Newbury Repair Shop

Wow. After seeing the reviews on Unilocal I was a little bit concerned about this place but once again it shows me that Unilocal is for suckers. The owner who worked there been an amazing job. I had my boot heels redone for the first time. This was by far the nicest repair of all of the three and also the cheapest Pricewise. I don’t understand why people give a one star review because the shop refused to do something for free. This is a business people why should they do stuff for free don’t give them a one star review because you are too cheap to pay for a service.
I was extremely happy and will gladly come back again

Grace
Or «Amazing Grace» is one of the nicest people I know. I just hope she can put my Back Patch on for my MC Club correctly.
I’ll let you all know shortly.
She’s doing it now for me.

What a sad place. I called to ask a simple question. A woman answered the phone. I told her I have a shoe with a buckle, and I need a hole or two punched in so I can close the buckle tighter. I asked if she could punch the holes in free of charge? I asked because I’ve had holes punched for shoes and belts multiple times throughout my life at different places, and no one has ever charged for that. But I wanted to make sure before I headed over there, just in case. She literally laughed at me and said «Hahaha no!» and then when I asked her how much she would charge, she straight up hung up on me! I called her right back and asked her how she had the audacity to hang up on a potential customer asking a question, and she said «we charge $ 0.75/hole» and then hung up again. Talk about rude!!! I called a few other places in my neighborhood and NO ONE charges for punching holes. And not to mention, no one reacted rudely to my question either. Unilocalers, beware!

My husband asked me to write this review because he did not want anyone else to waste their time here.
My husband & his 87 yr old father show up with some shoes & were looking for laces. The woman who helped them was rude and extremely unhelpful. She actually sent them away to seek assistance elsewhere, but she recommended nowhere.
Horrible customer service.

I took a brand new, cream colored jacket in to have the sleeves shortened. It cost $ 30 for the alteration, I think, and the the woman did a nice job. The reason for only three stars is that the jacket also came back with a small stain right on the front so then I had to get it dry cleaned.
The shop is a cluttered mess and I would have turned away at the beginning if the Unilocal reviews had not been so good.
I am not sure I would return.

I found myself with some leather shoes that desperately needed mending, so I decided to check out this place after looking it up on Unilocal.The shop is kind of tucked away, so turning into the strip mall it’s kind of hard to locate immediately.
The store is packed to the brim with random trinkets, purses, and clothes. It seems to be run completely by one adorable Korean woman (I didn’t see anyone else staffing it when I came). She does alterations as well as shoes. It’s cash or check only, and you leave at least half of your payment as «deposit» and payment and pay the rest when you pick your stuff up. The owner seems to have quite a few regulars — the people I saw coming in and out seemed to know her well, or at least seemed to have come to her previously.
The owner is very adorable and has a strong base of regular customers, and prices were very reasonable, so I actually feel really really bad leaving only three stars. However, I was quite disappointed with the quality of the actual work. One of the seams on the side of my shoes had come apart, and the cloth filling on the top had begun to come undone. I had hoped to get them sewed shut here, but when I picked it up the shoes, the seam was very roughly sewed with a few large stitches using very thick black thread, and the same thread was used to sew the red cloth at the top. The result was quite conspicuous.
I think I’ll come back to give her another chance, since she seems very highly recommended, but I wouldn’t be able to recommend her personally based on my own experience.

I brought my Clark sandals here to repair as I have had good luck in the past. The lady who repaired my shoe cut the nude colored sole and replaced the heel with a black piece or rubber. On top of that I took them to Europe with me and on the first repair the heel broke off!

Grace is super. Very conscientious, considerate, professional… And they do good work! The store is a little hard to locate… GPS of no help… But worth finding. I highly recommend.

I have a nice leather handbag, but the handles were torn by daily use. I went on
to get a pair of leather handle from China (great quality). I am happy to find the repair shop from Unilocal.Grace (the owner, a nice Korean lady) was very patient to direct me to her store. (the store located in Ralph plaza, but in the small building face highway that I couldn’t see easily in the plaza. Anyway, after I told her my plan to replace the handles of the bag, she did more than I expected. With the new handle, my handbag become a new designer piece. Her sewing skill is superb. Very happy with her job.
Her store business hour: Mon-​Fri, 8am-​6pm. closed on Saturdays, Sun-​11am-​4pm.

Not sure why I never wrote a review. But love this place! I’ve been going here for years and I can get my clothes fixed and my shoes done as well. I’ve had to come here several times to get the heal on my shoes fixed because they wear and tear wearing them so much. They come out perfectly every time. The prices are about $ 11 for the heal. I get anything from jeans hemmed to shirts taken in.
I also love the owner. She is always very nice and helpful!
Make sure you have cash or a check book. Overall by far love going here and I come here even though it is not the closest by far to my house.

I have only seen Grace for tailoring jobs, especially replicating original hems on jeans, and she does excellent work. But I’ve also seen other customers bring in all sorts of repairs – not just shoes – and leave her shop satisfied. Grace apparently does it all and does it well, and always with a smile.

I have been seeing Grace for over 8 years now and she does the BEST original hem on my jeans. I see her for all of my tailor needs and I would recommend her for any tricky repair. Her husband has fixed shoes of mine that I thought were beyond repair and now they look brand new. Keep up the awesome work Grace!