Hertz Rent A Car

Not just this but any location hertz rental tries to rip you off. It happened to me not once by thrice in past year. Every time I was surprised after I looked at my credit card charge, they charge you saying the fuel was below 1 mark even though it is full, the toll tickets you haven’t been to and in any other was possible. Try enterprise or other rentals which are much better.

Bad customer service! The gas wasn’t even filled up when I got the car! They charged me $ 61.00 for a cleansing fee when I returned it to Honda is how I received it! They do all rental cars for Honda. I only authorized $ 11.00 a day for insurance. 2 day rental to work and back. I did not authorize charges to my card. I have pictures of before and after as I know it’s a good thing to have when working with scammers. Use a different rental place if you can these people are scammers. The agent have me the keys and I went to the car with no initial inspection I figured they didn’t care since it was through Honda.

We went here after a horrible customer service experience at another competitor, and went to this location. The customer service was quick, prompt, and do a credit check if you were to pay debit card. They ask you the following things:
How long you are going to rent the car?
What type of car you are looking for?
Any type of insurance that you need?
They even provide the cost to you, so you know what you are paying.
Josh, the young guy was accomodating, helpful and was prompt about it. Cool guy.
First, he offered a Nissan Versa but thought the carpet is shedding. So my companion said my brother has allergies. So he offered the Nissan Hatchback that was located at their main office near a car dealership. We said, OK – he giving us a better choice then. So he gave us ride, so we can pick up the car we were supposed to rent. On his way, he picked up the car keys and brought some Double Tree cookies. He gave us a piece and they were warm.
Great customer service from him and the boss who were just finishing up their business. ⁵⁄₅.
We can understand that they were running out of cars to rent because it was near the Thanksgiving weekend.
If we wanted to rent a car– will probably go to this place instead.
Mondays and Fridays 9am to 6pm. Saturdays 9am to 12 noon. Sundays: closed.

I found them to be very helpful and accommodating to my needs for renting a car. I was anxious about some of the contracts and they thoroughly went through each and every clause making sure that I was comfortable with whatever rental plan I chose.

Was happy with everything but the price.
I made a reservation a few days ago over the phone, obviously someone from the corporate office. The woman was so nice and personable. I showed up at the location to pick up my car earlier today, not knowing what it was. I walk into the Double Tree where the hertz is located, it was hard to find kinda, the sign is small. The girls who were working there were young an fun. One of them opened the front door for me, that was a nice little touch. I had to wait a little bit while the girl working he front desk was answering phone calls. She probably got 4 or 5 during then 15 minutes I was there, I feel like that’s a lot, but I don’t know. Hertz has an underage fee of $ 35 dollars a day. That is a RIDICULOUS number. The lady on the phone gave me a discount on the rate per day, so my total wasn’t as high as it should have been normally. Being nice to service people, even when you don’t want to be, always allots you better service.
I was in and out in 20 minutes, and was offered all of the additions. Some I got, some I didn’t. The only reason I won’t give it 5 stars is because of the phone calls interrupting, and the stupid stupid $ 35 per day fee.

Artika and Ali were AWESOME! Hands down, the easiest car rental establishment to make arrangements with. It was stress-​free for me — they gave me a clean, reliable car to use for a few weeks and the price was much much cheaper compared to Enterprise and Avis. Artika was very personable (which some boring, bitter, crusty people misconstrue as abhorrent) and she delivered! She wears her heart on her sleeve, she’s funny, and she’s helpful! When I returned the vehicle, Ali closed the contract and gave me a ride home. These guys are dependable, and the experience was great! I highly recommend Hertz Rent-​A-​Car in Newark (inside the Doubletree hotel — formerly Hilton)

QUICK and EASY, Fast service, friendly staff.

Horrible customer service, both in person and over the phone. My experience mostly involves the Indian girl at the front desk. She looks like she hates her job and was very rude. Cuts me off while I am talking to her to answer the phone, on top of that, she doesn’t even have proper phone etiquette. Additionally she had little to no knowledge of Hertz services. Why work here? How were you even hired? Must have been referred by other the employees who also offer terrible customer services. Had to cancel my reservation based on my experience here. Was very unhappy and just didn’t trust them.
Avoid this place. I recommend going elsewhere.

