Custom Burger

Burger was small and fairly average. Tots were cold. And I got terrible food poisoning. So, I’d pass on this for airport dining.

STAY AWAY. Overpriced and bad food. Lovely clean airy space but it’s what I call a ripoff

Good burger for the airport! Nice choices for toppings and the burger was cooked perfectly. Good crinkle cut fries too. Service was very efficient.

Imagine ordering smoked Gouda in your cheeseburger that neither tastes smoked nor tastes like Gouda.
That pretty much sums up Custom Burger. It seems so unique from the outside. Then you actually taste it. Then you realize you’re paying an extraordinary price for ordinary fare.
The fries weren’t bad. Their ordering system is more trouble than it’s worth in my mind.

It is a good concept, but is undermined by brusque staff. I never saw anyone smile entire time I was there. The place was practically empty when I was there, but the waitress only made it by my table once. The meat in the burger had good texture, but it was overcooked and underseasoned. The burger was sloppily assembled with all of the condiments and mustard in one quadrant of the bun. Onion rings tasted like they could have come out of the freezer section at Costco. They do have a decent draft beer selection.

Below average burgers.
I’ve yet to come across any restaurant in an airport I’ve wanted to rave about because of their awesome food. This place supports my case that you can’t really find anything good to eat in an airport so be sure to set your expectations low.
I ended up getting the burger with blue cheese & bacon and tater tots. The burger itself was pretty small and was relatively dry. There was only a skimpy portion of blue cheese and the bacon was really thin, flimsy and pathetic. The tater tots, however, were actually pretty decent. They were a little too oily but still had a nice crunch.
The food is definitely overpriced for the value/​what you’re getting. But it doesn’t seem like the other restaurants around here are any better.
I probably won’t be back.

It’s an ok middle of the road one step up from fast food burger. If you’re starving in Newark airport, and it’s right across from your gate, it’s not too bad. The menu is a la carte, do if you want any extras, you’ll have to order them yourself.
The Mexicali burger had fresh jalapeños, which I definitely didn’t expect. Not horrible… just not memorable.

Oh Newark Airport Food. I was sad that I didn’t look at the reviews of this place before I placed my order. I was sorely disappointed by my burger. The depiction on the self-​order system portrayed a delicious looking burger and what I received was pretty tasteless and depressing. I will say the fries however were quite delicious and helped me choke down the rest of my food. If I wasn’t so hungry and about to board I would have ordered something from some place else and chucked the burger in the trash.

STAY AWAY FROM CUSTOM BURGER!!! Please, please, PLEASE find another place for you to eat. Not only the food is bad, but they are pricey! Over $ 14 (including tax) for the small, burnt burger combo??? Even if the fries were awesome (which they were NOT), it does not worth $ 14 at all.
Very disappointing… Don’t let the beautiful photo on the touch screen fool you! Read my full review of this restaurant and food on my food blog, foodlovergirl.

It’s an edible if sloppily assembled burger (mine: single patty, cheddar, lettuce, tomatoes, ketchup, mayo, mustard). Fries are elementary school grade. Raspberry lemonade is ok. All this for $ 21 and change… If you don’t order a combo toppings are extra, from $ 1 for cheese slice to $ 1.50 for bacon. Not worth it even for airport food and if your starving the single party barley does it.
So a little La Guardia Airport Terminal C tip. Keep walking past the food court with the Biergarten and Custom Burgers, just past all this was a much more edible smelling Italian spot called Cotto, looked like decent portions for a similar price as my $ 21 burger and lemonade.

This place is okay by airport food standards. The set up is nice. One walks up to the counter and places one’s order on an iPad. A ticket is printed and then one steps down to the cashier to pay. Food was ready pretty quickly. I had the Swiss cheese and mushroom burger which was okay. The bun was a little dry. The burger was not very big (about the size of a shake shack burger but not as good). The crinkle fries were a bit old (not freshly made) as they were a little dry as well. If I were to compare this place to shake shack, this place does not compare. But it is okay for airport food.

What a disappointment !
Cheap and cold bun.
$ 1.55 for caramelized onion which came with just ²⁄₃ small pieces.
No taste to speak of whatsoever.
Wish I did not have to finish eating the burger but I always hate to waste food.
No more!

