P.C. Richard & Son

Salesmen are obnoxiously over eager to sell you something and stand around stalking… it’s like going to a car dealership. They are also overpriced. No wonder everyone’s at best buy!

We bought all new appliances when we re did the kitchen all top of the line whirlpool stainless steel. We didn’t open the fridge til about 3 weeks after delivery because the kitchen wasn’t ready yet. When we finally opened it every glass shelf was shattered inside plastic bags. When we asked for new shelves they refused it took a lot of calling around before they finally gave in. Then when they delivered the dishwasher they put the big hole in the box up against the wall so it couldn’t be seen and the whole side of the dish washer was smashed in. Took a lot of complaining and trips to the store to get a new one and that one was broken too, finally a month later we got a new one. A year later our freezer to the fridge stopped working, come to find out there was pieces of glass in the tubes (from the smashed shelves) the guy that came to fix it didn’t even bring the right part or tools and was very grumpy as if he didn’t know what he was at my house for. I will never buy from there again

Good

A quick review for a quick trip. I’d never been to PC Richard and Son and some of the reviews here made me unsure if I wanted to give them my hard earned money. They had what we wanted (a Samsung flat screen tv) at the price we wanted so we bit the bullet and went. I was so prepared to fend off annoying sales folks but I’m happy to report the most annoying thing was the cologne on one of the sales guys. Whoa! It was an eye burner.
We found what we were looking for (that it was in stock and easy to find was sweet). A sales guy offered to ring it up right there in the TV section. He even pointed us to a much cheaper HDMI cable than what we were holding.
In and out in 10 minutes without any pressure to buy or pressure to get a warranty. I will definitely shop there again when the need arises.

I always thought this place would be closed every time I returned. I don’t know. It’s something about that location that gives me that impression. I always try to go there for the steals and deals. I’ve come out with DVD players for dirt cheap, iPod docks for amazing deals, and mini refrigerators for amazingly low prices.
I call PC Richard the Best Buy «On the Hush Hush» that has cheaper prices.
Correct me if I’m wrong?

Whoopsie.
Welcome to the new world of consumerism, where customers pay what they want.
PC Richard set a precedent when I bought my computer two years ago (see previous review). They didn’t post the sale price in their store on that computer… I had to ASK for it. Therefore, prices are negotiable here. That’s a simple fact.
But the rules somehow changed when I walked in the door for a particular XBOX 360. It was on sale for $ 250, yet once again, the price was not posted in the store. Furthermore, I know for a fact this item was on sale for $ 199 on Black Friday.
I thought it was fair to ask for $ 225. But they wouldn’t budge, citing BS policies that I have selectively forgotten since.
Now I’m starting to think they’re running some sort of cheap game here. How is it that I’ve been in your store twice for a major purchase, and both times I had to ASK for the sale price to be applied? Trying to create the illusion of doing your customers some sort of favor by charging the price that you yourselves advertised?
Y’all did me no favors. You lost a sale to Best Buy. They matched the price and gave me cash back through their rewards program. Lesson learned, Mister Richard, wherever you are?

Prices that are much over the norm for same items at other stores, then marked down to make you think you’re getting a bargain. Pushy sales people that want to be your «friend.» Delivery times that are out of sight, ie 8PM at night.
The store feels like a junk yard with high pressure used car salesmen. My advise is to buy from any other store than P. C, Richards.
I Will never buy from this store again.

Today on a Saturday our freezer died no place around even had freezers stock including Home Depot I called PC Richard talk to Heidi Newington Connecticut less than 3 hours we had our freezer delivered and setup I can’t think Heidi and PC Richards enough…1000 $ worth of frozen meat survived… this was my very first PC Richards experience and I can guarantee you it won’t be the last thumbs up 5 stars and then some.

P.C. Richard & Son has a wide selection of items to choose from whether its ACs or TVs. Problem is, everything is always «on sale.» Sales sound nice, but it is deceiving when trying to decipher between which products are a good deal and those that are garbage that need to be moved through, what many will fondly call, fire sales. See, I really don’t mind paying a little more for a quality product, but in this place it gets tough with all the shiny sales signs screaming in your face.
We have had luck there thus far overall. The sales staff can be quite smothering at times though. They are the typical «furniture salesperson» type… sorry for the stereotype. I prefer my space when I am trying to determine what I want to invest my hard earned money in, so when we tell them we are all set for now, they do tend to respect your space after the second confirmation that you «are just browsing.» Don’t you worry though, good thing is when you actually need them, there will be several nearby to assist you.
Upon checkout, they try to up sell you, like every salesperson does so no fault to them. You need new wires right… how about our warranty plan… and oh boy… that surge protector is really important. All legitimate in their own way, except their surge protectors will run you close to $ 50 when you can you buy one at the local Target or other like stores for around $ 20.
Nothing hugely unusual about the store, they appear to keep it clean. Everyone is very friendly, and they even bring your goods out to your car after the transaction is complete. I never know if they expect a tip for that though?! I struggle in general with stores where employees are paid through commissions as it tends to create a certain type of environment — like a kettle of vultures waiting for the cars to clear so they can get at their road kill. Enough said. I am sure I will return again.