Bad customer service. Indian girl at desk more focused on flirting with previous customer. Not paying accurate attention. Employees are representatives of the company.
Rental policies are ambiguous from office to office… no walk around done with the clerk and customer, to check previous damage on car.
and the car rentalsmelled of fish .I was in a hurry and couldn’t switch out the car so I bought a room freshener jar .
I would never go to this company again .got stuck using this company because of car repair work… I will always use enterprise auto rental

Poor and shady customer service,
I would advice u not to rent a car here,
U will get a better deal else where,
All they want is to charge u more n take ur
Money. This place is a rip off
Am a unhappy customer

Great Service. Shout out to Ibrahim Soubra and the other rep that works days.
Thanks Guys!

I was referred by honda to get a rental car today and the guy named Abraham is so rude and gave me attitude because I don’t want to take the insurance that he’s offering me and gave me a very rude tone on his voice telling me that I will be fully responsible if something happen to the car. I feel very disrespected and the way he gave me the car is by pointing it out from inside the hotel to the parking lot. I always get a rental car at enterprise and they walk you to the car and inspect the car with you so you can bring back the car with the same condition. I left and get something to eat and I saw a yellow paper on the wind shield and it’s a violation ticket outside the windshield and there’s garbage inside of the car which I thought I can just forget about it. I end up returning the car and I saw the one who picked me up and he’s very nice and ask me what’s wrong. I explained it to him an he apologized and offer a new car and I told him only If I don’t have to deal with the rude guy Abraham. Unfortunatley he’s new and surprisingly have a great customer service. I tried to call honda to let them know that i’m returning the car and Abraham told me if I want to exchange the car and I said no and I ask if he needs anything from me and he goes no I don’t and left. As a customer will you seriously trust that guy?! I ask the the nice guy Mario if he can dropped me off at the dealership for my family to pick me up and he interrupted our conversation saying «he’s out the clock» it’s just getting better and better! Too bad that the place is very convenient for the tourist because it’s inside the hotel but getting that kind of service it’s not worth it all.

This is the second time we’ve rented a car at this location and both times we have received a car this not very clean.
I am trying to not be picky because this is a loaner car from our insurance company, but I will go elsewhere next time.
They get an extra star for good customer service.

I had my car serviced at the mazda dealership next door & since they didn’t have a loaner car at the time, they suggested renting one from this place for a day.
I was told that I would get the «dealership price» which I guest is suppose to mean a discount? NOT!
The Hertz employee told me that I can return the rental car, the next day at Mazda and they’ll pick it up no problem. Actually, it was a BIG problem. I looked at my credit card statement a few weeks later and they charged me $ 402!
Turns out they never picked up the rental and charged me a WHOLE WEEK instead of 1 day. How is that acceptable exactly? They charged me the extra money because THEY failed to pick up their rental from the dealership, how is that my issue?
This would have gone unnoticed, had I not seen my account. And Hertz would have came up on that extra $$$
Save yourself the headache and inconvenience and go elsewhere because this place is a joke!

Got picked up from a body shop. Really great customer service and was really prompt on timing. This branch is very professional and is highly recommended to others. You can’t go wrong with choosing this Hertz branch!

very unhappy with the rental car from here, I picked up a rental here early morning and the vehicle is full of dog hair all over the car seats, and I got the vehicle with an empty tank of gas. but you guys get 1 extra star for being super fast with all the paper work.

Julia is great! Very good rates especially for month-​long rentals. They even offer shuttle service if you need it. I will definitely be back when I need to rent a car again.

Been renting with HertZ for awhile. Upgrade free offer is a lie. Hertz never has an available upgrade. Tried it 3 times. Counter personnel are friendly but in a hurry to leave. Didn’t explain much and wouldn’t really acknowledge or resolve the very strong cigarette odor my rental vehicle had. Upon return i asked for a shuttle ride but told to wait 20 mins. They may be short handed but this just shows me poor planning. Called a friend instead. I really hope this only happens in this location, I can try and avoid that. Otherwise I’ll be renting from another company.

Professional and courteous service: it’s nice to know I can count on this particular Hertz local edition when I need a rental car. Whether it’s for business travel or the time when I needed a car after my regularly scheduled maintenance took longer than expected, these guys have never let me down.
Tucked away in the Hilton hotel, they have a corner counter on the first floor. While it’s true they have to explain the warranty and fuel options to everyone from seasoned travelers to first-​time renters, they won’t pressure you into anything you’re not comfortable with. Sometimes, the wait can be long as a result of their one associate to one customer process, especially during heavy traffic rental hours (i.e. Monday morning or Friday afternoon). Just need to be patient when that happens. Also, they don’t ask you «was my service excellent today?» like some automated questionnaire when you return the car.
Most of us just want to get the car and get on with our lives. These guys understand that and will do what they can to get you back on the road with as little hassle as possible. Looking forward to the next visit.