Hilton Newark Penn Station

Nothing spectacular at this location. Came here after midnight, front desk was a joke. Waited, and waited, and waited… until I decided to go to another hotel instead. Basically drove business away.
Front desk is a complete joke they need serious training on what it takes to work in a hotel. Incompetent, rude, incompetent and incompetent. I expect better from a Hilton but I will NOT be going back to this hotel. It’s a shame because I like the location… close to everything.

Stayed here for one night and thought the customer services was on point. While my mom did have issues trying to request a shuttle to pick us up from the airport as some of the other reviewers when I called I got straight thru. Upon checking in the lady at the front desk even recognized my voice from requesting the shuttle. Everyone, from the shuttle driver to the front desk and staff at the restaurant, has being friendly and welcoming. The hotel is a little dated, but the customer service is 5 stars.

The ONLY thing that is great about this place is the location (Penn station is across the street and you’re in Manhattan in no time) and the friendly customer service. Not great enough to put this place above a 1 star rating, though. The whole place stinks, the rooms are small and dated, and I couldn’t wait until my 2-​night stay was over. Just, ew.

I stayed here over the holiday weekend because of the Hilton name and the proximity to both the prudential center and train station. Whoever answered the phones when calling for a shuttle was terrible and I kept getting transferred to the automated line until I had to cut them off before they did it again. Check in was a hassle (on my banks part not theirs) but they helped me as much as they could, our room was ready at 9 in the morning and they let me check in early free of charge! They also had free wifi for the weekend due to some sort of issue they were having. The room was pretty clean, sheets made, clean bathroom, but the cups they provide were gross so I didn’t use them. Apparently the area shuts down on the weekends which is crazy because that’s prime time! The only option for coffee was mcds… so needless to say I wasn’t happy with that. Room service comes super late in the evening and it is very noisy so bring some earplugs. Other than that, it does an ok job of living up to the Hilton name. It’s the best they can do given the area I suppose. I would more than likely stay here again if I needed to.

Nice location but front desk staff needs much more training on customer service skills. Had experience with both a male and a female employee at the front desk and both had the same poor attitude. Therefore, management must be held responsible.
Because of this poor customer service, I will not stay at this Hilton again and I am a long time Hilton Honors gold member.
Upper management, please take a serous look at your management at this location and make some changes.

Horrible front desk staff — not welcoming or willing to help. Hint: When you work in hospitality, a smile goes a long way.

Great customer service from very friendly wonderful staff. This hotel has all the amenities and the restaurant has really good food and cocktails at reasonable prices. Rooms are nice, beds are comfy. Concierge service on the 9^th floor was worth the additional cost. Nice breakfast and appetizers during the evening. Ferry and Market Streets around the corner has a cool Portuguese community with restaurants, bars and little shops. Penn Station is right there for travel into NYC. Will def stay here again!

There were several things I had issues with. One was no one at the front desk will answer the phone. The second was they had this card in the bathroom that said they only change the sheets and towels every 3 days unless you want them too. I thought wow that’s Awesome! That’s really the way all hotel should be going. But they definitely changed the towels everyday even though we hung them up. Not sure about the sheets. Also when they came In to clean the room they opened the blinds and knocked the AC down to 65. Not exactly «green».
If you’re not into the whole trying to be a good steward to the environment. The hotel was fine. Beds were comfortable. Rooms were clean. Bonus was the train and starbucks.

Starbucks Gateway,
I have been visiting this Starbucks since the Grand Opening. I see the continuous turnover rate in staffing. However, my experience with Brittany Bestafka was quite pleasant. She created a culture for this location, which made me feel like a welcomed Guest. Her absence is sorely noticed. However, oh what I know for sure. Paul E, has been a champion for the past several years. He anticipates my arrival, and have my usual, delicious White Mocha preprared; I call that providing legendary service. He’s always pleasant, warm, and encouraging, and should be rewarded for his amazing soft skills. Here’s my reward. Go Paul! I’ve only encountered Carlye on (2) occasions, but she is a Pure-​D-​Delight. Keep up the good work Carlye
The Best-​est Guest

Ummm, I’m torn. I just checked in as Diamond. My profile clearly states high floor, away from elevator and vending. I admit I did ask about a suite upgrade because I have found lately if I don’t ask for it at Hilton, I don’t get it. The desk clerk said she had one but it’s on a «lower floor». What she didn’t state is that it is floor 3, no view other than the ai conditioning units, roof vents, etc and right next to the exit and on the same floor as the maintenance or housekeeping office or something. What I do know is that it is staffed 24 hours.
You would think the desk clerk would have said yes there is a suite but on the lowest room floor, with a fucked view and hotel staff clock in on the floor. I agree that the Hilton name used to mean something but after this year they don’t need to worry about me. I have had Diamond status for at least 5 years but I’m taking my business travel to Marriott. I have not been happy with my last few stays at Hilton properties and unlike every other business in America, they do not send a post service survey. That’s pretty damn cocksure if you ask me for half-​assed service. There worse part about it is this isn’t even the worse experience I’ve had this year it just happens to be the breaking point for me.

