My family and I used to come here regularly when it first opened several years ago. The food was great and the pizza was the best of that type(A Margarita style with fresh ingredients, whole milk mozzarella in spots and just the right amount of fresh basil.) in the area. Their customer service was(I so hesitate to use this word) perfect. I was impressed that the person we dealt with — Todd — took the time to ask our names and remembered them on every subsequent visit. Long story short — Todd left and even though the food was good, the experience wasn’t the same. Since it was out of our way we stopped going for years. Fast forward to Saturday, September 27, 2014. The family was in a Orange County on a routine fall trek to get our seasonal favorites — Macoun apples and Concord grapes. The farm stand we were at is right across the street from NY Pizza Company. We decided to stop in again after our hiatus of several years. We ordered a plain pizza — what should be the flagship item at a pizzeria. The first thing I noticed were the prices. It seemed as though they were just the same or lower than 3 years ago. I was surprised by that. When the pizza arrived we realized why. There was nothing on it. I’m not talking about toppings. I’m talking about sauce and cheese. The pizza had no substance. No weight. No flavor. It was the first time in my life I have ever put salt on my pizza. Even that failed to enhance it’s flavor. There was simply nothing there to enhance. As we ate we discussed it’s ranking among other pizza’s we’ve eaten in our lifetime.(It’s what people do even when eating good pizza. Admit it.) The sad conclusion is that any frozen pizza we’d ever eaten was better than NY Pizza Company pizza. Worse still — Pizza Hut pizza is better than this. They do have one thing in common though. They’re now both on our«No Eat» list. But wait. There was something that did have flavor. The fountain diet Pepsi tasted like a damp basement smells. The only upside — to our visit, and a convoluted upside at that — is that we didn’t have to save room for dessert(We were headed to Mary Jane’ Dairy bar for that!) as we were still hungry.