Sycamore Bay Apartments

Great job Maintenance Team and Rene specifically,
You came in replaced our Master Bedroom Light fixtures and a few other miscellaneous repairs with great diligence and professionalism,
Thank you for the timely repairs and THANKS FOR THE FOLLOW UP!
appreciate it
#111 Carlos — Maria — William

Maintenance team went above and beyond their service just last weekend. Luis and Rene were so helpful in making sure they replace our non-​working fridge before they head home. Thumbs up!!!

I love this place! Everything runs efficiently and smoothly. The staff is super friendly, helpful and kind. They communicate very openly with tenants and always take their time to address any issues that might present themselves.
I highly recommend it!

Nothing to complain about, Seanna, Melanie, Ginny are very quick to our issues and concerns. The maintenance crews especially, Rene, is very efficient and does an added value to help the residents when called to address our issues and concerns. I would be remiss If I don’t mention Luis and Rosa for the doing excellent jobs, as well. Oh, I forgot to mention Seanna and Rosa, the ladies with smile all the time.

I haven’t been this excited to write a review in a very long time. I just recently moved here the building including all amenities Pool Gym etc. and staff are great. All units come with washer/​dryer, garage and many come with fireplace.
A huge shout out To Maintenance and The Sycamore Bay Staff
Im Sending A Special Thank You out To Rene… Thank You For Being On Time and doing everything thats needed with a smile and warm heart.
Thank You Again
Tre’Ann
A Sycamore Bay Resident :-)

I’ve been a resident of Sycamore Bay for three months now, and it’s been an amazing experience. Seanna and the front office staff are super friendly and helpful, and Rene in maintenance is very reliable. I can’t recommend this place enough!

I just moved in and my experience so far has been great because of Melanie Herrera. Melanie went above and beyond to make my transition smooth and she’s been so responsive to each question I’ve had. She and the team there were a primary reason I chose Sycamore Bay. I moved from the East Coast and had most of my things shipped. The staff were kind enough to receive the packages and put them in my apartment so they were there waiting for me when I arrived. This is a very friendly and quiet community. The exterior of the apt is immaculate and very unique. The pool area rivals some resorts. I love having my own garage. However the inside of the apartments are a little dated and could use some upgrades. Mainly kitchen counters, cabinets, and bathroom fixtures. Those are the only reason I can’t give this place 5 stars… But Melanie & the staff is so nice you just roll with some of the small stuff.

I literally never write Unilocal reviews, but I felt like this time I had to.
This complex is amazing, large spacious apartments (we just moved in last month), fresh paint, clean carpets, everything not only in working order but pretty new as well. The staff on site is fantastic, very courteous and always willing to help out whenever we ask.
Renee has done some of the fastest maintenance on our place whenever we asked, he’s literally one of the best parts about living here! We had an issue with our washer and it was the quickest turnaround that I’ve ever seen; he experimented with putting new springs in, put in an order for another washer just in case, and we had it replaced within 2 days of our work order being in. Rather than old places where we had to argue with our landlords to even get the stove working, these guys are fast, professional and make living here a joy. I would recommend this location to anyone who wants a good experience!

I recently moved into a 2 bedroom 3^rd story unit… I absolutely love it! It’s HUGE, and clean, and just all around lovely. The train noises everyone seems to be complaining about really isn’t a big deal, I sleep with a rain sound app on my phone and I never hear them.
If I had a complaint about anything so far, it would be the kitchen cabinets. They are the only thing management does not want to fix; and honestly for the price you pay for these damn apartments, the kitchen cabinets shouldn’t be as old as I am and falling apart!
All my other issues I had with the apartment were fixed by maintenance very quickly.
****Rene the maintenance guy is AMAZING!!! He mounted my flat screen tv, put up a floating shelve, and even mounted my curved shower rod. He definitely went above and beyond. I’ve lived places with awful maintenance men, and sycamore bay should feel fortunate to have such a skilled and above average maintenance man working!

This is a really great complex to live in.
It is well maintained, the staff if *very* helpful and friendly, and the units are a very good value in the Bay Area. The location is great for working in San Jose, or the Peninsula, and BARTing into the City is about as pleasant as it can get.

Huge shout out to our maintenance staff here at Sycamore Bay! They are off the hook amazing! Luis and Renee always have our backs and happily help us with anything we need (even if it IS for the third time this week :). They are always so friendly and helpful in doing everything they possibly can to accommodate us (no matter WHAT the job may be). Their constant professionalism highlights their undeniable knack for the fully-​satisfied tenant experience. We cannot tell our friends and families enough good things about the way their services provide the «luxury» element to our home. Easiest 5 stars we’ve ever given, only because 10 stars was not an option! Thanks for everything guys!

I am a light sleeper so living in this apartment complex was a very bad idea due to train tracks being so close to the apartment. Some of the trains that pass by blow their horns continuously which can be very annoying especially when it’s really early in the morning. If you can sleep through trains blowing their horns then this place is definitely for you! Won’t be renewing my lease once it’s over.

