Newark Wellness Center

Im a patient of the welness center for the last three years. All I could say its excellent. The doctors, nurses and the people in the front desk are doing the best they can to address your health problems. Everyone is very professional. I hope I keep going there forr many more years. They performed me some exams and they follow up in a responsable way. Everytime I told or I saw a doctor for a problem I was listening and they took care immediately

HORRIBLE!!!
I came in here when i first found out that I am pregnant and let me tell you! my experience was horrible with the Nurses and Medical assistant in the back. the front desk guy was nice and he was very helpful. I am not sure what his name is but I’m pretty sure he is the only guy there. My appointment was about 30 minutes before they close. when i sat down with the assistant who takes your info she went ahead and help me and she was very nice at first. A few minutes later she notice the time and it was 10 minutes before she needed to clock out. she kept on saying how late it was and that she needed to clock out. which I understood! i know that sometimes you lose track of time and if you have to clock out you become worried. anyway, She finally called someone from the back to take over which they did. they finally got me in and they sat me down in a room where they checked my Blood Pressure. The Assistant asked me some questions and then she receives a call on and somebody comes and gets her. Im waiting for about 10 minutes. she comes back and tells me «oh i forgot to check the pregnancy test results, ill be back.» she leaves for another 10 – 15 minutes. she comes back and tells me «I don’t think you are pregnant, look the test in negative» (I could clearly see a faint positive) i get scared and tell her that i took about 7 test at home and they were all positive and even showed her the pictures and she said «let me double check with the nurse practitioner» i could hear them talk and the nurse said «this is a clear positive» the MA comes back and tells me «you are! congrats»
Another MA comes in and tells her how they had just had a lady come in for a pregnancy test and it was positive and a few days later she started bleeding. The lady went into the ER and they told her she had never been pregnant. my MA immediately said. we don’t want that to happen again. I didn’t think much of it. the MA said «I need to go and get some pregnancy papers» she immediately started complaining how busy she was and that she needed to go home like now. she went to get the papers and took about 10 minutes. came back and said she had forgotten the labels they put in the files. she shouted for back up!!! she called another MA and asked her to do the labels for her because she needed to leave. at that point i was frustrated. had spent a looooog time just waiting and listening to everyone complain on how they wanted to go home. it made me feel like i was on their way and they needed to get rid of me ASAP. i also wanted to leave that place ASAP nut kept on waiting on them because they kept on wasting time chatting! she Finally came back and gave me the papers and asked me «do you have any questions?» i said «no» ill i wanted was to leave that place.
NEVER GOING BACK!!!

This was the only clinic in the Alameda health alliance that I could get an appointment for a physical at without a waiting list of over a month. I was able to get an appt. within the week. The staff here is very nice and helpful. I came early and was taken early. For a community health organization, I was pretty impressed. The only reason I have 4 stars is that some of the patient base was somewhat unsavory to be around. People loudly talking on their phones in the waiting room, etc.

Best wellness center, I have ever been too. Espically Dr. Jannapureddy she is one of the best Dr I have ever seen. The nurses are so helpful. The front desk is awesome in schduling appotiments. I would never ever have second thoughts about changing this center. Must visit.

Horrible. The front desk staff are all extremely friendly and humorous. One nurse in particular is the sweetest person i have ever met. Unfortunately, i can’t for the life of me remember her name. I have dealt with two doctors while there. Both left me aggravated. First, Dr. Ashifistu (spelling error?) suggested i get an IUD for medical problem she did not even test or examine me for. PCOS. She did not explain any side effects, any precautions to take, any reactions or just the basic process my body would go through post procedure. She’s was very sassy and snappy when i mentioned it to her and wasn’t shy about making me feel dumb. Another doctor i saw, i believe was Dr. Nair. I had to wait maybe 30 minutes in the waiting room, 45 minutes in the examine room, for her to come in and whisk through everything in 5 minutes. Because of a medical problem i was having, i was sent to have an ultrasound of my entire abdomen. when i returned a week later to discuss results, she had no idea why i was there! when i brought up the ultrasound she said she never received the pictures. She took all of 10 seconds to check her computer/​emails/​files and gave up. She said she’d call me. Few days and nothing. i called to see what was going on and was simply told the doctor will call me back. This went on for 6 WEEKS! me constantly calling to get somewhere! Finally i gave up. It has now been about 4 MONTHS! Still no word. Also, when calling for an appointment, the closest appointment will always be AT LEAST a week later. I have now switched facilities. Hopefully with better results.

