Ross Dress for Less

Seriously NO customer service at all !!! When you want to try clothes on they go through them to make sure there’s only one top/​bottoms ! Makes me feel so uncomfortable ! Than they brought up the small hanger rack so you can take off the hangers from your items while waiting in line ! And now they even have you take your own receipt ! Really ?! What’s next, ringing up your own items? SMH ! I work retail and our first priority at our store is CUSTOMER SERVICE !!! Step up your game ROSS !

Bad place! Loss prevention follows you around like your gonna steal something! Very bad Ross! People want to shop in peace instead of being followed around! I’m submitting a complaint to corporate

PLEASE NOTE: Open til 11pm except Sundays. Great location, easy parking. Went shopping at 9:30 last night and loved I could browse til 11! No one in the store except staff and one other customer~~ Yay… I was looking for Bling jewelry when I walked in and the Asian clerk was awesome. She was so helpful and sweet helping me pick out a bracelet and gorgeous fake diamond necklace on Sterling Silver chain for $ 10.99. Another big PLUS!
Needed champagne and wine glasses for hosting an Oscar Party and low and behold – None. They had a few boxed 4-​set of regular glasses but couldn’t believe how understocked the kitchenware items were, thus my 4-​star review.
Although they had tons of chocolate, cookies and serving ware items. Was VERY impressed with the amount of dog and cat beds they had and a decent amount of clothes to boot. Loads of gorgeous lamps and little tables plus shoe selection was good.
Needless to say I got most of the items I needed but stemware. I’ll be back again the hour before they close.

I had such terrible customer service at this newarl ross location. I was sent home with the sensors on my items. I do not live close by to any Ross and this one was the closest location. I had to drive all the way back to get the sensors off the clothes; which I had purchased. I asked to speak to the manager in charge and she would not accommodate the customer friendly policy. She did not even apologize for the sensors not being taken off. I asked her kindly for just a small 10% discount off my items i purchased because of the hardship i had to go through traveling all the way back to the store; which drained my gas. I work in customer service and I know how to give much more better customer service than the manager at the Newark ross. The customer is always right but not at this ross. Do not shop at this ross if you are expecting a nice experience with good customer service.

One of the workers there, I think his name was Marco, or was it Marvin, was terribly slow. Plus he didn’t give me my receipt! This service was not A1

Trying to do a return but obviously they need to have a mindless conversation before helping me when I’m the only person in line. Horrible customer service. The manager seemed more interested in trying to get into his employees pants. Gross. I don’t want to see that.

This Ross is located in the Safeway’s plaza at the far end. You would not see it here unless you were a local. Since only locals know of this place the best, the selection of merchandise is much more to choose from than other Ross stores. Meaning, it’s not as empty and more to choose from. Still, it’s a small store compared to say the San Ramon or Las Vegas locations. I am still not the type to go search for clothes for hours. I just don’t have the patience. I would rather shop and have a bunch with different sizes to choose from. None the less, they offer decent prices and good discounts for named brand shoes or clothes or for presents when you are on a budget.

This Ross location does not have much compared to the others. But I guess you can still find random things you wanna get for the house, pets etc. At least the loss prevention guys greeted us which is rare I must say. I’ll probably come here for little things.

Okay, I’m probably overly critical since I was a store manager at a Riverside store back in the 1900’s but yee gads! The store was a MESS, the staff helpless at best and rude at worst, the selection non-​existent, and the store was dirty. Why in the world would ANYONE shop here?
Let me give you an example of the customer service… I managed to identify about a ½ dozen items I might want to try on. I take them to the fitting room where the surly employee asks me how many items. She tells me to hang them on the t-​stand I’m assuming so she can count them. I’m struggling with the items and hangers are falling on the floor, tags are intertwined: at no time does she offer to help me, take any of the items already untangled or even bend over to pick up the hanger that fell. Wait a minute… I thought customer service meant that she was supposed to serve ME not the other way around!
Shop here at your own risk… the prices aren’t that great either.

I’ve been here for about a hand full of times. Yes, it’s just Ross and I shouldn’t expect too much out of it, but I can say it’s pretty unprofessional at this location. Customer service is customer service. I’ve never had a good experience going there so far. The employees there have their own life long stories to tell each other when you’re walking in the store or while you’re paying at the cash register. Ugh! I also drove all the way out there one night and having to leave right when I stepped in. Unilocal says the store hours are until 11:00pm. Why don’t they change it?!

Easy parking, very clean and organized store and very friendly staff members to help. I got a bottle of DKNY be delicious perfume for $ 20, Perry Ellis Cal King sheet set for $ 22, 2 Ralf Lauren king size pillows for $ 8 bucks each and another set of London Fog king pillow cases for $ 5!!! I can’t even get out of target for less than this and most of this stuff is high end name brands! Not bad for a quick dip into Ross! Joshua was very nice and got me checked out in minutes. #happycamper

I’ve been to Ross’s all over the U.S. to browse and kill time and also because I’m cheap but this place was just plain sad. They hardly had any merchandise in any department. The few junky items they did have were either broken, on the floor or completely in the wrong department. They had home décor stuff in men’s, women’s shoes by the pillows and blankets, soaps and lotions by the picture frames and so on. The place was an absolute mess. The men’s clothing department had barley anything wearable for anyone. Either they were ugly as hell or in size XXXXL. This place literally looked like a Goodwill that was recently looted. Stay away from all accounts. Bad bad bad.

