American Trading House

I can only say great experience. I bought an ATH shopping cart n. H1001 black from target and after a while a wheel broken. I contacted by email the Customer Service in order to know where to buy a new wheel and they reply to my mail quickly and offered the new wheel for free.

I recieved a set of pans from them, and they were the worst pans I’d ever seen. The handles have been stamped on in the shoddiest fashion I’ve ever seen. They say it’s stainless steel, but it’s clearly aluminum and brushed with a steel finish. The buyer I bought it from assured me they were ¹⁸⁄₁₀ steel, but there’s not a single mention of that on the pans themselves or the box it came in.
Worthless set of pans. I wouldn’t even let a child bang on them like drums.

Back in December I bought a pasta pot through American Trading House through Amazon. The pot was shipped by using a bunch of the bubble envelopes from UPS as padding and that was about it. Unfortunately the plastic handle cracked in shipment.
I immediately emailed them to let them know about the problem. They quickly responded back (on December 18^th), to let me know a replacement would be in the mail that day. With it being so close to the holidays and mail getting backed up and the company being backlogged I gave them 1 month.
On January 22^nd I emailed to get a follow up on the status to see if something was up. I quickly got a response saying «I will check with the warehouse and get back to you later today.» I hadn’t heard anything back from them so on January 24^th I asked for a follow up, and the next day I got an email saying «This replacement will leave our warehouse within the next two day. We apologize for the delay.»
On February 8^th I still had no replacement so I emailed but got no response. On February 11^th I sent another follow up and once again got the I will check with the warehouse comment. I followed up with a phone call because I was tired of the run around, apparently that aggravated them because right after hanging up I got an email saying the replacement would be over nighted to me. They might not have liked it but at least I finally got my replacement, only 2 months later!!!