As a previous renter, there are a few pros, but an overwhelming amount of cons which make this not a reasonable living option.
Pros:
*The enclosed garages that come with each apartment. There aren’t other complexes in the bay area with a private garage and plentiful storage.
*Gas range in kitchen.
*Washer and dryer in unit.
Cons:
*The complex is surrounded on 3 out of the 4 sides by the train tracks. This means LOUD noises multiple times a day. The trains that go through here are not commuter trains, but long cargo trains. Since the majority of the complex is surrounded by tracks you will often find yourself waiting in your car a while at the railroad crossing for a large train to pass. This can make your commute to/​from work longer. The trains also have to blow their loud horns at crossings. This makes the apartments unreasonable to live in. This alone is a deal breaker.
*Rodents in units. There were mouse/​rat droppings in my kitchen and a mouse caught by the pest control person. This was in my unit where I barely cook and also had a cleaning person come in every 2 weeks. This adds to the deal breaking.
*Parking for guests is extremely challenging which is a euphemism for non-​existent.
*Management is not responsive to concerns. Our rents pay their salaries, so this is quite unfortunate.
*The surrounding area is not the best in terms of safety or type of restaurants. The only places I went to around there were Starbucks and one good Mexican restaurant.

Rent is high, been here for the past 2 years, you will pay more every year, you have no choice, my reason for leaving. The move out checklist is so disturbing, I really feel like throwing up. They want everything brand new, I would not be surprised if they took my whole security deposit. Even if it is a gated community, people from the hood will swim in your pool guaranteed. There is no security. With me paying over $ 1700 a month, I should of bought a house. Good luck.

I just moved in a week ago and I absolutely love it here! except for the parking issue, which I believe everyone is aware of. (They said they will start a permit system to make sure each unit only has two vehicle parking on-​site) But besides that, my experience with Sycamore Bay Apartments has been great. I was actually choosing between Sycamore Bay and another apartment complex in Hayward. To be honest, one of the reason that I chose to live at Sycamore Bay Apt was because of Melanie, the leasing manager who helped me from the start to the end. She was extremely supportive and very friendly with the touring, lease signing, and the move-​in process. If it weren’t Melanie’s outstanding customer service, I would have probably ended up signing the Hayward apartment because it is closer to where I work.

Yes there are trains. Yes, most people adjust to them. Keep that in mind before moving here. Sleep Machines/​White Noise generators can help and ALL the apartments feature quality dual-​pane windows that do help to some extent. The windows are great for keeping your place cool/​hot when needed as well.
With that being said, we’ve lived here for about a year now. The grounds are always very well kept and the staff are always very responsive.
Other than the lease signing process, the facilities are pretty up to date with technology. Every apartment has an alarm system, and when a package is delivered at the front desk, you can opt to receive a push or mail notification. Maintenance requests can be filed online and are typically next business day for non-​emergencies.
The gym has wifi and device connectivity so you can easily enjoy Netflix/​Hulu/​Plex/​HBO/​etc while you work out.
The complex is close to a Starbucks/​Subway/​Diner.
When there have been emergencies, the fire and police department response times are truly stellar. Under 3 minutes for fire and under 5 minutes for police.
Ping me if you’d like to know anything else from a trusted and long standing Unilocal reviewer.

Love this place except for the loud trains! I wanted to say that Joe, The Maintenance Professional came at 11:30 am today, on a Sunday on a Fathers Day. Happy Father’s Day, if you are a father! Btw, he was walking by and saw water all over by the garage on the ground floor that had leaked from our 3^rd floor apartment unit. He rang door bell and said there was a leak fron the water heater and to immediately shut off any water usage in the home. He came right back in 5 min with his tools and replaced the plastic valve with a metal one. I was really impressed by his professionalism and his keen eye that saved this complex from a huge water damage bill. Thank you so much Joe! This man deserves to be acknowledged and given a raise!!!