I like the location of this Ross, it is conveniently located right off the freeway. It doesn’t have as big of a selection as some of the other stores. It’s home collection and jewelry selection is sparse. So let me tell you what I LOVE about this location… they have extended their hours! Awesome for people who need to buy a new pair of shoes before work or work or dare I say it… before church on a Sunday morning! Oh yes in deed folks this location is open on Sunday at 8:30AM! Can you believe it? That’s awesome! Well that’s not all, they are also open late for those night owls like myself who don’t have time to shop until after the kids have all been picked up and the dinner dishes are done.
New hours are as follows:
Monday-​Thursday 8:30AM-10:30PM
Friday-​Saturday 8:00AM-10:30PM
Sunday 8:30AM-10:00PM

Wow. Two years later and it’s still slim pickings here. I did find pillows so that’s a plus. Here’s the best part of my trip. The cashier had major ‘tude. Not only that, after I paid, he tells me where my receipt is. I was caught off guard and confused… so I ask, «Oh, am I supposed to rip it off the machine?» To which he eloquently replied, «Yeah». I don’t mind, but dang I should get an employee discount or something. Awkward to say the least.

Ross didn’t dress me at all here. some story. no large pant sizes.
uusal XL t-​shirts with no pockets. (like to keep cell phone there sometimes)
2,5 stars for having clothes organized so i can scan and go. no wasting of time looking for the men’s section.

The good thing is that this Ross looks pretty clean when you walk in, but the bad news is, it looks clean because there is barely any merchandise there. It’s not a bad place if you just want to stroll in and try and find a deal, however if you’re in market to buy something specific, head to the Hub one because I find that the stock here is very sparse.
There is usually a big line as they only have one, maybe two people at the checkout. Parking is fairly easy though.

Not sure how Southland Mall stays in business. We came here on a Tuesday night just to walk around and get some exercise and the entire mall was dead.
Found a couple of decorative items for my backyard, but overall they don’t have much that’s interesting. They have 2 security guards at the entrance. At one point one of them looked at my items and said «that’s too expensive I’d rather go to DD’s» to which the cashier agreed that «Ross was for white people» and that «DD’s was ghetto, but it was better and much cheaper than Ross». I looked at her and told her «I am most def not white», to which she laughed. Seriously though, how can you bash a store where you are working at in front of your customers?

I prefer this Ross because I’ve had good experiences shopping here. There are a lot of open parking spaces, it’s not crowded EVER, I’m almost always greeted by the guy at the security kiosk upon entering and there is not much of a line in the evenings in the middle of the week. I used to go to the one at the Fremont Hub all the time, but a lot less frequently now that I’ve discovered this Ross location. I was at Ross most recently tagging along looking for a White Elephant gift exchange item. We looked at the «For Her» and «For Him» gift sections. The «For Her» section was definitely way better with a larger selection, but we found the White Elephant gift of our dreams waiting for us on a bottom shelf in the men’s section. MSRP $ 40. Price paid $ 5.49 plus tax. Boom.
Ross is a great place to save money on kitchen gadgets. I also shop at Macy’s, Target and BBB for kitchen stuff, but Ross will have the exact same item for a fraction of the price. OXO top-​view 2-​cup measuring cup $ 8.49 at Target, $ 5.49 at Ross. I’ve also gotten my dry goods measuring cups, food scale, soup ladles, reinforced rolled-​edge Chicago Metallic jelly pans, drinking glasses and Old Fashioned glasses from here. I’m on the look-​out for the Calphalon jelly pan with a fitted lid. Let me know if you see one at your Ross!
I’ve tried looking at the clothing here, but the crammed racks are so frustrating to browse through. I’ve given up on that. Most of the clothing seems so cheaply made (and cheap looking) that I have a hard time finding style inspiration.

I’ve been to this Ross a few times. It’s a bit on the smaller size than many of the other Ross’s. It’s located inside the Newark Market Place Shopping Center, on the other side of Safeway.
Selection varies from time to time, not always a good variety of things but here and there you may find something interesting.
Checkouts can sometimes be a long wait, but other than that service is good.

I tried Ross again as I was in the neighborhood, and needed some slippers. I’m happy to say they really cleaned up the place since my last visit. The racks of clothes were organized by size correctly, and no merchandise was on the floor.
I found the slippers that I was looking for at less than half the regular price, plus some non clothing items I couldn’t pass up. The only drawbacks that I noticed is that there aren’t many employees available on the sales floor, and expect a line at the checkout.