Papa John’s Pizza

I called to place my order at 6:40 PM Sunday night 11/​22/​2015!
The phone rang at least 10 – 12 times before someone answered the phone. It sounded like a young lady on the other side and I was ready to place my order when she asked me to be placed on hold.
I waited for 6 minutes on hold, hang up and called back. Finally someone else picked up and was able to place my order.
I drove over to Papa John for pick up. They told me it would take 30 minutes to bake my pizza. It is 7:05 PM and pizza not ready. Customer service is horrible! The phones are ringing like crazy and nobody cares to answer them!
Complete chaos!
They are short of people on the front counter and everybody is cooking or delivering pizzas!
Customer service needs to be improved and that starts by Management!