New York & Company

I’m giving them 2 stars only because they have really nice clothes for work, however the restrictions on their coupons are insane. I went to the clearance section picked out a few items o liked tried them on and figured I’d take them since they were on red line marked down 70% off. I almost never pay full price for items here unless I really love the piece. So anyway I went to pay and asked her to ring up and check what the final prices on the items were, since they were on sale. She checked the prices and turned out they were only buy one get one half off bringing my total to $ 108 not including taxes! Mind you this was 1 shirt and 2 slacks, the cashier said they must have been miss racked that the price was correct but the sales rack they were on wasnt. Psh… I left the clothes there and said no thank you. Maybe I’ll be back when the stockers learn how to do their jobs correctly and rack appropriately!

I had such a worst experience here. Last week i returned 15 products and none of my returns got processed. When i called the store manager and asked them about return, they told me that it has been processed from their end to my paypal acount. I did not receive a refund for 10 days after which i had to call both Paypal and NYC company 3 times each after which they figured out that the sales associate did a mistake in processing my return… grrrr. Such inefficient employees work at this location. I will never ever go to this store again. Even if i do i will make sure 10 times that they do their job well.
Another time when i returned few dresses there, associate who works at this location forgot to provide me refund for one of the item but kept the product at the store. How crazy is that… I spent 1 week figuring out what went wrong with my bills that i am missing 300 bucks. This Store SUCKS!!!
PLEASE THINK TWICE BEFORE YOU GO AND PLEASE MAKE SURE THEY DO THE JOB WELL AS THEY SUCK BADLY!!1

Went to new park mall New York & Company store during my lunch to purchase some dresses. Arrived the doors were closed & locked-:(:(Sale clerk approach & said there system has been down since this morning will be back up later. After I walked over to Macy’s to check out there dresses but I wasn’t feeling on what was in stock: within the 30 minutes passing I called over to New York & Company and a female salesperson said there is still down then hold on wait/​as she talk to another employee well it up then she replied give us another 30 mins to re-​open. The way her conversation was going it did not feel she was tell the true. Before you decide to go & shop perhaps people should call so they wouldn’t have to be turned away!

I went to the store yesterday evening to buy some of the dresses and they didn’t have most of the dresses. When I asked the store keeper about the dresses he responded rudely and said this is all we carry if you need anything else order online (as if I didn’t know I could order online). Well I asked this lady at the store for a belt size in small she says there are so many belts in the store and I don’t know if there is a small size. I expect the store keepers to at least help me to find it and don’t expect a rude response.
They have moved the store to the 1^st level and it looks good but the customer service is terrible and will never enter the store if I see the same guy and lady. I may give it another try but If I have a same experience then this store is out of my list.

Hazel at the store was very helpful. She helped me pick up the right clothes for my close friends and my mom. Ask for Hazel. She’s awesome!

I normally don’t get greeted at the store but when an associate is nearby they are always courteous. I love your clothes and enjoy shopping in this store. It’s unfortunate that the other Unilocalers did not have a good experience but personally I enjoy the store.

I am a loyal New York and Company customer, I buy most of my shirt and work pants in your company. I have a charge account with you guys and through the years I am positive I have spent thousands of dollars. I am a walking advertising for your clothes and accessories. I am normally pretty happy with the service at the store, but I bought a blouse which I plan to wear for valentines day. I paid almost $ 50 for the shirt. As I am getting ready to go out I put my normal perfume and I noticed that the shirt was bleeding its colors. (This has never happened before with any of your clothes) So I brought the shirt back and spoke to your store manager «Andee». I explained to her what happen, as I never even got to wear the shirt. She started to look at the shirt and proceeded to tell me how I had to be careful with my perfume and that I had stained the shirt with my lipstick, and that the shirt had other stains on it. Lets begin with the fact that I don’t even wear lipstick. Let me go on with the fact that most women wear perfume and their clothes do not bleed through. And the fact that I never go to wear the shirt in the first place, how can you not take it back? I am baffled. I explained to her that I bough clothes all the time at the store, and she basically told me that she didn’t care. I was pretty shocked, so I walked away and then when I came back and asked her what her name was, she just rolled her eyes and proceeded to write her name on a piece of paper. Honestly I a seriously thinking if I should ever buy your clothes again, if this is the type of service that will be provided to me when there is a problem, I am extremely disappointed.

