JustFoodForDogs

I came here yesterday night, I just got a new puppy and a few good friends recommended just food for dogs for nutritious and natural wholesome food. I got the medium sized chicken and rice food pack as well as the chicken treats and I am so excited to start transitioning my pup.
The girls that were working last night were very patient and helpful answering all my questions and giving me suggestions even though I walked into the kitchen about 10 minutes before they closed. I really appreciate it!

We have a small Yorkie mix puppy who is 2 year old. We switched to Justfood over a year ago. I was happy about the food and everything and also thought that the price was reasonable. Our puppy loved the food, too and he was so excited to eat all the time.
I usually get beef, fish, lamb and chicken and it was usually about $ 40 or so for 8 packages (16 oz). When I went back to get the same earlier this month, I noticed that the total price for usually what I get has become more than $ 75. They raised the price so significantly! I was told that it was to keep the quality of the ingredients and I sort of accepted the fact.
However, when I went home and opened the chicken and rice and fed my pup, I noticed that THEY ALSO REDUCED THE AMOUNT OF MEAT SIGNIFICANTLY! The chicken and rice was basically just RICE! I felt so silly to buy this and feed my dog almost-​white-​rice. I feel that this is not worth my drive and money anymore.
Furthermore, my pup stopped liking their fish and he doesn’t even want to eat it at all. He also stopped liking the lamb and chicken (maybe because it was all rice) and the only thing he likes is the beef.
I liked their idea and the quality I believed in, but I’m skeptical now and I feel it is being too commercialized just like all the others. I’m seriously considering making these foods myself from now on for less and better quality.

Just left this place and I am thoroughly impressed. Gary offered me three options for my dog’s food: 100% prepared by them (most expensive,) a LARGER quantity of food in a bulk and then the recipe for cooking it on your own and then they sell the necessary vitamins and minerals needed to balance the meal. (And the ingredients were simple: boil sweet potatoe, cranberries, Brussels sprouts and cook venison. And that makes a month’s worth!) So Gary let me take home a sample for my dog to see if she would switch to «human food» easily. She shall see. But Gary’s customer service and the concept of serving WHOLE ingredients in a cost effective option is why I’m Unilocaling this place!

My little chihuahua really liked the food. It was prescribed to help fight her pancreatitis and gastrointestinal ulcers.

I will give this place another try later on today. The first time, my pooch didn’t eat the food from here, maybe iI’ll sprinkle little bacon bits on here, see how that goes… The beef and rice dish looks real good!

Fantastic Place to get your dog healthy fresh food. The staff is very knowledgeable and truly helpful. We just purchased a new Teacup Yorkie pup, and had a ton of questions about what to feed him. They were completely helpful and answered all our questions. We will be coming back for sure.

I used to make my dog food myself, however I have a full time job and with that said made less time to make food for my babies. This place is amazing and well I can’t say enough about this place. Great STAFF, GREAT KNOWLEDGE, best place for good food for your FUR babies.,

I was referred to JFFD by my Vet to get a «custom formula» to help my 12 year old Pekepoo with his heart condition. What I experienced was probably the worst customer service I have received from any business in years. JFFD is a classic case of what can go wrong when a business has a monopoly due to lack of competition in the wealthiest community in the U.S. They feel they can basically treat the customer any way they want to because you have no place else to go… charge $ 300 a month for the privilege of doing so!
My specific problems stem from poor communication, taking too long to respond to messages and emails when I needed help. On a previous order they had told me by phone it was ready for pickup but when I got to the Newport Store, no one could find the order, they had to make phone calls, kept me waiting for 20 minutes and informed me that it was in fact NOT ready and but they would get it boxed up and to wait. The straw that finally broke the camels back was when I got an email from a «Dr Chavez» informing me they would know longer allow me to pickup my custom order at the Newport Store, that all the previous times had been a «accommodation» that should not have been made by «Danny». They insisted that my future orders be shipped by either Fed Ex at $ 16.95 or delivered at $ 1.00 per mile charge. When I told them that I lived in 2 locations and need to take ½ my order to my Seal Beach apartment and on my return pick up the other ½ of my order to take to my Dana Point home I was told this would no longer be accommodated. I explained to them that I wasn’t home to accept delivery by either Fed Ex or their delivery service and to leave it on the porch exposed the order to theft and spoilage, and I did not have enough freezer space at either home to take and store the entire order. My pleas fell on deft, uncaring ears!!!
I met with my Vet on Monday and shared the emails I had received from JFFD and his comment was «Unbelieveable»!!! He told me he… and other patients had similar problems working with them and he would no longer refer his patients dogs to them, and that he planned on sending the owner and Dr Chavez a letter about his displeasure with their poor customer service.
The bottom line… while they produce a good product, their customer service sucks if you are attempting to get prompt return phone calls, emails, or have circumstances similar to mine. They are completely inflexible about the way they do business. They might be great if you live in Newport Beach and go the store and buy their over the counter food? But they basically feel they can treat their «customer formula» customers any way they want and you are supposed to take it because you have no other place to go for fresh cooked, formulated, dog food.

thanks for the
Beef liver bark
i got to try it on a walk, i found it in a sample jar on 17 th street in CM
im part french so i love this
a ha !
im subscribing so i can get yummy special rabbit recipe we make in france .
maybe theyll make it for me. oui oui .
;)

Still awesome. My puppy was sick and I needed to get her something very bland, so I stopped in for their balanced remedy (white rice and turkey) :) I enjoy catching up with everyone who works there. I had to pick something up from another location and it wasn’t the same. I think the Newport crew is by far the best! Thanks again, Gary!

