Jake’s Wayback Burgers

Jake’s has decent burgers but something about them are always off. The burgers are made fresh and they’re always juicy but for some reason after being smothered with all kinds of condiments they still always manage to be bland. I’m not sure if the meat itself isn’t seasoned but it’s the signature taste no matter which jake’s you go to. That being said it’s still one of the best choices for fast food (second only to five guys) and the milkshakes are delicious! Lastly they always have different burger and shakes of the month and they’re usually worth a try.

I wish I could give this negative stars. I’m from out of the area on business and saw they delivered.
A. Asked for two things on my burger. They put everything else I didn’t ask for on there «standards on the burger» what’s the point of writing additional instructions if they pay no attention to them.
B. If you ask for cheese on a burger shouldn’t it be melted? Literally the burger must not have been Hott when they threw the slice on the patty… It was ¹⁄₃ melted which made it hard and gross
C. I ordered chili. And they did not provide me with a spoon?
Just small things that take NO EXTRA time at all. Pure laziness that if they changed could make this place a million times better.
All in all, Don’t waste your money.

Don’t order food for take out or visit this restaurant. Our order was wrong. When I called for a refund for the food we didn’t get, they accused us of lying. Yep, ’cause my husband would eat the chicken tenders on the way home instead of giving them to our daughter. People working there are immature and unprofessional and don’t deserve your business. And the food isn’t good enough to transcend that. Trust me. If I could give them no stars, I would.

Super friendly service, great food, and very clean!

The familiar burger franchise is just what you should expect: better than the standard fast food chains but not as good as some of the better, more gourmet burgers you can get at a decent sit-​down restaurant. The burger quality is good, but the options are limited for toppings for a place that mainly deals in burgers. I have never been disappointed with the quality of the food, but the service is not consistent (it’s a college town after all).
If you’re looking for a burger and don’t feel like taking the time to sit down a spell, this is the better choice compared to many of the other chains.

Super friendly service! And the burgers are tasty. Better than McD, but a little underwhelming.

So we like Jake’s burgers. They’re not drop-​dead amazing, but they’re way better than any of the typical fast food type options, and their milkshakes are the old-​fashioned kind where you can just feel the belt notches expand as the straw starts slurping at the bottom of the cup. At this stage of life, such indulgences must be measured, but that one is usually worth it.
I think THIS Jake’s will end up being a four-​star establishment, but as best I can tell, they’re not quite there yet. The staff was friendly, but less than efficient. (Does it really take THAT long to make a cheeseburger?) and even though we REQUESTED eat in, and our tag stapled TO OUR TAKE-​OUT bag said eat-​in, they bagged up our order to go. All the pieces are there, but they haven’t quite assembled the puzzle yet.
All the same — delighted to have a Jake’s Burger place in walkable distance to the university. Definitely better than the little shack out on Ogletown Road.