Very convenient to the Prudential Center, pretty comfortable bed. Only major thing wrong was the doors do nothing to block sound you hear every sound in the hallway and we felt the hallway could hear any sound from our room. Would probably stay here again though if we go back to the Prudential Center.

This hotel is extremely noisy. Street noise is very bad and I’m on the executive level (9^th floor)
Have to get up very early this morning so tried to sleep early. Woke to sirens and road noise throughout the night. Then, guests came in from an event and were extremely loud at 2am. Called front desk and finally got through on 3^rd attempt. They said they would send someone up. It did nothing to help. When guests finally settled down after an hour of sporadic noise in the halls, security then started making their rounds with the volume on their walkie-​talkies at full volume. Very fun to be woken by those three more times the following hour. It’s now 4:30 and my wake up call is in 15. The noise in this hotel has kept me awake since 2… If you want sleep, don’t stay here!

Bathrooms are tiny. Beds smell like mold and are completely full of static. Finding other people’s hairs on my pillows. They also lock all doors into the hotel at night so good luck with that. Maybe you like that but when I book my room at $ 200 a night in a Hilton in newark so I can work late and you lock your doors on me? Hmm. Apparently you have to stand outside the locked hotel in a train station with wandering homeless people, find their number on your phone, and «call the front desk and ASK to be let in». Really? Let us swipe in with our room keys? Is this the best system you have? Or could you have warned people when they check in that you’re gonna lock your doors at night?
Also the room keys deactivate constantly. No idea why.

NO FOXNEWS
I stay in Hilton properties quite a bit. I’d read the reviews here on Unilocal and considered the nearby Hampton or others.
I’m glad I chose here. Convenient, clean, courteous and kinda cool. The executive lounge is on the 9 th floor. Fresh veggies and cheese and other foods to munch on. Wine and beer. Hot coffee.
Very convenient with a friendly and helpful staff. The reviews here range from awful to great. But the Hilton Penn Station is actually somewhere in the between. Above average for sure.
There is wireless internet access btw, and it is free for Hilton Honors members.
There is a Starbucks just outside of the lobby.

All I can say is ewww. Place smells like cheap carpet deodorizer. Found hairs on our comforters that didnt belong to us — yuck. Threw the comforter on the floor. Carpet has stains by the door, dont want to touch anything in this room. The only thing this place has going for it is it’s proximity to penn station and the walk tube so you dont have to walk outside to get to the hotel. Best bargain ever being
.go from newark to WTC roundtrip for 5.50. Also, Annie at the front desk was extra helpful with my questions
Other than that — yuck, yuck, yuck

Can’t really beat the convenience of being attached to Penn Station. Makes for a great alternative hotel to staying in the city when you’re only flying in for a night. Much cheaper than downtown with easy access to the trains really makes it a great value. Front desk was courteous and the bed was comfortable. Not a place to stay for multiple nights unless you just want the bed, but plenty of eating options around if you do.

I wanna give this hotel 4 star but upon checking out and getting a ride back to the airport I had to wait the full hour for the shuttle to take my whole family with 3 children to the airport and they can’t even bend the rules and accommodate us though we’re only few minutes late from the top of the hour and yet I notice that both vehicles are just sitting in the lot so that tells me that their shuttle did not leave the parking lot at all previously so no way that we even miss the ride before us. Bad service. To those of you who are relying on hilton shuttle beware. Badddddddddd.

Okay, they get one more star now that I’ve stayed here a couple of nights. While some of the people at the front desk are brusque, others truly do want to help. I just had a technical travel problem, and someone named Fre at the front desk was totally responsive and helpful and awesome.
I don’t know if I’ll ever come to Newark again and need to stay here instead of in the city, but if so, this really isn’t a bad place to stay. And my friend who stayed at the Robert Treat Hotel nearby told me that the Hilton is ten times nicer.

Stayed here for a weekend overnight getaway it was fabulous my meals were free (continental breakfast and free appetizer and beverage) the room was clean and beautiful the staff was friendly and informative… Even used the gym which is just what I needed.
Hated that I had to pay $ 21 for hotel parking but it is what it is.
Hated the lint filled towels, after showering I had lint all over my body from those towels.
Other than that I will still give the hotel five stars I surely will stay again.

The really nice teenage boy in the elevator I met right after checking in late at night that offered a restaurant suggestion for Iberia: high point one. That dinner was delicious. See companion review for Iberia. The best thing the hotel has going for it is that it is in walking distance of the restaurant Iberia.
Candy display in lobby: high point two. And that is all.
Small room.
Door to bathroom opens in so there is literally not enough room on the toilet or in the shower, you need to completely shut the door which is just ridiculously ridiculous, it is a «cow sucking» failure of design as Jayne Cobb might say.
No free mouthwash.
Dirty bed when I checked in. See photo.
Dirty towel with red/​blood stain when I checked in. See photo.
$ 13 for internet. Whoa.
It’s in Newark, double whoa.