Mosaic Tile Direct

Oh dear, I wanted to believe in them when they said that they were new owners committed to customer service and aware of their dreadful reputation!
I spoke to them at length and they were very pleasant and helpful. I made the giant leap of faith and ordered from them because they were the ONLY source I could find for the tile I had set my heart on.
Alas, their idea of free shipping is to cram $ 1200 worth of marble mosaic tile into 7 USPS flat rate shipping boxes (about $ 18 each to ship) with almost no packing and send them from New Jersey to California. How they got the post office to ACCEPT them I have no idea because I could not get them to DELIVER to my house as they said they were too heavy!
After a great deal of back and forth my local postie sneeked them on his van for me (always be nice to your local postman) but what a sad state they were in.
All the boxes showed signs of damage (I would estimate they weighed about 60 pounds each) and one was destroyed. Of the 95 slabs 22 had damage. I consider it a miracle that any arrived undamaged!
The company asked me to send pictures which I did. They sent me 7 replacements and then stopped answering my emails.
Their excuse was that ‘proper shipping’ would double the price. Well maybe, but I would have happily paid shipping (and did to another company whose shipment arrived perfectly) to avoid this mess and extra work.
SO. you make your choices and you take your chances. For me it was worth it because
a) I had grossly over-​ordered!
b) The tile looks wonderful! (a happy ending!!)

Just like other reviewers have said, stay away from this place — it’s a good example of «if the price is too good to be true…». They either are extremely unorganized in their online business, or fraudulent. One month after ordering and receiving nothing except for a confirmation email and a charge to my account, I started calling and emailing to find out where my stone was. No one ever answered the phone; no one ever emailed me until I opened a dispute. Even then, they said they would refund the money but have not yet. They even had the audacity to say they were going to deduct an «adjustment» fee because of some new policy they have.
Trouble.

Worst company I’ve ever dealt with
I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven’t seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.

Stay away form these guys. Bought a specific tile I wanted as they were ½ the price as everybody else and no charge for shipping, wow. They «sat» on the order for 10 days and realizing their pricing error on the item simply send me a cancellation/​refund Email. They should have either (1) admitted their mistake on pricing or (2) processed the order as posted in the first place — I would have been OK with either one. By the Way I have not received the refund either, and I’m still following-​up on the off chance (about one in 5 calls) that they actually answer their phone. So not too high on the honesty chart and not very available to customers when a problem does come up — not a good combination