Local Auto Glass

Bad experience. This is for the antioch shop. They were supposed to work Saturday the 2^nd of January and they called to reschedule 2 times. 2 different excuses. The reschedule for Sunday and again no show and when I called they had another excuse. If I could give a no star I would. Bad experience. I don’t suggest for anyone to use this company bad, bad experience.

Garbage customer service horrible prices. Rude employees poor quality work and low glass quality just don’t go here. I had a window replaced it was a nightmare I ended up going else where. Stay away unless you want to waste your money.

Had windshield replaced on honda element two years ago. Big piece of windshield trim came loose a few days ago while driving. Had to get off the freeway to deal with it. Upon closer examination of their work it is obvious the «technician» had no idea what he was doing. 4 out of 5 of the clips that hold the piece were broken. The «technician“s solution to the problem was to glue the molding piece down with caulking. Not so sweet.
The kicker to all this, which is the best part. I called them for warranty work. The guy on the phone said they were not in business 2 years ago. All the while I’m looking at a receipt with the phone number and address currently listed on this Unilocal page. Wow, lying liars!!! Run away from this place, inexperienced installers and no morals back at the office.

Local Auto Glass AKA Change Auto Glass among other names is possibly not licensed. they have improperly installed my windshield, and will not return calls and damaged the headliner. I have since taken the car to an installer recommended by Ford who indicated the windshield was not installed properly. WARNING RUN FROM THESE GUYS. They are cheap for a reason
There is no management to speak with, they do not return calls and miss appointments. The Concord address is a occupied by another business. The city of Concord cannot find a business license for Local Auto Glass or Change Auto Glass. The California Dept of Consumer Affairs Automotive Division does not have a listing for Local Auto Glass or Change Auto Glass in California. At least I cannot find a listing. I would recommend that you contact the local dealer of your car and get a recommendation for a repair shop if you do not go through your insurance company.

called about getting one headlight restored was told for the quick fix it would be 59.00 for the professional repair with clear coat that would last for years would be 80.00.i asked for a estimate and was told that he would email it to me never got the email, 4 days later still no email i called about it again was told by a different person that they don’t do that kind of repair and then tells me the person who would do it inst there (makes no sense) i then explain i just wanted the quote the guy tells me they don’t email estimate all of a sudden then gives me attitude not professional at all. In the end you lost my business and anyone i know!

I came here after a small crack in my windshield turned into a gigantic crack. When I went, they were offering $ 100 off windshield replacement. It took about half an hour, but the office has a television and free coffee and bottled water. It was very easy and painless. Also after I was finished, I was informed of the possibility of getting the window paid for by Cal Trans since the crack came from a rock on the freeway. The guys told me how to fill out the form and where to send it in, so that was awesome as well. They are nice, and easy to deal with, I didn’t feel scammed or anything afterward. Also my windshield came out perfect, I had no issues with it and had no problems. Would definitely recommend this place to others.

IF I COULD GIVE 0 STARS I WOULD
Poor communication. Horrible customer service. An arrogant attitude that tries to mask business ignorance. They gave a window of 12pm but arrived at 11:30 insisting on attention. I work from home and was on a conference call. That explanation was not sufficient. There arrogance insisted that I deal with them as opposed to my actual business. They are not upfront with the cost of the work and we ended up being charged more than anticipated. Michael who says he’s the owner (really not confident of that — but if so all I can say is «Wow!») said that he would email a receipt of the cc charge when «he got around to it»
They are not customer focused.
SHADY SHADY SHADY — YOU HAVE BEEN WARNED

I was so disappointed with my window being broken by some asshole in San Francisco. He struck the window of the first luxurious car he saw which happened to be my BRAND NEW 2014 AUDI S4. I called Najeeb the same day and wanted to know if he could fix the problem with my car ASAP as I couldn’t stand to look and drive my first love with any blemishes on it:(. He went above and beyond to make sure my window got repaired quickly and used genuine OEM equipment.
In the 1 ½ hour I waited they even offer me some afghan delicacies but it politely declined. Najeeb even referred me to a reputable rim repair shop after seeing the unattractive curb rash on my rear left wheel. All in all, the work to my car was done in a timely fashion and exceeded my expectations. Thank you Najeeb!!!

My pizza delivery unit got vandalized. Our car’s passenger side window got broken in to. I found these guys somehow on Google when I searched for «auto Glass Car Windows», and I clicked on
site. Price was moderate and Tony was great in his his fast professional auto glass car windows service. The glass tech came out to my pizza shop in Livermore Big Apple Pizza, gave him a slice of Pizza after job was done in detail oriented manner. Without even asking all the mess was cleaned. Very happy with #
service.

