Thomas Eye Group

Absolutely, hands down, the worst experience I’ve ever had at a doctors office in my life. The nurse who worked with me wrote down my prescription incorrectly, and I was given a prescription weaker then my five year old prescription — the whole reason I was there was to replace it because it didn’t work anymore. When I called to correct the situation I was led through a string of different people on the phone, and never allowed to speak to the nurse. I called daily for several days, was never called back and was never allowed to speak to the nurse. Abysmal customer service. I was then told I need to come in for a recheck, and given an appointment time the following week. I’d hired a babysitter so that I could come to the office in the first place, so it’s not very convenient for me to have to wait weeks to get the correct prescription and have to hire a babysitter twice. I’ll never darken their doors again.

Two years ago I post a review about how wonderful this office was. I am extremely disappointed, What has happened here?
They have lost the ability to assist customers in a professional manner and getting someone to call you back is almost impossible. If this office continues to lack the quality of service I dont know how much longer they will be open.

I don’t have much to say about this eye clinic. The doctor who seen my daughter was pretty nice. The assistants and the receptionist, sorta stiff. Now I don’t want you gushing all over me or anything, but acknowledge I am talking to you. I have to miss a day of work to have the pleasure of driving about 40 minutes, to go to this clinic, not to mention opening up my wallet. Don’t act as if you are doing me a favor. Trust me you are not.