New Diamond Limo

It takes a lot to get me to write a bad review. I hired American On Time Limo doing business as New Diamond Limo to pick me up from JFK and bring me to my home in NJ. I booked weeks in advance and had a confirmation email. When we arrived at JFK no one was there to pick us up. I called their office and a man informed me they would be there in 20 mins. I waited 45 mins and still no pick up, so I called their office again and the same man told me the driver was parking at JFK and would be there shortly. I waited another 10 mints and called back and this time a woman answered and said she would find out what was going on. She called me back and said she was sorry but no one could pick us up. I was very confused. I asked her who was the man who told me a few minutes earlier that the car as parking at JFK??? She said that was the owner but he was no longer able to speak to me. SO AFTER LYING TO ME FOR 60 MINS, THEY LEFT US STRANDED AT JFK!!! We had to take a taxi home that cost $ 100 more.

I had these people pick me up at Newark Airport, they were 20 minutes late and told me it was my fault for not answering my phone when they called… which they hadn’t. When I got to my destination, they charged me more then they had quoted. I called 3 times after that to get a refund for the over charge and never recieved a call back… finally had my credit card company do it. The driver was nasty and impolite. He made his contemt for me being A WOMAN very clear, made me very uncomfortable and I would never use or recommend this company to anyone. Wish I didn’t have to give even one star to these clowns.

I rarely feel compelled to post about bad service, but this was so horrible I’m posting within 15 minutes of getting out of the taxi. 10 minutes late… quoted $ 49 by dispatch… told $ 65 by aforementioned late driver for «tax and tip». When I refused we «negotiated» down to $ 60, because really, I’m already 10 minutes late for my flight and don’t have time to debate. Use at your own risk! Horrible experience.

Just called them up, got stuck at a building behind the Prudential tower. They said they don’t do «pick up». I have no idea what that means.