Had my driverside window vandelized recently, yes I believe in Karma for #$#^^ that messed with my car OVER parking on a public street!!! But anyways, called several places for quotes, and by far was the best price for the glass and labor! a 75% discount over what I was quoted by several others. They came within the time frame quoted on the same day and vacuumed MOST of my glass and was very speedy with their service!

Would not recommend. Poor communication on time of arrival for replacing my windshield and no customer service. It’s not the problem of the technician but individual who was scheduling and communicating. I would not call these guys if I need a mobile windshield replacement because they didn’t make me feel like I’m respected and treated well as a customer.
Should just have searched directly for a technician instead of a referral.

I recently had my car vandalized in fremont and local auto glass in Newark took care of me thru my insurance with no out of pocket expense. They came to me within 2 hours and fixed my BMW 525i door glass. Thanks Toni will definitely refer friends and family for their windshield repairs.

Had my car broken into in San Francisco visiting from VA. Called a few auto glass shops. Got a great deal and timely service by Local Auto Glass at my friends place in Fremont California. Tony was really helpful and sent a professional auto glass tech to my friends house. I can’t speak enough of their customer experience. Definitely recommend their car glass service. No extra charges for mobile auto glass service.

The only reason I am giving them 1 stars is because they offered me the cheapest rate compared to other auto glass shop in town, but not at all happy with their work.
So Thursday my girlfriend’s driver side door window and the left side passenger window got shattered. As soon as she tells me this I start calling around on my way to her to get a quote. Happened to call this place twice because they were listed on two different websites under 2 different phone numbers. Talked to MOH (I am guessing short for Mohammad) after getting disconnected he called me back and gave me a quote that was the cheapest, so I made an appointment to go in the next day.
Friday I take her car in to get it fixed, spend about 1hr 45min (I was expecting around 2 hours in total) after coming home we realize the driver size window is making a clicking sound every time you roll the window up and leaving streak marks, the window seal for the rear door window was not put on right as well. I called MOH the next day to address this issues he set me up for an appointment for Monday to check it out.
Monday I take the car in again. After addressing the issues to OMAR (the worker) tells me that this is nothing to do with the window he installed and I need to put some grease in the «regulator» and my door has an after market regulator and that’s why there is a clicking sound.(The car has never been through any major damage prior to this and there has not been any major repairs on this car, so there is no way there is an after market part inside the door, and he ripped open the factory installed plastic the doors had in front of me when he started fixing the window). We never had this clicking sound before and the previous window did not have any issue of streaks on it. After arguing with the worker for about 30 Min’s I decided to talk to MOH that his worker is not skilled or has no idea how to fix something he did wrong he comes out and ask him to take out the whole window and check. Till now the worker is still arguing that I need to put grease in there and I told him how did it work before this replacement without any grease, and you want me to go home take apart the door go out buy grease and apply it and then put the whole thing back together, why don’t you apply it and solve this issue (I don’t think I should be asking him to do this as this should had been his first reaction if that’s the only solution). Turns out they don’t have grease in the shop he goes out to the FEDEX repair guy across from him and asked him for grease. (That’s how professional they are).
The window is still making the noise and leaving streaks at this point I got so frustrated that I just left. I am never going back to this place and will not suggest you to go either. Pay couple dollars more and get professional and reliable job from somewhere else.

