Enterprise Rent-A-Car

I took my 2015 m5 to sterling, for a loaner they offered my a Hyundai, I say no more. Going to try crevier from now on, please let me know if anyone knows what cars they give, thanks. Really low end staff as well here.

These guys are busy and are executing a great example of multitasking while still upholding outstanding customer service! Ryan, Stephan, Matt and Scott are awesome, this is a tough market to deal with!

Horrible experience. Reserved a small SUV two nights before pickup on March 2^nd. I was told a car would be ready and available at my pick up at 8:00am on March 4^th. When I got to enterprise they said they only had a large SUV otherwise they need to drive to another lot and get another vehicle. I was dropped off by a family member so I had no way to drive to another enterprise. I was on a tight schedule and needed to leave ASAP.
Since enterprise was not prepared nor ready for my scheduled appointment, I had to sit in the lobby for nearly 45minutes.
Once the car had arrived, it was dirty and not the car I had asked for. The gentleman who helped me was incredibly rude and had no solutions to my problem.
I rent cars from this exact location on a regular basis and have never had such an awful experience. Will not be back.

Team is professional, helpful, and courteous. That location is congested but they get you in/​out as fast as they can. They provide excellent customer service. I have been using that location for over five years.

Recently had service done at Sterling and was offered a rental car. The service from the start was impressive and even though they didn’t have enough cars due to the business from the dealership, my agent, Stephen {not sure on the spelling} remained calm and positive through the whole ordeal even when one customer was being needy. I have a toddler. If we can handle waiting for a car, so can you dude.
They offered to hold onto my carseat while I waited for a car and even took it behind the desk for me. They had a BMW ready within about 10 minutes and when I arrived they had it waiting for me and my carseat was ready for me to strap in.
When I returned the car, Stephen walked out to greet me, took care of the paperwork and walked my carseat over to the dealership.
He really went above and beyond and I was truly impressed how he kept his cool in such a stressful situation.

The gentleman at this office was very helpful and very professional. The company is easy to work with and has great rates. Much better than National.

This is only the second time Ive Unilocaled, the first was to share my complete disatisfaction with a business and now to express how impressed I was with a particular employee named Alice who I would follow to another rental office if she were to leave this one. Every business which deals with people, need someone like Alice. Very professional, very friendly, and gets you on your way very fast. My experience was so nice, I wish I was there a little longer. Always a smile, and you can tell she enjoys her job. I may just rent another car this week just to visit Alice, A 5 star, top notch, employee extraordinair who is most definitly a mood booster and game changer. And when I returned the rental truck and was outside on my phone calling for a ride, she offered a complementary ride. She will probably own enterprise one day.

Horrible customer service. Every time I go in there they try to up sale me. All employees have a different story when it comes to the weekend rates. Make sure you review your contract and are clear. Make sure you get the representatives name to hold accountable.

Enterprise is my go-​to when I need to rent a car but this location was especially exceptional ! The customer service was on point, Courtney helped us out, she was super friendly and knowledgeable about the car we were renting, not to mention she even upgraded us! Overall, great experience here at the Newport Beach Enterprise.

Why reserve a car weeks in advance when the type of car you would is not there? I loaded a TON of music on my new iPod hoping to use it in the new car on the drive home. Too bad the rep never bothered to explain ANYTHING about the car to me other than how to use the key less engine start and opening the gas cap door. There was no manual in the car even a Photo copy of the major features/​functions would be nice. I’ll be hard pressed after renting from Enterprise for years to use them again.

Pickup and drop off as promised, a clean car and friendly efficient sales people. What more could I ask for! I was particularly impressed at the friendly greeting and attention upon entering. Great attitudes and service. Thank you!

Scumbags charged me for an additional 2 hours. I have an Über receipt proving that’s simply not true. Now I’m wasting my time trying to get refunded for 2 hours. I’d love to know how this happened, who added the 2 hours, why they added the 2 hours, and who allows this to happen.

I usually am given a complimentary car when having my Porsche serviced. Other than it being complimentary, there is not a whole lot positive I have to say…
The people are usually nice…
But the cars are usually pretty gross — usually not very «new», usually dirty, and usually have less than a ½ tank of gas… and so when I think about the business of renting cars and wanting return customers, I think a newer, clean car, with a full tank of gas, would leave a more positive impression on the customer.
So when I am paying for a rental, Enterprise is the last place I would ever look, regardless of location.
What is really sad is how poorly this reflects on the Porsche dealership — I have complained to them as well (more than once), but they seem not to care very much either. It’s funny, Lexus can figure it out…

customer serive is rude and do not care what you say. Not willing help customer at all. Not recommend tgis place

As part of my job I rent cars very often. Over the last eight years I have noticed a steady and consistent decline in the quality of service from Enterprise Car Rental and my experience today was proof of that. A rental was organized because my company car had to go into the shop and I was limited in choices of cars available. When I called a Enterprise at 9:20 am and asked for a pick up I was told the earliest I would be able to be picked up was early afternoon. When I arrived at the location there were no customers in sight and granted, perhaps I missed a rush. When the rep greeted me there was no introduction and no name badges are worn. He asked for my drivers license and credit card and proceeded to print out the paperwork. I asked if there were any other options and without hesitation he said no, there weren’t. He went back and pulled my truck around and grabbed the paperwork to sign me out. I saw a different truck in the back but apparently that wasn’t available to me since he made no mention of it. He didn’t do the standard walk around with me to see if there was any damage and when he had me initial and sign the document he didn’t explain to me what each of the initials and signature were for. Furthermore, he didn’t indicate what the gas level was or explain what I would be responsible for, etc. It was clear I was just a number and he quickly sent me off. In the past I’ve had reps ask me if I need help familiarizing myself with the vehicle and even offer to set up the Bluetooth. Received none of that today. Furthermore, when I got home I noticed that the sun visor was damaged and falling off and the interior lining was coming off as well. I’m not impressed at all and it’s clear to see why my company switched from Enterprise/​National to Avis as our preferred vendor. Very disappointed.