The computer froze. Then my order wouldn’t print. Then got to the cashier and she rang me up for fries and I didn’t want them. My total was damn near 18 bucks (first meal on vacation) NOT OK.
Waited for my meal wrong cheese, gave it back, then they did it wrong again, and then they gave me shredded cheese (btw they charge for that). Soooo mad!
Are my food and it was Ok. Mind you I had 6 Burgers and two fries for 22 bucks? It was delicious, tasty, life changing (dads)! Check it out.
Oh and I needed pepper NOT salt and she told me to go to the condiments! I walked over and nothing. Mind you this was after the damn LONGGG wait. No pepper and that sucked BC now I’m waiting for pepper for my fries I didn’t even want. Ahhhhhhhh
I won’t be back. Not tasty. Not a good burger spot. They guy needed to season the patties.

So promising but so bad — expensive — takes forever (at an airport!) — small portions — bad attitudes — ketchup-​like bbq sauce — not enough salt on the turkey burger

Custom Burgers or is it burger? I can’t figure out what the actual name is but (insert correct name here) serves a very solid burger for being an airport stand. I had the Americano burger which included tomatoes, onions, lettuce, ketchup, mayo and American cheese. The patties are grilled fresh, a very nice surprise. My biggest issue with this restaurant is the price. We ordered 5 burgers and 3 fries and ended up paying north of $ 70. Very very pricey. The fries while not bad taste wise were a couple degrees warmer than ice cold. If I could do it again I would just order the burgers and maybe get a bag of chips from somewhere. The iPad ordering system is a pain in the ass to deal with and we ended up accidentally ordering an extra burger with nothing on it, just a patty on a bun. That being said Custom Burgers offers a very solid burger at a pretty inflated price. Solid airport find.

I don’t come to the airport for a good burger, but if I were to find one at my home based airport, I’d be happy. Maybe even happy enough to have something to look forward to when my flight is delayed for 3 ½ hours.
$ 13.75 is what you’re going to spend for a burger, fires and a soft drink at a place like Burger-​Fi, Shake Shack, or maybe even 5 Guys. You’ll spend it here, too, but it won’t be nearly as good.
I don’t like what the Port Authority has done with the food vendors here in Newark. I’m all for offering some better options for travelers and trying to give the airport a cooler vibe, but not all «upscale» additions make sense. Customer Burger would make sense if there was better execution.
Fries had been sitting around, the burger was undercooked, the ordering system really stinks (you self order on a tablet, but you still have to hand your card over, and there’s no obvious order to the line for ordering or waiting for the food to be ready).
I wish i could say there were better options in this section of Terminal C, but this might be your best bet.

1 star for fried pickles (which probably had spit in it… Here’s why:)
1.) They have a terrible system where you can «customize» your burger on a tablet by adding your own combination of toppings, made to order medium or well done (which is totally fake because they just cook all their burgers at the same time with no regards to who order which). Anyhow, this broken system allows you to add your sides, drinks, etc. Which would have been great… IF the customers can pay at the tablet after placing their order. INSTEAD you take a ticket and deal with dimwit #1 behind the counter to pay for your order.
2.) now you wait for your food after waiting to pay for your food. You can watch the other 2 dimwits make your food. By the way, I apologize to all the real dimwits who are probably smarter than these 3 stooges. I should have known that after waiting to pay for my food, I saw a bunch of people standing waiting for their food to come.
3.) after waiting for 30 minutes to get my food and now only have 15 minutes to make my flight, I now told dimwit #1 to pack my food up and forget whatever they’re waiting for (THE FRIED PICKLES). She threw the biggest and nastiest attitude telling me that she needs to serve the customers waiting to pay for their food.
4.) the inefficiency of this place and the attitude scores this place a negative review. It is truly unbelievable that instead of getting an apology, I received a major attitude.
5.) the burger is dry and small and tasteless. GO ELSEWHERE. the fries and fried pickles were good. The price was reasonable.
6.) TO MANAGEMENT: your 3 dimwit today served 5 orders within 30 minutes. You might wAnt to send a secret shopper. Your cook could give a flying heck about the orders that people were putting in. There was no teamwork. The cashier person gives more attitude than service. You should really watch what goes on in the shift. It’s an embarrassing attempt to calling it service.
I will never eat at this establishment ever again!

