Vanessa’s Cleaning Service

My aunt got us three visits with this company as a gift welcoming our newborn. This was in early May. It’s now July, and since then we’ve gotten them (John) to show up to our house exactly once. He did a fine job while here, but he went by his order of operations, so the house wasn’t really clean. The oven got cleaned, for example, but the living room didn’t even get vacuumed before his allotted four hours were up. A bigger problem is that it’s been nearly impossible to actually get them to our house. Before they showed up, they canceled on us twice, taking several days of phone tag to schedule each appointment. We scheduled a second cleaning to finish the job, and they didn’t show up at all. They have not returned multiple phone calls since then. We’re now fed up, and we want the money back so we can hire a maid service that will actually show up to do the work. We still have a newborn, still don’t have time to clean the house ourselves, although the time we’ve spent trying to call this company could have been better spent with a broom in hand. I’m completely disgusted. Will update this if/​when we get a refund or have to go through the BBB.
UPDATE: It took over a month and two separate complaints to the BBB, but we finally received a refund for the services not rendered. This does not change my low overall review, however, I think it’s fair to report that the company did eventually do the right thing (even though they apparently viewed my negative reviews and/​or BBB complaints as «harassment» and threatened me with their lawyer, but whatever).