Newcastle Jewelers

Amazing work, 10 years ago Naults in Issaquah destroyed my wedding ring while cleaning it; daily I looked at my ring and it hurt it was so sad. Out of the blue I was at the Safeway in Newcastle and went into Newcastle’s Jewelers on a whim. I allowed them to try to restore my by beloved ring and they surpassed any expectations I may have had, They re-​sculptured the little hearts that went around the ring, replaced the antiquing and brought my ring back to life. I can’t tell you just how happy they made me and now when I look at my ring I see nothing but that remarkable day when I married the man I loved and the good sense to to find Newcastle’s Jewelers. They have my heart and loyalty.

I didn’t want to drive to the mall and deal with traffic just to get a battery replacement on my moms watch. So I searched for a jeweler and was stoked I found a place so close to where I was staying in Newcastle!
What stood out about this place is the people :) I first met Sylvia, who was so pleasant to speak with. She is friendly and sweet and kind and she was informative. Dropped off the watch and went about the day.
I went to pick it up the next day and met Wayne. He’s funny and nice and he gave us some candy while we waited for him to finish with other guests :)

I went in the other day to see about resizing my ring down. It is made from an unknown metal and has a glass stone in it. The woman working the register checked it out and said they may not be able to fix it as they didn’t know what type of metal it was made of, but that she can hold it for me and the guy can check it out and see if he can resize it. She told me she would call me back later that day. She got back to me in an hour and said that he can definitely do it. Also gave me a great price for all the work they have to do to it (packing the stone etc.). I will definitely be taking more jewelry there, the staff is very friendly and helpful.

This is a long review because I want to show that the poor rating is well deserved and inform others before they take their treasures into this shop for inspection and servicing. My advice is to find another service provider.
Two services were to be performed: 1) remove links in a Citizen’s ladies watchband to resize and 2) inspect and make sound gold setting for diamond wedding ring. Watch and ring were left with the service provider on 7÷22÷15 after she inspected and wrote up the estimate for cleaning the ring, retipping four prongs at $ 125.00. She stated that one prong was nearly completely gone. I was told to come back in 30 minutes to get the watch. 30 minutes later picked up the watch and was charged $ 15 fee for the work. The same day, 45 minutes later the jeweler called and told me my ring was ready. I thought that was odd.
I picked up my ring the next day — it didn’t look any different to me in terms of having been cleaned or reconditioned but I’m not a jeweler so I couldn’t really say. I called the jeweler back to verify what was done when I got home after looking the ring over carefully. On the phone with he was prompted by Joan in the background that 6 prongs were retipped. I asked him if there was any sort of a discount since I had the ring set by them in the past and he told me yes, they gave me one — that at another major jeweler the costs would be nearly three times what I had paid and that he did one prong for free. I put the ring in my jewelry box for safekeeping since we were embarking on a hiking trip.
8÷3÷15 — watchband fell off my wrist while I was walking on the Oregon Coast while vacationing. A pin fell out where it was sized.
8÷5÷15 — brought the watch and ring back to the jeweler. While waiting for the jeweler to fix the band I showed Joan my ring and asked her to look at it to make sure it was okay. She viewed it with jeweler’s glasses and told me that it was filthy and that one of the prongs was just about gone. Almost word for word what she told me on 7÷22÷15. I said that to her and also told her that I hadn’t worn the ring since I picked it up from them on 7÷23÷15. She got out the previous work order and said only 4 prongs were noted to be re-​tipped and that they actually would need to charge more money for additional work. I told her to give me the ring because I was going to have it worked on elsewhere since my expectation was that it would be ready to wear and sound after they worked on it. I didn’t feel I should have to pay additional money to have the ring meet that expectation and that I was a repeat customer for over 20 years. She said they would work on it. I asked her if it would be done the next day and she told me no, that it needed to be in the cleaner for 24 hours before they could work on it! I told her I would return the following Tuesday to pick it up since I would be out of town.
Tuesday, 8÷11÷15 — Picked up my ring. It visually looked cleaner. Neither the jeweler nor Joan were in the shop at the time. The person working there gave me my ring back, had me sign that I received it, and showed me the note left by the jeweler stating that it would need additional work on the prongs at an estimated $ 250.00 in the future. Later that day I brought the ring to a different jeweler to inspect for quality and soundness as my trust level in this service provider is gone. The second jeweler confirmed that several prongs looked to be re-​tipped and that perhaps two additional ones could be done within another year at an estimated cost of $ 40. Enough said.

I was blown away. Wayne expanded my wedding ring a couple of sizes. The ring is braided 3 colors of gold surrounded by two tiny twisted gold ropes. I can’t tell the difference where he expanded them and nobody else can either. Incredible work and exceptional value.

I took a very special ring that belonged to my Mother here for repair. I’d kept the ring in a box for 2 years because I was afraid to take it in and risk having it lost or further damaged. I am so happy I found Wayne at Newcastle. He completed the repair in less than 24 hours for a lot less than I was quoted at two other stores. When he showed me the ring, I almost cried. It’s absolutely flawless. Now I have something very special to me that has been restored to the condition it deserved to be in and it was done quickly, VERY affordable and, you can really tell that Wayne loves his work and delights in going the extra mile to make his customers happy. This repair was far over and above what I expected, I really can’t recommend this business enough.

I love this place. They are all so friendly. Where can you go and get a battery changed in your watch while you wait?

My grandparents have gone to Wayne and Joan for decades, and my parents as well. It was a no brainer that I followed suit. Even after I purchased jewelry else where, they managed to customize it to the best of my wishes.
I don’t know why they just don’t retire, perhaps this is their retirement and it fulfills them to see their friends and grandchildren of their friends taken care of. Wayne and Joan, THANK YOU.
–Newings (William)

I try to support Mom & Pop stores as much as possible and can honestly say that I have never stepped foot in a Wal-​Mart. Having said that, I stopped in at Newcastle Jewelers earlier in the week to get a link taken out of my watch. I was told that the jeweler worked 3 – 4 days per week and would be in on Wednesday. Okay, a little strange that a jeweler wasn’t on the premises every day, but I was fine with that.
I followed up on Thursday, stopping in on my way home from work. I arrived at 5:50 p.m. and asked the older gentleman (who I assumed was the jeweler) if I could get a link taken out. Without even giving it a second thought, he said they were closing up and asked me to come back in the morning. Granted, they were putting jewelry away, BUT (as I pointed out to Mr. Grumpy Pants) the sign outside said they closed at 6:00 p.m. He said they needed time to put things away. Okay, if that’s the case, maybe you should have the close time posted as 5:30 p.m. Additionally, had he looked at my watch (a ceramic Toy Watch), he could have easily done the task in a couple minutes and I was more than willing to pay!
I can honestly say that I have never done one of these reviews regarding a business before, but this experience frustrated me so much, that I felt the need.

I just love Mom and Pop places and this is one of them. The owners are so nice and are very helpful. They helped me stay within my budget without trying to up sale me. And they also buy scrape gold and silver. They have repaired numerous pieces of jewelry for me and it’s always been perfect. Check them out!

There are three important things most people don’t know about this place:
1. They pay the most amount of money for scrap gold and silver out of all the jewelers. They also buy estate jewelry.
2. The jewelry is priced on the day it was finished. You can still find inventory when gold was $ 1000/​oz.
3. There are no loss-​leaders or advertising gimmicks like the chains or «factories» lure you in with. These are all very high quality gems. Almost everything is made on site.