Worst experience renting a car I have ever had, I will never rent from this enterprise again. I went to this enterprise to pick up a car on 4^th of july weekend. I was in a accident and Farmers Insurace was going to pay for the car. I get there and i have to wait for this short heavy set white guy to get off the phone. He seemed to be in charge as i notice a couple of employees where coming to him with questions. I get my turn and it was a breeze. My reservation was already set up, and with in seconds there is a car out front. I notice it was a car that was literaly just returned (I saw the lady pull in and drop it off as i was waiting to be helped.) the heavy set guy takes me outside to the car walks around it once, never looks inside or opens the doors, and fills out the contract right there. he askes me if i want Insurance, and since the car was free I said sure! it was only $ 16 a day or somthing like that. I sign a few things and im done! now comes the reason i will never use enterprise, ever again…
I drive the car for the rest of the day and decide I hate it. Its a Hyundai Accent and its a piece of crap and the road noise was really bothering me. so i call around to other enterprises for a different car to switch it out. I end up tracking down a corolla in fullerton. I get to the fullerton store and they inspect my car for damages. the front bumper is hanging off on one side (like a clip broke) and the passanger seat had a ciggarette burn in it. The fullerton location tells me that they cant except the car, it is damaged and needs to be returned to its original location. I told the guy that i noticed that stuff when i got it. and to check the paper for the proof that it was old damage. NOPE! THE GUY AT THE NEWPORT LOCATION WROTE NO DAMAGES ON MY CONTRACT. I dont smoke and i had the car for less then 24 hr. So I call the newport location and they want to see the car. I asked him if i can drop it off at any hour, since i work nights i wanted to return it when i got off work at 2am. he said, «YOU CAN DROP THE CAR OFF AT ANYTIME» NOPE! At 2 am i go to drop off the car and there is a sign on the window «we no longer except late drop off due to security issues» FML .
so I try to drop it off at a couple of different locations that are on my way home. every single one had that sign on their door! So i had to wait untill 8 am when they opened. Finaly i get the car returned the next morning. Fast Forward to ⁷⁄₂₅. I got a call today from the enterprise claims adjuster wondering what happen to their car. I started to tell the lady off «I will never fucking rent from you guys again, your fat fuck with numb nuts at the newport location should of seen the damages!» then i caught my self and realized she doesnt know him, this is her job, and she probably doesnt deserve me being an asshole to her. So i took a deep breath and explained my situation and appoligized for the rudeness.
she let me know that i am not liable for any of it since i had insurance, and she would look into the prior damage to the car. Which is good, but to be accused of somthing I didnt do really grinds my gears and what would of happened if i didnt get the insurance?
So the moral of my story is… DONT USE ENTERPRISE. If there is no way around it and you have to. INSPECT THAT MUTHA LIKE ITS A TOYOTA CERTIFIED PRE-OWED.(LOOK EVERYWHERE!). The employees can not be trusted to do that part of their job. and if you dont check you are going to be liable and have to come out of pocket.
ENTERPRISE, YOU LOST MY BUISNESS I WILL NEVER RENT FROM YOU EVER AGAIN IN MY LIFE!

I had my car serviced at Sterling BMW and got the complementary rental from this place as usual. Jimmy walked me through the process. When he asked me if I need additional coverage I said no I don’t need any coverage, and he asked me to sign here, here, and there. A few days after I saw a credit card charge from them. Turn out it was for Personal Accident Protection, Personal Accident Insurance, and Damage Waiver which I clearly declined. The guy on the phone is very rude during all the conversation. He insisted that Jimmy is very through and it is impossible for him to make this mistake. I just want to warn other customers who go to this place to make sure you ask them to explain every line item on their paperwork and the meaning of each signature, even if you have verbally declined their additional coverage.

Superb service from beginning to end. Enterprise was supposed to pick us up from our friend’s home in Newport Beach 8am Monday morning so we could drive up PCH1 to Century City for a meeting. We were on a tight schedule, and they were running late. Hubby called and had words and literally 2 minutes later someone was there to pick us up, and to make up for the mishap gave us a midsize vehicle for no charge and had us on our way within minutes, to the point we were back on schedule since we originally allotted a half hour to get checked in and get a car. We spent the rest of the week with that car and dropped it off at the LAX Enterprise with no hassles or inconveniences. We dropped the car outside, were greeted and pointed to the shuttle station, and on our way. It was chilly that night and hubby gave me his coat, an employee must’ve seen this and ran out to tell me the shuttle was on its way. We were picked up and dropped at LAX with no issues, everything was very smooth, friendly, and competent.
I will definitely continue my loyalty to Enterprise when we travel.

Realized that a car repair was going to take all day and booked a car through Enterprise. They came to pick me up, exceptional service from all the employees and the next day brought me back to my car. All at a price that I was very pleased with.

I don’t understand why this particular location has a bad rep. I had an excellent experience here.
My only complaint would be that there seems to be a lack of communication between Enterprise corporate and the individual branches. There were a few price discrepancies between what I was quoted when I made my reservation at corporate and when I went to pick up the car at this branch. However, they were MORE than understanding and waived every fee that was in question. Seriously they were so cool about it.
My car was not only clean, but brand new. It was such a fun little car.
Everyone here was excellent and extremely friendly and professional.
I have to rent a car every month for work and I’ll certainly be using this branch of Enterprise again. Thank you guys much.