Horrible customer service! I only buy clothes from New York and company. Lost the receipt for my city bucks (too many stack together– staple fell off). I showed my account statement verifying my purchase on the New York and company credit card. The supervisors response was «we can’t do anything without a receipt»
What happened to good customer service and common sense?! I’ll be shopping at the limited and express from now on!

I hate malls and I hate shopping for a purpose. But I love shopping online and then returning in stores for free. I love New York and Company for some odd reason, the price and quality is there. They have really great deals if you catch them.
This store in NewPark Mall is convenient for me to get to for my returns. One thing about it was when I did my previous return the person at the store asked why I was returning. I said well wrong size. She’s like well if you shopped in person, you’d always get the right size. I’m like… right. I just shrugged and went on my merry way.
NewPark Mall was my old mall when I grew up. It’s pretty much old and run down now, but still is good for its purpose.

Here are the reasons why I give this place two stars:
Good:
1. Selection of clothing and styles
2. Certain outfits better than Express
3. High quality material used
4. Well-​organized
Bad:
1. CUSTOMER SERVICE.
See what a big difference it makes even though I listed more pros than cons. The con is bad enough for me to not want to shop at this particular location (atleast).
There was only one person working here that did not make me feel uncomfortable. The other two ladies (particularly one of them) looks like she is about to explode any minute out of anger. Meh. That’s a big disappointment. I thought it was geared only towards me because one time I came here on a week night to exchange a pair of clothing. However, I went there again today and she was giving the same horrendous attitude to another customer in line. Ridiculous.
BEWARE. I don’t know her name, and even if i did, I don’t intend to exploit an employee. Just making it clear that certain employees need to be swapped if this store at all wants returning customers.

I love shopping at the store but my online experience was not so favorable. 1^st of all I was not able to use my coupon code for a lot of the things online. 2^nd I received a confirmation for my ONLINE order and THAT’S IT! I received an email that said I would receive my order in 5 – 7 days. After 7 days past I went online to hunt for my order status. When I attempted to check my order status it said the item was ordered THAT’S IT! so, I had to call customer service and they advised me I had 1 item on backorder so that delayed my back whole order. The lady on the phone was nice and apologetic and informed me that she released the rest of the order to be shipped. I let her know that I was not happy that I had NO COMMUNICATION about the delay of my order or the fact that something was on back order. The NYC online experience was not as good as JCP, Macy’s or other online retail sites that send you lots of email concerning your order status.
I could not find anything on Unilocal for their online shopping so that is why I am writing the review on the site.
I like the store experience and hate the online experience. Needless to say I will not shop online at NYC again.

I got an online coupon for $ 50 off after spending $ 100 and I already had a gift card for $ 35 so i figured, I couldn’t lose on this one. Basically spend about $ 20 bucks out of pocket and get $ 100 worth in clothes. I visited this NYC store and it was just sad. Aside from the massive online coupons they sent out for Veterans day; they also had «cash rewards» sales… Their selection was very poor… they only had big sizes on all pants and their sale merchandise was in complete disarray. I managed to find a super cute raincoat and decided to try it out. I didn’t want to go into the fitting rooms and when I looked around for a mirror to try it out, i didn’t see any! No mirrors in a female clothing store!!! Are you SERIOUS? They have more mirrors at Payless Shoes than they do at NYC??? I could not believe it. I had to find a sales rep to ask her where the heck their mirrors where. She pointed at two very slim mirrors on both sides of the store towards the fitting rooms. I still needed to buy one more item because the raincoat was on sale and it didn’t add up to the $ 100 so I decided to look at their skinny pants. I saw some gray ones that were really nice and the smallest they had was a 2 but I needed a 0. I looked in the black ones and found one but they were also discounted at buy one and get one for 50% off so i figured why not get the second pair. When i asked a different sales rep if that’s all the sizes they had on the gray ones and she said yes, she looked me up and down and said, «But we should have your size» WTF does that mean! If I asked her if that’s all they had in sizes it is only fair to deduce that I DID NOT find the size I was looking for. I just shook my head, grabbed a sweater instead and proceeded to pay my stuff. People now a days are soooooo funny. Just can’t think outside the box.

