Exer – More Than Urgent Care

My first time here I had a great experience, but second time around I’ve been here for almost 2 hours and still here midday on a Thursday. Dr barely asked me what my symptoms were and all they keep doing are strep tests… Then they leave me in the room for a while with no contact for 15 –20 minutes

My husband brought my son here with an injured wrist and said the dr. was even better than our usual pediatrician– great rapport with kids. I had to come here go a quick physical (for a camp health form) and they were very helpful and friendly. We will definitely return if we need an urgent care in the future.

REALLY friendly staff. Been there twice now and they were quick and helpful. In n out of there in a half hour. Place is really clean. I’ve been to just about every urgent care in the Thousand Oaks area and this place is the best!

If I had not visited the Calabasas facility I would have given a 5 star. The personnel and Doctor Gilles were absolutely amazing. They spend quality time with you to understand your symptoms and background in order to properly diagnose you. The pet peeve I have is that there is only one doctor at the facility, which translates into longer wait times. While Calabasas was an 1.5 hour wait they called up the facility in Newbury Park and said there was no wait.
Again the doctor and personnel staff were amazingly friendly and helpful and would definitely refer friends and family. My concern for the future is when the word gets out on this urgent care facility that they will not have adequate doctors to reduce the wait time for the patients, but I guess its better to wait a little and get quality care than having to wait at an ER room or make an appointment with a doctor with longer wait times.

Avoid like the plague.
Wait times are worst in the area.
They keep the waiting room empty, and put people in the MANY exam rooms to wait until the one or two docs on staff can cycle through them.
This means that there could be eight ahead of you with three on the waiting room. Three hour waits are typical before you actually see a doc.
There are three urgent care within six mile radius that are better alternatives.
Mind you, the actual care that Exer provides is great. No arguing that. But be prepared to wait many hours

This place is quick, easy, and they know what they are doing. I’ve been in and out of this place in under an hour 3 time.

Currently been waiting for more than 90 minutes on a Saturday. Not very crowded (!)
but they haven’t taken anyone back to see the doctor for at least 60min. No communication from the front desk staff unless you go up and ask. Apparently there was some sort of procedure being done on a kid in the back. Would have been nice to know when I checked in so I don’t waste and entire day in the waiting room. My own 4 year old is starting to get restless and there isn’t anything to be done.
If there is a significant delay to the people in the waiting room, you should communicate so we can decide if we want to stay for the extra hour or two while a procedure is done on someone else. I feel like I have wasted an entire day here.

I waited 2 hours just for a physical exam. I don’t recommend this place if you don’t have much time on your hands, but it’s the closest urgent care to me.

I love this place — everyone is very nice, friendly, they get you in and out quickly and efficiently. Great care from all the Doctors and RNs I’ve met. The only suggestion I have is that, when you have sick people lined up in the cold waiting to get in, let them wait in the waiting room and just put a sign up on the desk saying «closed». The sick people won’t bug you, we just want a warm place to sit and wait until you officially open. it’s sad to see 5 sick people freezing outside waiting for you to open. Even 15 minutes early would be appreciated! Other then that, all around great place and we are excited to have it here in NP.

Super friendly staff. I was in and out within an hour. I had emailed some questions the night before my visit and someone emailed and called me that night to answer my questions and to advise me to call for the wait time before I came in. When I arrived, everyone was really nice and it was the quickest urgent car visit ever! I will definitely go back if in need!

Between my wife and I we have now visited the Newburry Park Exer facility twice. Both times we were very please with the service from the doctors, nurses and front desk staff. Not your average urgent care!

Friendly and efficient service! Refreshing to experience a place that values great customer service.

Had to go to have my knee checked. I have to say place is REALLY clean. Front desk ladies were very nice. Nurses were on top of everything & the Dr was great. He explained everything as or before he did it .Over all a great place.
Thanks to all of u!!!

I always look to doing a review, but then I don’t, lol.
I can’t let my experience with Exercise-​More than Urgent Care go unnoticed and recognized for excellence!
Everyone in the office offers superior service. From the office staff, to the nurse, and the Doctor, this is as great as it could possibly be!
I can’t more highly recommend this Urgent Care. I felt my daughter and I were given the best in regard to respect and care.
Don’t look any further. This is the best Urgent Care facility in our area (and I’ve lived in VENTURA County my whole life).

Wow! I’m am thrilled to find this place! No wait! Great staff! I’ll will never go anywhere else!

Great place to go! Great staff with fast service! Very helpful overall with medical needs. I would definitely be going back and utilizing their services

What a wonderful, efficient, clean, professional experience. As far as Urgent Care facilities go, this is a whole new animal. Well done and thank you! Now please open in Santa Barbara!

The friendly knowledgable nurses are the main reason I keep coming back other than that it would be that they accept patients until 8:30 pm. Otherwise, this place kind of sucks.
The front desk staff, has tried turning me away when I show up minutes before 8:30 pm even though they have a sign that says patients accepted before 8:30. Due to my work schedule I’m unable to come in before then and to turn someone away when they have strep throat is ridiculous.
Next, the female doctors there will take a quick look and not really examine me and tell me I’m fine when obviously I’m not. I had to point out to one to check my cervical glands in my neck. How she wouldn’t think to do that initially is beyond me.
And to top it off, I’ve been there about 4 times in the past few months. The first visit they ended up billing Blue Shield… Which is not even close to my insurance so I receive a $ 300+ bill in the mail from Blue Shield for my visit there. When I emailed Camille to ask about this, I received no reply email or phone call. Next visit I bring this up to them and the man says it will be handled, if there are any issues they will let me know. So next visit no words about issues with my insurance, no problem. I come back this past Monday 9÷22÷15 for the same reoccurring issue, and the front desk staff, Camille, tells me my insurance still hasn’t gone through for ALL of my visits. I asked her when they received word of this and she said just now, when I asked her for a specific date she said 9÷6÷15. That’s OVER 2 WEEKS they didn’t bother to contact me about this. Camille tried to send me to another urgent care because the billing department doesn’t know how to bill my insurance. My insurance has received any bills from them to this day. So I asked Camille to email all my previous visit receipts along with doctor notes and she said no problem and before I left she said she sent the email. It’s now Wednesday and I have no email from her. So I called and spoke with her and she said someone told her it would just be easier to mail me the documents. She didn’t bother to call and let me know they would be mailed rather than emailed. I asked her to email me still since that is what I discussed with her initially and want her to follow through. Guess what? Still haven’t received that email from her.
Basically, don’t come here. The Nurses (specifically Daren, Cassie, and Angela) and hours are the only reason to come, which is kind of pointless. Go somewhere else if you have the option.

Upon check in we were offer water, sat in a clean lounge and then we got in to see the doctor within 5 minutes. They treated my 4 year old daughter and myself for a nasty cough. The nurse and doctor were so sweet and my daughter loved them. At the end of the exam they even gave her a prize to choose from a bucket so she was thrilled.
Love this place and we will be back for our medical needs!

Saw Dr Mott who took good care of me. Her bedside manners were pleasant as well as the staff.
Got in and it in 30 mins. Thanks!