Pacific Trailers

Dropped by at 4:25 pm to see if they had a few things I needed. I didn’t realize they closed at 4:30. The door as open so I walked in. First thing out of the owners mouth is, «this better be quick. We close in a minute.» I’m thinking to myself. «Great customer service?» I asked if they had a few lights for one of my trailers. As the owner walks me over to a few boxes of lights, he says they don’t pay me for over time. We go back and forth on a few things and I didn’t know weather to just leave or try to buy the lights I wanted. I decided to go with it and buy the lights. I’m trying to purchase everything and the card reader runs out of paper. The guy then slams a few doors trying to find a new roll of paper. He ends up getting it all together and we end the transaction. 4:37 pm.
I have 3 trailers and one of them needs a good overhaul. I will not bring my business here and recommend others don’t as well.

I’ve bought two Pacific Trailers, brand new. The first was a universal galvanized single-​axle trailer for a 1966 V-​Hull boat. I bought it through an authorized dealer in Petaluma, CA. It worked very well, was stored outside, placed in saltwater occasionally and never gave me any trouble.
The second trailer was a custom job for my 1999 Regal 1800. I started with their custom built tandem-​axle trailer and optioned it with a few goodies like my own paint color, (to match the truck) spare tire, ratcheting tie downs, etc. The trailer was built at their Chino, CA facility and delivered to Newark, CA where I picked it up. Cost was $ 5000. Almost immediately, I saw execution problems everywhere. The paint didn’t match my F-​150… not even close. I gave them the paint code for my truck, and I didn’t expect perfection but someone obviously mixed too much green in the gold paint base. I believe the trailer was shipped partially assembled. Someone started putting it together long before the paint had cured and damage was everywhere. They used ‘U’ bolts to secure the spare tire mount to the frame rail (unlike the under-​mounted spare shown in their advertising) and it tore up the fresh paint. Same problem with the winch post. And the fenders. Then the boat was placed on the trailer. There was literally ¼″ of clearance between the fenders and the hull of my boat. Without carpeted pads. This was obviously unacceptable, and the guy in charge down there suggests STACKING THE BUNKS to raise the boat over the fenders. He wants to cover up their obvious error by raising the center of gravity of my rig. No thanks, send it back to Chino. Three weeks later it returns with new, painted, wider axles. Every flaw I find is met with a plethora of excuses. Ridiculous ones too, like «We don’t usually do painted trailers.» Oh no? Then what did I buy from you? The guy laid the «We’re already losing so much money on this trailer» line on so thick and often I just couldn’t believe it. But I’m invested at this point and I need a new trailer. So I get my trailer home and begin to use it. It tows OK I guess. Not nearly enough tongue weight but my boat is short and the wheels are about as far back as they could put them. Fast forward three years. One of the diamond-​plate steps they have glued onto the tops of the fenders comes flying off on the highway to reveal the fender is destroyed from rust underneath. Never put this trailer into salt-​water. I’m thinking the glue they used reacted with the not-​yet-​cured paint. I call them up to ask about some warranty coverage. No way, one-​year warranty. How about a discount on a replacement fender? Nope, not gonna happen. That’s the final straw for me.
Conclusion: Someone is designing good-​quality trailers down in Chino. The staff are totally screwing up the execution. The customer-​business interaction is VERY POOR. This is noted on other review sites too. I’ll pay more somewhere else next time.

this the first time i have ordered from pacific trailers and my experience could not have been any better. Joe Oliver was super helpful and patient with me. sometimes knowledge people will have attitude and come off being short and moody. Joe helped me get the correct parts ordered for me. the prices were unbelievably cheaper then i expected (don’t tell them i expected the prices to be higher) free shipping too WOW! other people have given them low ratings and i find a low rating hard to believe, after my experience they are nothing but professional and knowledgeable. i am one happy pacific trailer owner knowing i have awesome support when i have trailer issues.

I went to Yes Welding a few days ago to have my boat trailer fixed. I was treated courteously, the job performed was excellent at a very fair price.
I’ll recommend this place to my friend for their welding needs.

If you want superior service this is the place… I have dealt with Pacific Trailers for years and felt it was WAY past time to post a review… I don’t think you can go wrong with these folks in Newark Ca.