We’ve been here since January and I feel that there’s a need to address a few issues and make light of some more that I think people either don’t understand entirely or simply haven’t noticed.
As I work from home, I’m able to see a lot of what goes on here during the day. Firstly, we lived right next to exit gate (we’ve recently updated to a larger unit elsewhere on the property) and I can assure that at no point have I ever seen anyone drive in the exit gate. I did however witness a handful of people walking or riding their bikes in the exit gate after a car drives out.
Next, the front gate. I spoke with the management about this a few times as we were able to get the policy changed in another location we lived at in the bay area. At that other spot, there was a clear sign attached to the gate that stated the gate will automatically close after each vehicle passes through. Frankly, the gate here stays open too long and does not close fast enough. The majority of people I see tag-​teaming through the gate in the morning park their cars, grab their things and head across the street to the bus stop to board the Transbay bus. It’s incredible to me that the management does not have a camera system monitoring this activity. There’s so much abuse with the parking here that it’s no wonder it’s the #1 complaint. I’ve spoken to neighbors that agree that leaving to go out in the evenings is occasionally put off just because they’re afraid there will be no space for them to park when they return. It shouldn’t be like that. There should be a no tolerance policy for vehicles that are clearly being stored on the property either. I could easily walk through the parking lots right now and point out at least 10 that have been stationary for well over two months. I can also point out how many people have a garage that still has enough room to fit one of their vehicles, yet they choose to park in the parking spaces instead. It’s infuriating. The simplest solution would be to create hang-​tag parking passes that go on the rear-​view mirror. You contract with a towing company to tour the lot a couple times a night and tow the vehicles that do not have a parking pass displayed. Problem solved. In fact, this is how the majority of apartment complexes we’ve lived in around the country handle parking issues. I guarantee you the parking issue will immediately disappear. The management has told me that since the new staff takeover recently, that is one of the changes that’s on the agenda. I guess we’ll stayed tuned to see if it happens.
I’ve yet to see evidence of any vehicle tampering nor people pulling on door handles. Hell, I’ve had to park my vehicle on the street occasionally when there are simply no spaces left late at night and it’s never been tampered with either.
Our first place was on the second floor and our newer one is on the third. Honestly, the person above us when we were in the second floor unit wasn’t really that bothersome. However, it’s nice to be on the top floor now where we don’t have to worry about it at all.
Maintenance staff are awesome! Jenny and Angie have always been helpful too as much as they can be. It seems like there’s another person or entity that calls the shots above their heads, though. I’m sure that’s frustrating. I try to give people the benefit of the doubt and cut them some slack as much as possible since they probably have to deal with a bunch of mouthy jerks on a daily basis complaining about trivial crap. My biggest concerns have always been safety and the blatant abuse of the parking here. The safety deal doesn’t seem to be a problem… at least not to me… but the parking needs to be addressed ASAP.
All in all, we like this place. It’s not perfect, but it’s nice. The train isn’t a big deal (you get used to it… seriously) and the apartments are comfortable and have a gas range/​oven. Good luck finding that in other places in this area!

I’ve been living here for a year, and am in the process of moving out now. I really don’t have many complaints about this place, and I’m going to miss it! The staff is wonderful, especially Añu who is very friendly and helpful. Any time we needed maintenance to come fix something, they’d take care of it pretty quickly. The apartments themselves are spacious. Mine was the 2 bed/​2 bath (Britannia model) and was on the third floor, which I liked. I especially loved the patio, and any time I’d have a guest they’d always comment about how unusual the layout was (to get to the front door, you have to cross the patio) but everyone liked it!
I noticed a lot of people complaining about the train. Personally, it didn’t bother me after the first few nights, and I usually like to keep my window open at night. But I wasn’t in one of the buildings that are right by the tracks, and I can see how that would be a problem for light sleepers. Trains do go by and honk multiple times per night.
I did take off one star because of the parking, which is pretty bad like a few other people have mentioned. If I got home any time after 4PM on weekdays, or any time on the weekends I’d have to park way down at the end by the train tracks. There were a few times where I’d get home late (around 10PM and later, especially on weekends) and there would be literally no parking. I’d have to park out on the street. The staff did seem like they were trying to resolve this problem by inspecting everyones’ garages to make sure that they weren’t just using them for storage, but I know there’s only so much they can do since a lot of people have multiple cars per household.
The reason we decided to move out was because they raised our rent a considerable amount once our lease was up, and we ended up being able to rent a house for not that much more. It was a little expensive here to begin with, but I always felt safe and I did really like the apartment.
All in all, I think this is a pretty great place!

I LOVE this place…
The staff at the front desk are probably the best staff you could find at any apartment front desk. I usually work with Añu and sometimes Jenny and both of them are as pleasant as a human could possibly be. I seriously have never seen them or felt them be anything less than just enthusiastic and excited to see each resident walk through the door or even on the phone or by email. They truly seem to care a lot about the resident’s happiness here. Knowing this, I’m surprised there was even an apartment available when we moved in!
Ok so the perks/​benefits/​upsides/​awesomeness:
–Fitness center was just upgraded with new treadmills/​ellipticals/​free weights
–Pool always looks to be in amazing shape
–1^st class maintenance team (these guys are really on their game all the time. One example was when the power had gone out and it was raining off and on throughout the day, they came out to each resident’s garage and helped reset the garage doors for those having trouble getting back into them. Other places I lived it would have been «oh sorry they wont be in until tomorrow»)
–Gated community, I think is awesome that you can have your phone number hooked up to your apartment code at the front gate and so you’ll be able to let guests into the complex
–Decent pet friendly complex
–So many more to name, just go to their website and ask to see an apartment!
The downsides:
–The train. Ok so in reality, this isnt a huge deal, but its just loud, and there is a crossing on both sides of the complex, so the train is going to blow the horn the entire time it passes between those two crossings. The up side to this is that 1) you eventually get used to it, 2) you can close your window and it will tune out a good portion of the noise 3) people who are sensitive to noise or noisy neighbors usually DONT LIVE HERE!
–Recently got a noise complaint after 10PM on a saturday… guess that all depends on your neighbors, but quiet hours shouldn’t be 10PM on Friday/​Saturday, just my personal opinion.
…thats all for the downsides really!