Relaxed Customs

This review is based on my experience I had with Relaxed custom in 2009.
I brought my Dodge Magnum to Relaxed custom to get an aftermarket headlight/​taillight installed. I also requested to get the headlight flickering problem fixed which was being caused by my subwoofers. I remember Phil the owner charging me $ 100 just to diagnose my car. He told me installing the aftermarket headlights will fix it so I paid labor fee and had Phil and his crew to install both aftermarket headlights and taillights. He gave me back my car and of course the headlights still flickered and some of the LEDs on my taillights weren’t working. I had to bring back my car and they had to diagnose again which cost me another $ 100. This time he said I will need to buy an electrical capacitor and have it installed which cost me another $ 50-​$ 75 for labor fee. The electrical capacitor didn’t fix anything so I again I had to bring my car back. This time Phil stated that the electrical wiring was all messed up so he had me purchase a wiring kit and pay for labor fee which was not cheap. Relaxed custom couldn’t figure out the problem so I just told them to put back the original OEM headlights. This was seriously costing me a fortune and nothing got resolved. Plus on top of that he kept pushing me to buy a 20 pound metal bar that’ll prevent my lowered car from scratching the bumper for $ 200. Phil himself was always rude to me. He would never stop cussing for some odd reason (very professional) and he would always answer his phone calls and talks on the phone for 5 to 10 minutes while I waited in front of him. I probably paid over a grand to have nothing resolved. Eventually I just walked away from them because I felt like I was being robbed by his overly expensive labor fees. It’s been almost 5 years since then but I still remember how much money I spend for nothing. I made a Unilocal account and I had to leave a negative review on how much money they charged me and how poor their service was.

I recently purchased a new MB sprinter van to be used for our business. Relaxed Customs was recommended by the salesman for all my mods. I paid a nun-​announced visit to Phil Rush, VP and COO at Relaxed Customs. We talked about the needs and capabilities that the vehicle would have to accomplish its role. Phil also has the experience and vision to anticipate future needs and provided me with several options. Furthermore, the shop was clean and appeared to be well organized. When I took delivery of the van, it turned out better then I thought. You will not be disappointed with the craftsmanship and finished product. The technical devices and equipment they installed work remarkably well and should last for many years. Thanks guys.
CA

I had high expectations based on recommendations, but Phil and Relaxed Customs exceeded my high expectations in every way.
Before I had committed to spending a penny, Phil spent two hours test driving my van and then discussing and evaluating each of the modifications I wanted, looking for the best and most cost effective solutions. We agreed upon a list of modifications (including replacing flooring and floor material, installing an anti-​sway bar, installing a ladder, removing old electrical and replacing with clean new panels with 12V outlets, etc) and a price and a schedule.
During the week that Phil had the van I was very pleasantly surprised to receive an email, with a progress report and several photographs, almost every night.
The work was completed on time and on budget. Phil was a pleasure to work with, bringing his expertise and enthusiasm to the smallest detail.
The van now drives and looks great, and is more functional and useful for my purposes in many ways.
Highest recommendation!

Phil Rush and his outstanding team of pros did a spectacular job on my brand new 2011 Forest River Solera RV on a Mercedes-​Benz 3.0L Blue-​Tec turbodiesel cab and chassis! Three days after I bought it from Toscano RV in Los Banos, I was there in Thousand Oaks for my appointment to get a new three-​pointed star grill and valance, hood, side and rear logos and emblems, steering wheel three-​pointed medallion swap out, and driver and passenger swivel seats. Phil had an Avis rent-​a-​car rep pick me up and we got Phil’s rock bottom daily rate while his team did the job. My wife decided at the last minute to have the huge, gaudy self-​promoting Forest River Solera decals on all four sides removed, and Phil’s team did the whole job for the same price promised a week earlier. The work was done on time and everything was perfect. I highly recommend Relaxed Customs for any modifications to your car, truck or RV.