Alterations & Cleaners by Ernesto & Isabella

Brought 6 pairs of pants here to be hemmed. All came back about three inches to short. Avoid at all costs.

Horrible customer service. I took my daughters prom dress to be hemmed, to be ready in a week, ready on ³⁄₁₉. I came to pick up the dress on Monday ³⁄₂₁. I handed them the pink ticket they printed out for me when the dress was dropped off. He could not find the dress! He was pulling random dresses off the rack asking me if one of these was the dress. As my panic rose, that he had lost my daughters $ 300 prom dress I walked into the back to look for the dress myself. I found the dress, hanging on a wall and he hadn’t even started hemming the dress. He had forgotten about it and told me he must of put it in the computer wrong. I was gracious and said I would be back the following week. When my husband went to pick up the dress he proceeded to tell my husband that I gave him the wrong name when I originally came to pick up the dress which was why he couldn’t find it and he expected us to pay the full amount for hemming. Now, I handed him the ticket HE printed out for me so there is no way I gave him the wrong name. Why he lied I don’t know. He was careless with this dress and lied and when we got the dress home the hem was completely uneven. Very disappointed in the unprofessional service, I will never take anything here again.