The ladies that work here are great! Very friendly & helpful. I love the options of clothes they have and they fit great

I highly recommend not ordering anything from this store to be shipped to your house.
I had wanted a sweater in size small and it was unavailable in store, but it was available online. The clerk offered to order it for me and have it shipped for a nominal fee (under $ 3). I thought that sounded convenient and gave her all of my information.
When I received the confirmation email a few days later, I realized that the woman forgot to put in my apartment number. I called the customer service right away and was told that there was nothing they could do, since the item already shipped. She advised that I wait until the item was returned to them, call them back, and place a new order.
That was irritating.
I hadn’t heard anything in a couple of days and couldn’t access any shipping information online, so I called Customer Service again. This lady told me that I should have called UPS originally and that the first customer service clerk had advised me incorrectly. She told me to call USPS (apparently UPS transfers the package to USPS) and find out what happened. She was unapologetic for the series of errors and the amount of time I’ve wasted at work with this issue.
I called USPS and found out that the item is already being shipped back to the sender. So now I will have to call NY & Co Customer Service yet again. At this point, there is no guarantee the same sweater will even be available.
Had I known that the clerk at this store was a stupid moron who couldn’t enter an apartment number, I would have just ordered it online myself.
Save yourself the trouble and go shop somewhere else.
Edited to add: I just spent 30 mins on the phone with NY & Co Customer Service and found out that the sweater is sold out and that I can’t get it. I am so sad about this. It was such a unique color and it doesn’t sound like the sweater will come back in stock.

Customer service is horrible, when you call them they are so rude and never solve your problem. I can’t believe how bad experience I had with them.

Here are the reasons why I’m giving this place 3 stars:
1. The store is organized and stocked with merchandise
2. The styles are great
3. They have Petite and Tall sizes
4. The prices are affordable when it’s on clearance
5. The customer service isn’t all that great…
6. It’s hard to find help, when you need it…
7. The fittings rooms aren’t that clean (floor)…
Overall, I prefer to shop at Express than here…

Alrighty, I’ve got some good and bad with this place:
Good:
— I really like most of their styles, and they have a good range of them too
–The prices are affordable and they are always offering specials/​sales/​and promotions
–Their striped collared shirts are my fave… plus they have Tall size pants (and petite)…thank god!!!
Not so good:
— There’s usually no employees located anywhere else in the store other than at the cash register. If you have questions about merchandise or need a fitting room, take a number and get in line.
— While their prices are very affordable, as the saying goes… you get what you pay for. I don’t mean the apparel falls apart or anything, but a lot of the pants wrinkle pretty bad just from sitting down once, and the shirts are the same, even if you heavily starch them

***March 13, 2008 Update***
It pains me to do so… but I have to knock off a star. I don’t know what they’re doing with their fashions… but it’s got to stop!!! The last 3 to 4 times I’ve been there I have found NOTHING that I wanted to buy. NOTHING! Please… the last thing anybody wants at the beginning of Spring is a black dress… so why do you have 4 different ones?! Nobody is going to buy those!
…and why is everything else white?! Is white in fashion again? When was all that white stuff in fashion? I can’t remember.
***Original May 22, 2007 Review***
New York & Company is supposedly the same as my all time favorite Lerner New York… but the last time I was at a Lerner NY it was still different. Even though it’s my favorite store, I walked in there prepared to give it a low rating because it’s in ghetto mall and ghetto mall Gap is crap.
Well, I just couldn’t do it. Yeah, in true ghetto mall fashion it has a little less selection than a normal NY&C…but it’s really not bad. The salespeople were really nice and helpful and I managed to find myself 2 tops, a skirt, and some jewelry. Not bad for a Tuesday.
This place reignited my love for NY&C so much that I almost bought a Coach knockoff purse that said NY NY NY all over it just to advertise for them.
The corporation still hasn’t gotten over that annoying habit of asking for your phone number every time you shop there though. You’d think that class action lawsuit they lost would’ve done the trick… but apparently not. Just say no when they ask. It’s all good.
Did I mention I hate ghetto mall?