I am afraid to be seen, but desperate at this point. Just making an appt has proven to be extremely problematic and laborious. The man answering the phone, Matt, is supremely difficult, uncooperative, rude, and sounds like he’s had too much medical marijuana to communicate with anyone. If you are answering phones and dealing with sick people 2 basic requirements should be met: the ability to clearly speak and enunciate the English language and 2) excellent customer service skills.

I wish we had the option to choose no stars. This place is horrible. You have to wait for weeks to get an appointment. Their agents at their call center are plain rude and unprofessional. I am not going to go here again.

The registration staff and nurse staff is friendly and they try their best. However, I have to rate this place 1 star. What’s the use of appointments if they consistently do not see you on time? We had a 10:45am appointment and Dr. comes at 12:15pm.

The staff is great, very friendly, helpful and courteous. Dr. Eapen and Dr. Malik are wonderful people and outstanding physicians as well. My family and I are very grateful to all of them.

This place is has very friendly staff and great providers but if you plan on having an appointment, you need to take off possibly half a day. The wait gets so ridiculous, it’s like you’re waiting for a delayed flight. It’s very convenient that it has so many services in one place. It is very difficult to book an appointment quickly unless you come in or you’re going to be on the phone for 30 minutes to an hour. Unfortunately it has so many problems with booking appointments and wait because it has the potential to be an excellent place and I’m sure the previous reviews would agree.

Brought my boyfriend here, he had an appointment, it’s like the DMV in here and not in a good way. He needed a physical and a paper signed for school, for fafsa. Never, ever, ever again, will we waste our time.

My mom moved from Philadelphia to Newark. When we got here, we’ve been wondering where we can get medication for low income family, and when she asked me to search through it, i found this unprofessional, money grubber organization. When we got there, we first welcomed by amateur nurse who came to us and asked what could she help with. We explained everything to her and we expected to get the medication which had previously my parents got from Philadelphia WITHOUT paying anything at all. Then they asked us for my parents insurance, only my dad has the insurance, she took the insurance card from my dad and use it. The amateur nurse checked my parents body weight and blood pressure. At first, it went well, but when we got the prescription and tried to use it at CVS, they charged us for the medication. We was like, are you serious? For about 8 years my parents had the medication at Philadelphia and they NEVER charge us for any medication, regardless that my dad has insurance. He has the insurance applied at this money grubber organization, but it didn’t work, CVS said the status of the insurance’s pending. That wasn’t the only problem we had, after a week we went to health center, the health center sent us a bill, stated about around $ 381 in total WITHOUT any explanation of what have been charged. Are you kidding me? What do you expect from us? Robbing us? We are a family with low income, they should have known about it, also if we knew that we have to pay for such unnecessary assistance from the employee of the health center, we wouldn’t stop by here. Never come to this place unless you want to spend every single of your penny to this fake un-​profit organization! Definitely would never go back!

This is the absolute worst clinic that I have ever been too. Staff is very unprofessional, unhelpful, and can’t even speak English for those of us who do speak English. When there is an urgent appointment necessary (not as urgent as emergency room, but still urgent) they will not fit you in, appointments are 4 months out even for urgent matters. There is a scheduler named Curtis who is very unhelpful and extremelty unprofessional, he tends to socializes with staff before attending to patients which puts wait times even longer to be seen in clinic, and does not seem to know what he is doing. The doctors themselves do not listen to patients and are very unsympathetic to those of us who are ill. The Physicians prescribe unessary medications and treatments instead of listening to patients needs. I also noticed there is favoritism within the same ethninticity and if you are the same race as the staff you will receive better treatment, this goes for doctors as well. I was referred by Highland ER for emergency room follow up care (Highland looks like a 5 star facility compared to Newark Health Center)! Ihave had 4 very bad experiences at this clinic with both doctors and staff and refuse to go back. I would really like to know if there is a government facility that I can file a complaint too. This clinic needs to be investigated and overhauled or shut down!
I suggest to those who feel the same about Newark Health Center and have Medi-​Cal go to Tri-​City in Fremont they are so much more professional and really listen to the patients needs and go above and beyond to help their patients!
Signed Concerned American

