Anthony’s Shoe Repair

Fair service. Expensive. Takes a week
Loved the Anthony’s in Santa Ana so much better. They were cheaper and super fast

Anthony’s shoes cleaned and replace a heel on my daughters boots. Two days after she picked her boots up, her heel came loose again. I did my daughter a favor, and took them up to be fixed again, along with a pair of my shoes to be cleaned. When my daughter went to pick up her boots, the man working at the counter refused to warranty the heel and charged her for re cleaning the boots. the customer service at this establishment is the worst. TAKE YOUR SHOES TO YOUR SHOE SHINE GUY AT YOUR LOCAL CAR WASH. THEY WILL DO A BETTER JOB FOR HALF THE PRICE!!!

I always get great service here. It’s time to return some old favorites for some new soles and reconditioning I’ll pick him up next week

I actually found Anthony’s on Unilocal and that was why I decided to give them a try. I had 3 leather items that needed repairing. When I went to pick up the items, they had lost one of them and had no idea where it was. It took them 9 hours to locate it, only to discover that it hadn’t even been repaired yet. Keep in mind, that I came to pick the items up 1 week LATER than the date they told me everything would be ready by. I also thought that they were pretty overpriced. The only positive thing that I can say and why I didn’t leave just one star, is that the finished product was done well on all three items. I will not use their services again though.

This is the most unprofessional place of business I have ever had the experience of dealing with.
Today was the second time I have been to Anthony’s in a month to pick up two pairs of shoes (they were not ready on the day promised and I never got a call in the two weeks after to let me know I could come pick them up). Upon arrival, I was greeted by a very young teenage boy who spent a total of 20 minutes looking for my shoes laughing and cussing with the two men in the back. After a long wait and several wrong pairs of shoes he finally found mine and brought them out to the counter.
Afterwards, another older man emerged from the back and began sexually harassing both me and my mother. He looked both of us up and down in an extremely unprofessional and crude manner and started saying things like, «you are so beautiful» and «I’m single, will you give me your phone number?» All the while making us more and more uncomfortable and quite honestly disgusted. Upon silence to his advances, he turned to the younger boy and called us «pendejos». NEWS FLASH, we live in Southern California and that’s a phrase that even most of us gringas can understand.
After all that, I demanded a discount and was given a torn up 15% off coupon to use «next time» (no discount was given to me for the shoes I waited two weeks for and was harassed to get). THERE WILL BE NO NEXT TIME. DO NOT GO TO THIS STORE!!! They are unprofessional, rude misogynists who have no respect for their customers.
If that’s not enough for you to not want to go there, they also charged me $ 50 to fix two pairs of shoes (one of which only needed a buckle fixed, $ 29). Moral of the story: don’t support this business!!!

I had a great experience here! I have a pair black pumps that I always seem to be replacing because no matter what I do, that little black cap on the tip of the heel ALWAYS comes off! I begrudgingly where my high heels anyways and curse at them under my breath as I click, and clank, my way through restaraunts, announcing my entrance like a «Fosse» tap-​dancer all because the damn metal spike of my heel is exposed! I hate this. I trully do.
You’re probably asking yourself why don’t I just invest in a nice pair of Louboutins and stop buying «basic» brands all the time? Well, to be honest, the $ 400 price tag ISN’T very friendly and UNLESS Christian Louboutin himself will GUARANTEE that the tip of the heel will NOT come off, then I’m afraid his fancy foot wear will not be gracing my hoofs any time soon.
Anyways this is where Anthony comes into my life. (Not sure if the long haired man at the counter was Anthony, but he was pretty awesome!) I called to inquire about repairing the heel. He said he could do it that day. I asked about same-​day service, and all I got was YES! (This is my favorite word by the way… LOVE hearing this word!) So, I flew over there on my break like a madwoman, and he told me he could fix it in 10 mins! Whaaa?¿! I was amazed. I went next door to grab a sugar– free, guilt free latte, (where the Barista happened to give me a free extra shot btw) and by the time I came back, the shoe-​man was DONE! I was VERY impressed. He explained to me that most shoe companies just put a little plastic square over the heel, and they break-​through quickly. (He’s right.) And that he replaces these with a rubber one that is much more durable. For $ 15, this place has changed my relationship with heels forever! I literally had no idea. No more trompling along like a CLYDESDALE for me! I am now silent as a mouse and I might take in ALL my heels to get this miracle silencing treatment! They were fast, efficient, and affordable. He even polished ‘em up and covered up any scuffs! Thanks Anthony’s Shoe repair! I’m recommending you to all my fellow Unilocalers! (And please don’t judge me for my «first-​world problems.»)

