Edison ParkFast

nasty rude employees.
one uniformed guy asked if i had any food, i swear to god.
another guy who got the car could not have been nastier.

Horrible horrible horrible service. I was a monthly customer and even though I often texted/​called ahead sometimes up to an hr before arrival, my car would only be ready for me about 30% of the time. This was very unhelpful because I often was on my way to work and so I had to figure in extra time for car retrieval. Some of their guys told me my car would always be parked for me on the side with the key inside so that I could just retrieve it myself, but I didn’t like that idea either because it didn’t feel secure and anyone could drive off the lot with my car. And plus then the rate should be lowered if its not going to be a valet lot. I decided to discontinue my monthly reservation when one day, the attendants misplaced my car. I arrived and they asked me where my car was. Aren’t they supposed to know that? So then they had me pacing up and down each row with them looking for my car. It turns out the ticket stub in my car got switched with someone else’s ticket so the car was not in the spot that matched the ticket in my hand. Not only did it make me very late but then the gate malfunctioned on my way out and I couldn’t drive off. When I expressed frustration, the attendant told me I was being impatient. That really pissed me off. I had come with plenty of time to get to work and it was purely their fault that I would now be late so how am I the impatient one now, the one who’s being unreasonable?
This place is fine if you’re parking for one day here and there but as a daily customer, expect nothing but disorganization.

I do not interact with the people that work here much. But once I had to and I told the attendant the parking spot and he came twice looked at the spot and did not bring the right key. You would think that he would move with a sense of urgency but you would be wrong. It was also cold and snowy. This experience is why the rating is given.

I have been parking here for years and the lot has gotten awful after 7pm– I am a monthly parker and up to 15 min wait– with a long line–
the guys are cut down to 3 with a long line. the lot was never like this– do not know if its new management.

Last night (friday) we arrived at 9:45pm the guy literally told us to park elsewhere. He told us this is not an overnight parking (WRONG!!! We parked at same time, same place last week and the last was very friendly). I will probably complain to the direction and have this guy fired for not doing his job…
There are 2 parkings in this area, one is the vallet for $ 20, the other the self service $ 15. This issue happened at the self service parking…

This is a ²⁴⁄₇ lot located right next to Newark Penn Station. NYC commuters who pay more than 290/​mo on parking might want to check this out. Valet only, so if you like to pick your spot or if you have issues with other people driving your ride, this is not for you. Monthly rates include overnights and exemption from special events so if the Final Four stops at the Rock, you’re covered.
In general, this is an extremely safe, well-​lit lot and probably your only ’round-​the-​clock’ option if you are traveling out of Newark Penn Station and leaving your car. The staff is friendly and the waiting room is heated all year long: in the winter they add the heat, and in the summer the sun does.