Newcastle Shell

Once again, Newcastle Shell saved me a bunch of $$. I received a quote for a part replacement (that just went out of warranty coverage, thanks GM) from the dealership. After successful defibrillation, I stopped in here and talked to Robert. Total estimated repair cost was 45% less than the dealership. High quality work, great value and prompt scheduling.

Not just gas, they operate a great service station.
I don’t use dealerships for oil change and bulb changes any more. They are very quick and don’t rip you
off.

I moved to the area about 3 weeks ago and happened to find this place on Google maps because it is off the main street. I was really low on gas and wanted the closest gas station I could find.
Went there one evening after they closed to get gas. Clean, small, not many pumps, situated between many homes. I would have never found it if not for the maps. It’s not on my regular path. I really liked the look of it.
I went in today to refill my propane tanks. I ended up talking to the blonde lady who I found out is the owner. Super sweet and really nice lady. I immediately liked her. When I said I needed propane, she seemed excited to help me and said she would be right out.
While she refilled my tanks, we talked about her late husband, and that I use my propane for brewing beer. I wasn’t there more than 10 minutes, but she was very personable, friendly, and made a good first impression.
I’m not sure how competitive their gas prices are since I didn’t get gas today, but I would come back because she is such a nice person. I forgot to ask her name, but after some Google search, I found out her name is Beth.
She is one of the nicest, sweetest ladies I have talked to in a long time.
I can’t speak about their automotive service since I don’t use mechanics. I pay friends to work on my car because of bad experiences in the past.

Get your oil change here. They didn’t try to waste my time upselling me on things I didn’t need and for that, they get 5 stars.

Talk about old school gas station,
Polite employees always willing to help
Conveniently located in the heart of our neighborhood, what more could you ask for

Drove in to have lights checked as warning on dash.
Guy at register evaluated lights. He Discussed with Alex and Alex took over.
For about $ 25, Alex replaced two bulbs (one hard to get to) rechecked all and I was on the road again.

I signed up to review just for this place. I had a flat tire and needed a plug. They were very polite, got me in and out in 15 minutes with no appointment and only charged $ 20 for the repair. This was a perfect customer experience and I wanted to thanks the staff there… you now have a life long customer.

I just have to put in a good word for these guys. I’ve popped in numerous times with small problems and they’ve always handled things quickly and sometimes even for free! I’ve had scheduled service done there as well. Always quick and reasonably priced. Mostly they are helpful and friendly. Great to have them as neighbors.

We had a persistent problem with squeaky breaks and they made sure they got it fixed. They even upgraded to Toyota parts with no extra charge for parts or labor. I’m a lifelong customer.
Vicki & Dana, Newcastle Residents.

These guys know their cars. Hands down. I have had my car serviced /​repaired by them several times and have always left feeling confident in the work and the price. Our world has very few true service stations which makes this place a gem. Im always greeted with a smile. Good people here!

Unprofessional and unreliable
I made an appointment to fix my turn signals for Saturday 11/​26/​2011 at 10:00am. I brought my car on time, and I asked for an oil change as well. After three hours they said the oil change is done, but the Technician is not there to fix my signals. I don’t know why they didn’t tell me that when I made the appointment or when they took the car. So, I wasted 3 hours of my Saturday to pay for an overpriced oil change. They didn’t even put the sticker/​reminder for the next oil change nor did any checks like other mechanics do. I ended up going to Midas on Factorial Mall Boulevard to get the job done.

Dennis has been servicing our families vehicles for a number of years — everything from our kids crappy old Mazda 929 with 225,000 miles (which he finally suggested we send to the scrap heap rather than to try to keep it alive) to my wife’s coveted Jaguar XJ8L. He and the other mechanics at the station are honest, helpful and courteous and stand behind the work they do. Service bay is always clean and organized and they keep me in the loop about what’s happening — to me a sign that they care about their business and their customers. Nice to have a «local mechanic» that you can trust.