Took my brother here for a follow up appt with his doctor after being a patient in the hospital. It took him 1 month to get in and didn’t even see his doctor. he has to see someone else who doesn’t know anything about him or his seizures. we got there early 330 pm for a 4pm appt and still didn’t get seen until 430. we were sent to the pharmacy for his meds and the doctor didn’t even code them right. We had to run back to the office and they were closed. uggg had to go through lots the next 2 days to get meds

So I needed a simple TB test for class and since I live almost literally around the corner from this clinic/​house, I decided I’d make an appt to get one. I walk in and go to the front desk to make an appointment. Before I can even finish my sentence, the lady tells me I need to sit down behind the blue line (a piece of blue TAPE on the ground) and wait until she calls me up.
45 minutes of sitting down, looking like a damn fool later, I get up to ask again about making an appointment. As I begin to walk towards the desk, the lady shoots me a glare as if to say, «I DARE you to ask about making an appointment again». So instead, I walk out the door and call a different clinic.
I was never even seen here. Never even got the chance.

This place is terrible. When we first went to see Dr. Bolds at this center, we had to wait almost an hour after our scheduled appointment. Yet, when the doctor finally met with us, he cut off the whole appointment after just a few minutes, right in the middle of a sentence I was uttering! I told him I have more questions but he sharply asserted that was all the time he could spare, and we’d have to make a separate appointment to come back another time and finish talking to him. Unbelievable. NTM Unprofessional. When I left him a voice mail requesting a referral, I received no response at all.
We had a blood test at their onsite lab, which required results back to us in 24 hours. After twice that long, no call from the lab, so I called the clinic to follow-​up. Reception refused to connect me with the lab, insisting she would give a message and they would call me. They never did for a whole week… and I had to have the same test done somewhere else in the meantime to get the timely results that were needed.
Their pharmacist and financial advisor both also gave us this huge run-​around. Much of the time, if we called reception, they just don’t answer the phone during business hours. When there was paperwork the doctor needed to handle, someone would just stick it in the file and never process it. I don’t see how a so-​called health center could possibly suck any worse. IMHO, who ever is funding them should just stop because it’s a waste of taxpayer resources.
The clinic is associated with the Alameda County Hospital (aka Highland), but they seem so incredibly clueless compared to both the staff and the administration at Highland.
We had the option to get private care through a real doctor’s office instead. So we did just that.

This has got to be the worst health center in the bay. It’s located in a remote area and to my surprise the building is just a large creepy house. Doesn’t even deserve a star.
The treatment from this place is unbelievable. My uncle is recovering from brain surgery and his body became extremely weak. In fear that he might catch a flu or become sick, we went for a check up and flu vaccination. (This was around mid October).
The lady at the front desk gives my uncle an appointment on DECEMBER 29^th. What if his condition gets worse during that 2 month wait!!! They just told us to sit down and wait until someone cancels their appointment and that is what i’am doing now sitting in the waiting room. (1hour passed…)
The workers are extremely rude and literally played around with my mom who can’t speak english well when they have thick spanish accents themselves. They have his medical records and files and just kept asking us questions that they can answer themselves.
This wasn’t the first time. My mom came here for her prescription for medicine and they kept telling her to sit down and wait, treating her like a baby. She ended up waiting 2 hours for her prescription.
In simpler terms, this place is rude, prejudice, and unprofessional. Their answer to all your questions is: «Please sit down and wait.»
(Caution: avoid a woman named Maria. She is the adviser and the lady at the front desk will send you to her to make you frustrated and leave.)