Well whaddya know, THIS is a GOOD burger! The options for chow in Newark Liberty Int’l (EWR) have considerably improved since my last visit years ago. If ya do the Unilocal thang, though, you’d think the eateries in Terminal C, C79−99, ALL need the Gordon Ramsey shock therapy. Rumbly tummies still need to be fed, so me & the little man settled with this spot. The other joint with crowds in front in this area was Wabi Sabi. A lil irritating with 3 lines to move through. One for touch screen menus to place your order, then another for the cashier, and finally, shift over for a bit of impatient hovering before the food arrived at «pick up order here.» Lookin’ around, it appears these touch screens are how a lot of the food vendors here, «interact» with customers. Wave of the future, I guess. We sampled a few things…
*BUILD YOUR OWN BURGER: We gots lotsa choices hur!!! Question is, «Are you willing to try it???» Lots of negative Unilocal vibe to ponder. We put together a single beef for lil man and I rocked a double beef patty. Eerily similar request for caramelized onions and fried egg for add-​ons, but he had to have a bit of mushrooms like his moms. I’ll pass on the fungus, thanks! ;) Unlike previous Unilocal reviews, our thick patties were juicy and flavorful, thankfully! Our add-​ins were prepared just like we wanted, and together it turned out to be some mighty fine burgers! Surprisingly good for Airport options. :)
*CRINKLE FRIES: Its the classic version, with a crispy exterior and flaky soft innards. Yum! No greasy sogginess with this batch. It’s a good size for one, but NOT when you share with 5 mouths!
*FRIED MEAN BEANS: Beans were a little on the greasy side, but the batter was still crunchy. Nothing special.
*DOUBLE STUF OREO & CREAM SHAKE: My young squires could not keep their traps off this! Skull veins were poppin’ out, cuz they were trying to get as much as possible on their turn, sheesh!
The REALLY cool part about our experience here, was the customer service. Lil man is entering his goofy klutzy adolescent years. So as he’s picking up his burger for the first bite, the WHOLE THING DROPS to the floor!!! Parents give the «WTH?!?» face, he’s got the boo boo face, yet fortunately, the other witness was the CB staff member who was bringing our Oreo shake to our table. Without hesitation, this cool chap says some comforting remarks, then shortly after, returns with another burger of the same design!!! What a pleasant surprise with this act of kindness IN Newark, NJ! Was not expecting that! THANKS for the hook up! I’m a fan now!

Top 3 worst airport food I have ever eaten.
Top 2 worst chicken wings I have ever encountered anywhere.
I still may give this place another shot, because other options in this terminal are just as bad. Plus, I’m fascinated by the fact that my chicken wings were the exact same texture as a Dunkin Donuts Boston Crème donut. Perplexing!
The service was nice though.

Stand in line to make your order via the iPad looking screens in the counter. Once you make the order, go to the cashiers who rather talk to each other or, even better, talk or text in their personal phones while screaming (and I mean, screaming) «anyone in line to pay!»
By the way, when you pay the cashiers, they are supposed to give you the drink you order and already paid for but because they are so busy chatting, texting or screaming, they skip that step. More on this in a moment…
Then go and stand at the end of the counter where one lonely guy yells your order number. As he is the only guy dispensing the food, the burgers are coming out fast but he can’t keep up with the pace. And because he also has to get the fries, onion rings and side dishes (which are located in the other side of the counter from where he is standing), everything gets backed up even more. Burgers keep pilling up and he has to go to the back room to get more supplies… And the burgers keep pilling up… And when you don’t hear the number, he screams even louder.
However, I noticed that Customers keep coming back with problems with their orders. More of a backup. Finally, after what it seemed an eternity my number gets called. When I picked up my order I said «I need my Mountain Dew» to which he responds «you got to get that from the cashier». I go back to the cashiers and said «can I have my Mountain Dew?» to which they both say: «wait a moment» and both scream «anyone else to pay?» Another 5 mins or so I get my drink. Made to wait unnecessarily.
Custom Burger has one of the worst and most horrible service etiquette I’ve experienced in a very long time. While the food had good flavor, the burger was no bigger then the palm of my hand (about $ 8) and got only 5 onion rings ($ 5 or about $ 1 an onion ring).
You won’t find me here anytime soon… Or ever…