Pak Mail Centers of America

Shipped a small painting to a gallery on the Cape and needed overnight delivery. FedEx online quotes $ 42 while this place charged $ 94, a 124% surcharge. Now I know the franchisee needs to make a profit, but this is the shipping charge only, exclusive of packing. When I asked the owner/​manager about it his response was «if you don’t like it, you can have a refund». I said I’ll ship this once but NEVER again!

I went here on a Friday & said I need this envelope delivered to a home address on Long Island on Monday. I figured he would know the right shipping service to use. He did Fedex Ground Home delivery & gave me my receipt with a tracking number. FedEx ground pick up at this location is supposed to be at 4:30pm on Fridays. The tracking # hit the system in Friday evening & much to my chagrin — it never went anywhere on Friday. I went down to the store on Saturday morning & asked if Fedex ground picked up yesterday. I was told everything went out & was told that fedex was actually coming back today since its the holiday season. Sure enough my package gets pick up at 1:46 on Saturday afternoon!!! It had never been picked up on Friday. If I hadn’t been lied to — I would have demanded my package back. Now the estimated delivery date is Tuesday. So as I’m reading about Fedex Ground Home Delivery on the Fedex website — it turns out they do not deliver packages on Monday anyway! What!!! I specifically stated that I needed service where the package will be delivered on Monday. I will never ship a package from here again.

this was the easiest shipping experience and i cannot believe how friendly everyone there was. i will definitely be back!

Not even worth a half a star. I have used them before the new owners, and they were superb. The new management doesn’t care; complains about the franchise in front of customers, and this last experience did me in. Not only did they charge me $ 50 to pack and ship FedEx an original piece of art, but when my daughter received the package, there was popcorn, bubble wrap, cardboard, but NO ART! I have no idea whether or not they have lost the art work, but I will tell you that I am going there tomorrow to ask them what in the h— they did with the art they were supposed to ship! I cannot believe how unprofessional these people are. DO NOT USE THEM.

COMPLETE & BIGGEST RIPOFF I’VE SEEN SO FAR!
First, let me say that I’m VERY familiar with packing /​mailbox stores and their ridiculous prices… and I’m certainly not expecting a good deal with any of them. But this Pakmail Newburyport store was of an entirely DIFFERENT LEAGUE of OVER-PRICED…a NEXT LEVEL OF RIP-​OFF, if you will…
I was overcharged about $ 250 to $ 300 to pickup, pack and ship 3 assorted table lamps, a SMALL group of silver-​plated items, a SMALL group of glass vases and a pair of rather heavy brass lamp bases I was charged unbelievable but sickeningly true $ 645…and this didn’t include insurance!
After the items were picked up, the owner starting «appraising» the items…“Oh you are going to LOVE those solid bronze lamps” …“you did VERY well”…I should have known I’d see a rip off coming…
I asked the person there to «not ship the lamp shades, discard them» and to «put ALL the silver plate in ONE box»…what did they do? THEY PACKED the SMALL garbage damaged lamp shades, as well as 2 non-​working lightbulbs (yes! and they DOUBLE BOXED them!) and charged me $ 70!
They took (4) ENORMOUS 18″ boxes to package about 8 pieces of silver plated tableware, ALL which would have fit in (1) ONE 16″ square box. The sent me ELEVEN (11) RIDICULOUS HUGE BOXES for about 2 square or egg boxes and 2 lamp sized boxes worth of stuff. The entire shipment should have been no more than $ 350 at the very highest.
If you have something to ship in the north shore boston area AVOID THIS RIPOFF AT ALL COSTS… run…don’t walk!
You could probably have someone book a flight, fly there, pick the stuff up, have dinner, fly back AND get a cab home FOR LESS MONEY!
Lesson learned: ALWAYS ask what they charge BEFORE letting them have the job.
NEVER AGAIN!

Excellent customer service and very willing to provide assistance on the best options for shipping. Highly recommend Pak Mail in Newburyport