Love this company!!! Excellent products, THE best!

They say customer service is everything. I use your DIY program, because to simply put it, you charge way too much for the food. I’ve called a couple times asking very simple questions and not only are they offering VERY POOR CUSTOMER SERVICE, but they should have immediately directed my questions to someone that was a dietician or nutritionist or someone who knows something would have been great!

This place is amazing! It looks like a 5 start kitchen when you walk in and smells like real food – because it is! My dog loves the food and they even deliver! How convenient! They also sell easy to use, battery operated scales so you can properly measure out the food like I have to do with my recently diagnosed diabetic dog. I’d like to especially thank Gary for giving THE best customer service!!! He made my week! I will definitely keep recommending this place to every dog owner I meet!

I love this place. The sales people are eager to help me. They all seem ver knowledgable about dogs. I think it’s so fun to bring my dog in for a treat.

I was referred to JFFD by a friend in mid 2011. My 9 year old Pomeranian was having kidney problems and was in and out of the vet office for months with a not so good prognosis. JFFD made a custom formula to help my little Bella get the proper nutritional balance– low protien diet. And of course I could not leave her sister out and had to spoil her with the wonderful pre-​package food. With the right nutritional balanced food from JFFD and treatments from the doctor I was able to get 7 more wonderful months with my Bella Mia.
I continue to feed my other 11 year old Pom food and treats ONLY from JFFD. She has never been heathier and happier. Thanks JFFD.

This place is awesome I brought my Wesley in on a Saturday morning, we were the first ones in. The lady who greeted us at the door was so nice and helpful and answered many questions, my son did his homework on line and were very impressed with this food. Our dog has Addison’s disease and they have a formula just for that. You just need to have your vet give a prescription. My vet said all the food looked good and we could feed it all to him. They have so many better choices and while we were there I
Told the lady who was helping us my dog was hungry and could we get a bowl there which she happily filled up a bowl he was being shy and when he acts like that I hand feed him she grabbed a bite for him and after that he ate the whole bowl. I know that dog people love their dogs, I asked this nice lady so many questions by this time there was a line out the door this girl continued to answer me and act so polite even if there was a line she did not rush me and treated me and my dog so well. Thank you just for dogs .I will be back with my dog on Saturday to pick up our supply of food. You truly cater to us dog lovers I will never ever feed my dog anything off a shelf again. I truly feel he is better and healthier by eating this diet. wesley and Sonya

JFFD food is hands-​down the best food we have found so far. We have two American Eskimo dogs with sensitive stomachs, and every time we tried different types of kibble or food we cooked ourselves, they had digestive issues. The moment we introduced JFFD food to their lives, everything got easier. The dogs are healthier, and picking up after them is as «easy» as it can be. Even at the risk of sharing too much information, their digestion is good, and their poo is solid. But: Good things have their price, and JFFD food is expensive. There is also no discount for standing orders, even if we would make a long-​term commitment. The best is to order the 25 lbs of food, which provides a bit of a price break.
So, why am I only giving four stars? Because as good as the food is, the company had some issues in the past with fulfillment errors. Twice now, orders that were supposed to be shipped never left the warehouse. The good news is that since these problems have happened, we have worked directly with Samantha, who is taking good care of our orders. We still have to keep an eye on FedEx tracking to make sure that items leave the warehouse, but Samantha has been extremely accommodating when we required flexibility.
The JFFD shipment method is as high-​quality as their food: They freeze the food with liquid CO2 which cools it to something like minus 100 degrees. It stays cold and fresh. They have recently upgraded their shipping containers to use smaller, less bulky and easier to dispose packaging material which is great. The boxes are therefore less heavy than before. I absolutely love their change to a flat shipping fee. Before, we paid an arm and a leg in FedEx charges, but now it’s only on average $ 15 flat fee.

Our 4 legged daughter, a miniture Dacshaun named Saydee has a very sensative tummy.
We tried many high quality dog foods however, Saydee never took much of a liking to them till we tried JFFD.
Saydee goes crazy every time I go and pull out a measured portion of JFFD for her. She chows down every bit and licks the bowl clean.
Saydee does not do well with beef. However, she love the Mac & Turkey, Chicken & Rice, and Lamb and brown rice. A bit pricey for us;However, Saydee is worth it. Just to see her healthy and Happy makes us happy we found JFFD.
By the way, your Customer service reps are always helpful and cheerful!
Glad we have a great food alternative for our furry children.
The Nelsons, Eric & Cindy
Tustin, CA.

My dogs are like mini garbage disposals… maybe cause they are puppies and they want to taste everything… including rocks pebbles on he ground.
However they seem to digest the food much better when i feed them JustFoodForDogs vs quality dry food.
Since I have to pick up after each of their bowel movements… I much prefer they have had your food.
I am Fan and so is my Vet, even if it is on the pricy side for «dog food»… but then again… it is not dog food, soooo I compare it to human food, which makes it very affordable… especially with the all the fresh and quality ingredients, labor, love, and convenient packaging.

Good product but poor customer service. If there was another store with their quality, I would go there. But there just isn’t. Well done Just Food for Dogs. You got me.
The food is fresh, clean and keeps my pups coat nice and healthy. I have a bulldog that has serious allergy issues that cause her to have monthly allergy injections and frequent vet visits. Since I have found this place, her coat has cleared up and her allergies are more tolerable.
My issues are the customer service is pretty brutal. There is only a 1(800) number for which you will be on hold for ages or have to leave a voicemail. They aren’t the nicest reps I have ever met. More importantly, I am writing this as my dog goes footless because my food delivery that I paid an extra fee for never came. This is actually the second time something like this has happened.