Great work! Totally worth repairing two gym bags rather than going out and buying new when otherwise in good condition.
Guy at the counter is totally cool and helpful.
Thank you!

GREAT SERVICE! GREAT CRAFTSMANSHIP!
I wish I took a before and after photo of my Vince Camuto shoes! Anthony’s Shoe Repair did such an excellent job! I don’t know what these other people are talking about in these other reviews since the front desk clerk was so professional and customer service oriented. He was also friendly and informative. This place is the BEST! Quality craftsmanship at an affordable price. I’m sure there are other places that do shoe repair, but not for this price and quality. Thanks so much. I’m now a frequent customer.

I was a little nervous to take my boots here after reading some of the reviews, but I had no issues with the experience. The shop owner was pleasant — don’t expect him to be your best friend, but he was in no way rude. They did a great job with my boots and I have no complaints.
There is a Unilocal check-​in offer but be sure to check-​in and show them the offer at drop off. I totally missed that speculation and couldn’t use my check-​in deal.

I was headed to a concert and these guys were able to fix my boots in a just a couple of hours! I really appreciated the friendly and prompt service — and the work was excellent! Thank you!

My husband has been going here for years. When we got married he started sending me here for all our shoe repairs. They are always super friendly. I couldn’t believe the Unilocal reviews I read, only because I go there a lot and have never had a bad experience EVER. When it comes to quality service and friendliness they are top notch.

Mike is one of the friendliest guys you’ll ever meet, and my shoes always come out brand new. I couldn’t be more happy and I will never go anywhere else! Excellent service and they always do wonders with all of shoes!

Beyond expensive. $ 15 for heel tip replacements. I’ve paid $ 8 alway at several different repair shops. $ 50 to resole just ball of heels. INSANE! I’ve never paid that much. Ever

Anthony did a FABULOUS job on sandals my dog snacked on. While the repair was perfect and I was surprised it could even be done, it cost almost the same as a new pair of shoes, which I would have bought but can no longer find. I compared prices for other things I deeded done and ended up taking the other thing elsewhere because Anthony’s is just a bit pricey. The Unilocal coupon is what got the job done for me.

This review is for Anthony’s Shoe repair in Westcliff Center.
The owner sent me two harassing emails in response to my review. Take responsibility for your actions! Unbelievable.

The service wasn’t anything to write home about, but the attitude was definitely less than friendly. The repair was done, but they made no attempt to make it blend into the rest of the bag.
One up side: they did take my Unilocal deal despite it being for the other location.

Horrible customer service. I must have dealt with the owner based on the description in a previous review — the guy was incredibly rude and even went so far as to insult my husband. All the poor reviews are spot on. I wish I had seen them before I went in and wasted my time! We walked out with shoes in hand to take our business elsewhere.

I wish I could make a nice review of Anthony’s Shoe repair because the people who work here are soooooooo nice! However, every pair I have had repaired by them has fallen apart again after 2 times of wearing them. I’m not sure if it’s the glue they use or the craftsmanship, but I can’t go back! So sorry Anthonhy’s!

Apparently original owner is no longer there. The guy who recently took it over is a cocky arrogant a-​hole. Brought in my coupons and he gave me a hard time about them saying he wouldn’t make any $ off of me with all of the discounts. He then asked me why he should allow me to use them. I responded that if he didn’t accept them, I wouldn’t come back to which he responded, «I don’t care.» Needless to say… i’m NEVER going back!!!

I will NEVER go back there again. I took in a pair of ultra expensive Italian leather shoes to get the tips of the heels replaced. I also requested to get a few scratches on the heels fixed up. The guy kept saying «No problem, no problem» and charged me $ 40 in advance. Isn’t charging a customer in advance before delivering goods/​services illegal?
When I returned to pick up my shoes, I was horrified to find new scratches had been made on the heels as a result of replacing the tips. Also, a piece of leather was peeled off, and he just placed glue on it and told me he had fixed everything. I was very angry and demanded explanation, he gave me really lame excuses and said «I fix shoes, I don’t create new damages.»