The UPS Store

Close to Foodmaxx so there’s plenty of parking. Absolutely zero customer service. I am guess the man that was there was the owner because he was wearing regular clothes and seemed to care very little. I came to this location because I had to return one of my Uverse cable boxes. The process was fast and the location is convenient for me and that’s the only reasons I’m giving them 3 stars.

I would give a zero if I could. Indee told me to go somewhere else because I wanted to ship a broken item in a ups bag. I told him the item was broken already and showed him that I was sending it back to the manufactures. He said that it would get damaged in shipping. I repeated to him that The item was already broken and asked that he suggest a different means to ship it. He asked me to take it elsewhere! Super unprofessional and he told me to post this review. So take your business elsewhere.

I came in here to have some paper fax. $ 2 for the first page and $ 1 after that. In my head I thought that was kind of expensive. My thinking all went away after a well spoken man named adeep helped me out. He’s very knowledgeable and polite. I was waiting in line and he greeted me with I will be with u in a second. I read the other negative reviews and almost laugh because all these people wanted something more than excellent service. Free popcorn. One review said. Lol. Or tape. Lol. Cmon! You think he’s running a charity.

I have been coming to this store for shipping services for the past few years. The service is exceptional. The individual who works here is always courteous and professional.

This place closes early and makes you pay to ship prepaid returns (Amazon). What a ripoff. I’ll drive 10 miles out of my way before visiting again.

I should have given this place a 5 star review. It’s genuinely a great place for shipping services. They’ve been in business for nearly two decades. Can you think of any local business that would be around for almost two decades if they treated their customers like these «reviews» say they do? How about the fact that most of the time it’s probably the customer trying to ask them to do something they’re not allowed to and then getting upset and running to Unilocal to complain.

One of the worst service. The man that runs the store always make you feel like he is doing you a favor. Someone should open a new one in newark

Worst ups store ever. Most unfriendly staff. My morning is disturbed because of him. They charge $ 8 for the exact same tape you get in dollar tree.

There should be 0 star option on Unilocal.This is the first negative review i had to write in my Unilocal history. I needed to send a 2 foot box and was missing tape. The guy infront informed it would be $ 3 for a strip of tape 24 inches long. I hope there is some gold in it.
I realize there are expenses in running the store, i would not mind paying a dollar for something that costs 2 cents at most, but $ 3 is just outrageous.

A tall guy (name: Indee) declined to sell me shipping peanuts and asked me to leave the store.
Then he called me a terrorist (probably because i have beard on my face) and mother fucker.
He also said that he will fuck my mother’s and sister’s vagina. And a ton of other vulgar words in hindi language.
I wish there was a no star option on Unilocal

Dishonest business practice,. The clerk bullies customers who question his illegal way of doing business. They are crooks and don’t deserve the name UPS. They should lose that logo because they do not meet the UPS Standard nor State standard. Stay away!

What is wrong with these people. I’m trying to ship a broken keurig back to the company. I ask to buy some packaging material but I already have the box and return label. The guy tells me I can’t package it any way I feel, it needs foam, bubble wrap, and a bigger box. I said if it was seeled he wouldn’t even know how it was packed, he said he would ask. Bullshit! I ask how much to package it the «proper way». He tells me $ 40! For some foam and a bigger box! For an already broken keurig! No thank you!

The MOST EXPENSIVE mailing. A small package to TX cost me $ 40 while in USPS costs only $ 5.95
They said the $ 40 was the cheapest one — What a ripoff.
STAY AWAY

Unilocal really needs a zero star. Horrible service and a total rip off. Will charge u for every little thing and the cost of shipping with be more expensive that the items themselves. The post office is Wwwaaaaay better. Which is sad.

I have been using the mail box here for over a year with no issues. I go to this ups store at least once a week. Always friendly, no hassles, and all my packages have always arrived safe and sound. I don’t know why people would write such bad reviews for this place. I live in Fremont, but I use the ups box in Newark because this one is way more friendly and not chaotic like the one in the Fremont hub. As a customer that comes in every week, I think the negative comments are really not reliable. I would highly recommend this store.

This UPS store has the worst customer service I have ever experienced! Unfortunately Unilocal doesn’t give a «No stars» option, so I had to go with one.
I was on a time crunch on ¹¹⁄₂₄ and needed to get fingerprinted for my workplace. I brought a packet with my information and I was told that I did not need to pay because there was a code in it. The owner, Indee, then said the total would be $ 89, but I insisted there was a code. As I was flipping through the packet, he let out a sigh in the rudest way possible… like he was trying to rush me. (In the middle of this, he is also yelling at an angry customer about a package and yells «I don’t know what happened to your package, I just send them out okay?!)
I ended up paying $ 89 because this man was breathing on my neck and pretty much telling me to hurry up. Indea shows no professionalism in any way and you can bet that I will never be back at this location. Extremely rude and condescending.
Do not come to this location!

Mr. Indee Patel has been taking very good care of my account from day 1.
I do a lot of copies for non-​profits and he always gives me the best price. I don’t even bother to go around to compare anymore because he is very trustworthy.
He is hard-​working and personable. I am sure this packing tape issue is already resolved.

Total assholes! Asked to borrow tape for a small package I wanted to ups & mean guys said it was $ 5 for «taping service» unreal. Unheard of & just wrong.
So I Went next door bought tape. Taped package myself & then guy refused my package. !!! Jerk works there no wonder store was empty. Steer clear.

Poor customer service. I needed to send out a package back to amazon. I already packed my box and just needed packing tape to seal my box. The person behind the counter rudely says that will cost $ 1.50. I said I just needed to seal the box and he still wanted $ 1.50 to use his tape. If he said it nicely maybe I would bought a roll of tape but really $ 1.50 to just use one setup to seal my small box???
All I know is I’m never going to this location again.

Sales Rep: Mr. Indea Patwara
This particular UPS is scamming customers out of their packets. I have delivered 3 packets and I was told that the machine that issues reciepts were down, so I walked away– trusting the name ups to carry out their work. — it was a self addressed packing. My parcels never reached their destination. I lost about $ 100. Now 2 other colleaques of mine are complaining of the same issue. One delivered a packet with merchandise of $ 450. All had prepaid packing. He did not issue receipts– neither did he offer them, the merchandise never arrived. one of my colleaques confronted him about this matter and he became aggressive and hostile —
I want customers to know that they need to be very wary of sending packages from here, and if they do — they need to walk out with a receipt because he does not issue one, he doesn’t offer one either and then the packages mysteriously dissappear — I strongly believe he has an ulterior motive with packages that have no receipts. That is now 5 packages from 3 different people that have vanished– too much to be a coincidence.
I had to rate it. One star is because its next to a grocery shop. The man in the front is neither pleasant nor trustworthy– Mr. Indea Patwara. I strongly suggest the owner look into this! he will be giving ups a bad name !