Alegria Appliance Repair

Dan is a nice guy, but defiantly out of his league with my Samsung dishwasher. My dishwasher was not draining properly so I found Alegria on line and called. The next day, April 20^th, Dan came out. He identified the problem as the drain pump and said he would order a new one. It took a week to get the part and he returned the following Friday, April 27^th to install it. When he removed the old pump he found it to be damaged which affirmed his diagnosis. Upon completion of his repair the dishwasher would not run. It was flashing a trouble code which indicated an internal leak and operation was prevented as a safe guard. Dan said that the sensor probably got wet during the repair and that it would be fine in a few hours. Dan was back on April 30^th because the warning light was still preventing the dishwasher from running. Dan discovered that a plug he had disconnected during the repair was not properly reattached. He corrected this and the dishwasher was repaired. Dan left and I started a test run of the dishwasher. Half way through the wash I smelled something burning and then the pump that circulates the water during the wash and rinse cycles stopped working. Dan was back about Thursday, May 1^st and could not diagnose the problem. He said he needed to go on line to get a schematic for the dishwasher and left. After a missed appointment due to illness, Dan returned on Friday, May 4^th, and determined that another pump motor had failed but he cannot see where he did anything to cause that to happen. But, due to the circumstances he would give me free labor if I paid for the part ($ 100). I was stuck, so I said, «do it, but order the part next day delivery.» Dan never called to say he was having trouble finding the part. I called him after several days went by. On April 17^th Dan returned and installed the new pump. When he removed the old pump he discovered that water got into the motor and he may have caused this, so he did not charge me for the new pump. I have now run my dishwasher through 2 cycles and it is working again (fingers still crossed). However, I cannot in good faith recommend Dan nor will I ever use him again. He appeared to be in a constant state of confusion during the repairs and it took close to a month to finish the job.

Dan, was sent out by warranty company to repair our Washing Machine. Showed up when he said, quickly identified the problem. Got the part replaced it and now we are washing clothes again. Would definitely use him again.
Bobby

³⁄₀₈ Great service… Needed part to Maytag Refrigerator — once part was received he fixed it in 20 minutes… Super fast… will use again.

Came and fixed a dishwasher and then it broke again. Didn’t respond to calls to come back and fix the dishwasher. After a few follow up calls he promised me a partial refund. Overall this service provider is too much trouble; I suggest using someone else.
Do not work with them.
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