Public Storage

Great customer service, had no problems or issues here. Was a happy customer the office was fast friendly and courteous

Space is fine but the lady at the front desk, Shaniece, could be more professional. She didn’t explain the charges properly (didn’t provide a written estimate till AFTER the payment was done — there are 5 different things you pay for). I mean, I’m not expecting 5-​star service but at least try to understand your customer’s concerns especially when asked.
The property and the unit are clean, though.

This place is awesome! Nasira help me thru the whole process and made it so simple. She exemplified what excellent customer service is. Thanks!

My aunt lost my key and Nasira was really helpful with getting us a new key. Thanks for you’re help!

Just an update. We did receive $ 2000 after proving that most of the items were in fact ours. $ 2000 was the max you could get back and though it didn’t cover everything it was better than nothing. To prove the items were ours, we needed pictures and receipts so it might me worthwhile to take pictures of the items you put in your units. Thanks!

I rented a unit from here and got a great rate. way cheaper that any other place that I looked. The manager was very helpful and met all my expectations with a friendly smile. Couldn’t have asked for more!

Rented a 10×10 online. Saved $ 30 by booking this way. Received a call confirming my appointment within 5 mins. Receptionist was friendly, informative, and offered packing materials.

The experience started off good with a tour and a great deal of 50% off per month, as I was guaranteed no rate increase by Sofia for a year and that is the length of time I will be renting an apartment before moving into a home. After nine months, I received a rate increase letter, which I brought to the office and was told that I manager will be contacting me. I never received a call from a manager. I went back into the office a week later and was told that they could not do anything for me and that it is what it is and the person that guaranteed that rate was mistaken. Not wanting to move forward with a business that does not honor what they quote, I moved my business to a storage in Union City and was told that they have gotten many customers due to bait and switch tactics by Public Storage. I am a Director of Sales in a customer service industry and I always believe in doing business the right way. Honoring what they guaranteed for an additional three months would have gotten my business for another year and positive word of mouth drives more business and revenue overall.

Got on line quote for 10×10 131.00 when I got there she wanted to charge over 170 because it was the last one and supply and demand. What a scam. Afterward went to uhaul.

So we got an online quote for 130 for a 10×10 and when we were going to sign up she wanted to charge us 171.00 per mo because it was the last unit and is was higher because of supply and demand. WTF oh and she said that it was the law that we had to have ins on the unit. I just saw a program on TV about that very topic. It’s an absolute lie. What a scam. Went to U-​haul up the street and he said that it wasn’t the first time he had heard that.

I write reviews about sushi cause i lurrrrrve it. I write reviews about bars cause I have fun at them. A review about self storage? Cause it’s just plain warranted!
There’s really not much you can say about self storage, but if you’ve ever had a bad experience (which I definitely HAVE) then you can appreciate a great experience. That’s what I found with the Public Storage in Newark. I was able to make my reservation online (which saved me money, I later found out — cause the in-​person rate was higher!). I’m able to pay my bill online, they’re open decent hours. Overall just a very convenient process. And the manager, Dee, is the sweetest woman you will ever encounter.
Only heads up I’d say is to bring your own lock, because they require you to put one on when you sign the lease and it’s prob better to buy a cheaper one than what they will sell you. Oh, and I had to knock down a star just cause it smells a little like grandpa in the indoor units… but I guess that’s to be expected in a storage facility.
OK, now get a move on! (See what I did there?)