When they agreed to uninstall the glass and give me a refund, I decided not to write a review, as a reward for not making me take them to small claims court to get the refund. When they uninstalled the glass, then I had to call back the day after the uninstall because the manager never returned my call about a refund, I decided to write a 2-​star review. When I had to call back again that day because they hadn’t run the refund (even though they said I’d get the fax in 5 minutes), that was when I decided to go all-​out and make it a 1-​star review. In other words, my 1-​star review is not casually-​given, nor is it leverage (since I did finally get the refund). It is really a warning against going with this company to get your glass installed. Full story follows.
This story started when my SUV’s rear window was shattered. Err, my wife’s SUV. Under my watch. So, I looked up a couple of places with good Unilocal reviews, and gave them a call. Local Auto Glass was the one that called back, so we went with them. They were able to show up the next day and do the install, which I was pretty stoked about. The installer’s name was Tony (I’ll call him W Tony [for worker], since there’s another Tony in the story). Right away my wife noticed that the side edges of the glass weren’t quite flush with the door frame, and asked about it. We said if there was damage to the frame, we’d rather go get that fixed as well, and not install the window on a bad door. He said no, this was how it was supposed to be, this was how it was from the factory, but he could make it look better with some lining. Err, ok, you’re the expert. He also forgot to put back the rubber cover for the door close button, and when I asked about it he told me I should just superglue it (it didn’t need superglue before, and had ridges on the edges to stay put when installed properly). And later on my wife noticed something else wrong: the glass distorted the light passing through, really similar to looking at the world through the heat distortion you see coming off the road on a hot day… but all the time, through the entire window. We also compared the window installation to a new car, and no, the gap definitely wasn’t there from the factory.
At this point I called, and told them the above. They said the gap was probably caused by body damage. I said I told him not to install it if it wouldn’t fit right, but W Tony said this was how it was supposed to look. They said it was the right glass, shouldn’t have any problems. I said, «But it does». Ok, so the next day they sent out another Tony, supposedly a manager (I’ll call him M Tony). M Tony took a look, said the installation looked off, the distortion was a problem, they’d get some new glass and switch it out. Great! «But could you send a different installer? I’m uncomfortable with the first guy because of the gap thing.» «I’ll see what I can do. I should be able to get the glass either tomorrow or next day.»
Next day I call (because they didn’t), nothing. The day after I call (since they said they’d definitely have it at this point). «We’ll get it delivered today, but I can’t schedule with you until we actually have it.» So I call again late that evening because they still haven’t called me back. «Oh yeah we have it, he’ll come out tomorrow between noon and 2pm.» So, I work from home that day (lucky I can do this, but it expends some relational capital), so I can field the tech. Around 2pm I call, «Where is he?» They tell me W Tony (dang it) has to pick his kids up from school, but will come soon, and that they got a different brand of glass, and checked it all out in the warehouse before sending it. I call again at 4:30, «It’s going to be dark soon. Just forget it, and we’ll arrange a return/​refund.» He shows up 5 minutes later, «I can have it done before dark.» But he makes sure we check out the glass before he starts working. It has the same problem (albeit not quite as bad), and is from the same brand. I tell W Tony they said it’d be a different brand. «Oh, nope, it’s the same brand. You should get the actual dealership glass. It’ll cost more.» «Ok.» «I’ll tell Tony. He’s the owner. He’ll call you.». «Ok.»
We go on vacation for 1.5 weeks at this point (over Christmas), so it mostly doesn’t kill me that M Tony never calls, but we get back home on a Wednesday, and I call and leave a message on Thursday. Nothing. On Friday, I leave another message, and send an email through their website form. Nothing. On Monday, I call and say, «Ok, I just want a refund at this point.» Now M Tony calls me back, and says they only didn’t call because of some miscommunication, and that they aren’t using W Tony anymore. I say I really still just want a refund, and I’m going to just pay more to have the dealership do it. Ok. They’ll uninstall it the next day, at 10am.
The next day, guess who shows up at noon to do the uninstall? W Tony. Yep. And now we’re back to the first paragraph, so I won’t bore you by repeating it.

From my boyfriend:
5 stars,
The front right window of my Integra was broken into. I called Local Auto Glass the next morning. Matt (I think his name was) picked up the phone, gave me a quote of $ 125, and penciled me in for an appointment that same day.
I went to the location a few hours later. It is really hidden, and you need to drive to the back of the lot. Everyone there was super friendly. I was told that the window would be replaced in about an hour, so I opted to wait in their waiting room. The room was nothing special, but featured a portable heater. Also, Matt (again, I think that was his name) provided me a cup of cappuccino while I waited. My car was done in about one hour, 15 minutes. To their defense, it started raining outside where their tech was doing the work, and they had to move my car inside at some point to finish.
All in all, I couldn’t be happier with the service I got from Local Auto. As anyone knows that has had their car windows busted into, it’s a frustrating, angry, and stressful time. These guys made the repair really easy for me. I really want to commend them on being nice the whole time. A month and half later, I haven’t had any problems yet with the window, though since the weather has been cold, I really haven’t had to roll down that window all that much.

These guys def deserve these 5 stars! They took care of busted passenger window after a break in while I was at work, the price was unbelievably low and amazing, they cleaned all the glass inside the car and took real good care of my car while they worked on it! The price was the lowest out of every place I’ve tried and trust me I called all around for quotes for this window. I’m very pleased with their work and they were extremely nice too!
Def coming back for window tints next time! Thanks guys!!!

Got a good deal here on a windshield for my M3, took under an hour. Also they will price match which is a big plus.

I live up in Wine Country near Santa Rosa and broke 2 windows on my car on a Saturday morning. I called everyone in my area and no one had the glass till Monday or they were too expensive. I tried Tony @ Local Auto Glass and not only did he have the glass in stock, he offered me a great price and same-​day service!
Tony and his crew were fast, professional and did a great job at a great price. I hope Inever break a window on my car again… but if I do — I’ll be calling the folks @ Local Auto Glass. I would reccomend these guys with 5 stars!!!

These guys were great. Best prices around and they get the job done fast and they come to you!
Very happy with my experiences with them.