AFC Doctors Express Urgent Care

My initial review of this place was for another location. I’m sure this place is great.

I had to bring my son in at the last minute right before they closed. The medical receptionist Yesenia and the NP Joe were very helpful. They both stayed a bit after they were closed to make sure we were taken care of. Joe made my son feel very comfortable and was easy to talk too! They both went out of their way. It takes people who care that makes a difference!

I and my husband went there twice. Both the times we had horrible experience. Shouldn’t have given them a chance. Not complaining about the doctors but the medical assistants there sitting at the desk and who assist you in evaluating your forms filled have no common sense at all. The first time one of the female assistants was asked to take my blood test .she poked me thrice on both the hands and was still unable to pull the blood, she was unable to even hold the syringe. The vibes I got from her was also very bad .
The other time I went there to treat my husband. After keeping us waiting for more than 1 hour she asked us to go to other urgent care as they didn’t have the necessary equipment. My poor husband needed urgent treatment on his back sprain. Cannot forgive them

I requested an urgent care appointment and got one the same afternoon. My appointment was right on time, actually a few minutes early. The office is clean, well organized, very professional. Dr. Singh is amazing. He resolved a painful condition during my visit, explained what I should for the next couple of days at home, then insisted I take home written instructions as well. This was good, because my wife actually made sure I followed the instructions. We live in Canada most of the time. I wish we could get this kind of prompt, great service back home.

I have been to Doctors Express a few times now and am so pleased with the level of care I received. I found myself in a gap between insurance with my job transition, and of course that’s when medical issues arise! I was desperately trying to avoid the cattle-​call of a free clinic, and was so grateful to have stumbled upon Doctors Express. Their website is easy to use, appointments are readily available, and their price structure is clearly laid out.
I was seen by Dr. Singh and he was professional, straight forward, and helpful in resolving my issue. We even managed to share some laughs and lighthearted conversation in the midst of what was kind of a stressful medical situation for me. In my subsequent /​follow-​up appointments, I have continued to be impressed with the reception staff, triage nurses, medical assistants, and Dr. Singh.
As a side-​note: I cannot speak on using medical insurance with this business, as I was a self-​paying patient. However, I was completely satisfied with the cost /​value ratio.

I come to doctors express for all my medical needs, quick easy, and fast. So sad to know Dr Zonner was no longer there, but dr Singh who is the new medical Director was extremely attentive and very friendly. He took his time explaining, and made me feel very confident in my diagnosis. I LOVE DOCTORS EXPRESS!

I went to doctor’s express a few months back for a burn wound. Not much wait and both the nurse and the doctor were excellent. The doctor assured me that the wound was fine and prescribed wound cream. The wound healed properly as the doctor indicated.
They also took care of billing issue promptly. The line item in the bill was kind of in a grey area and they simply took the entire charge off to make sure I am satisfied. Not many doctor’s office would have done so. There is nothing at all for me to take anything off from my review so 5 stars!

My appointment with Dr. Zonner was by far the worst experience in a medical office. I waited 2 hours for him to abruptly come in the room without knocking. After that he interrogated me and never even checked me out. He’s beyond arrogant and lacks compassion — avoid going here !!! Not only did I get proper care the next day — I was given information and resources of different options, not a lecture and a prescription. You’re not in the zone, ZONNER!

Avoid this place at all costs.
I went in with some back pain last year and when I walked in, they assured me that they accepted my insurance and that a consultation would only cost me my co-​pay.
7 months later, they sent me a multi-​hundred dollar bill claiming that my insurance didn’t cover the consultation and the prescription. This is after they told me that it did. If I had known that Doctors Express wasn’t covered by my insurance, I obviously would have left and found a place that was covered by my insurance — but they lied to me about coverage — maybe out of desperation for business — and are now trying to charge me for the full value of my consultation.
When I spoke with Joe Gehman on the phone about this he called me a liar — saying that his staff never told me I had coverage. This is not true.
Do not trust this place, these guys are crooked.

Took my daughter in for a chk up this morning because it’s just down the street from us and I didn’t feel like driving all the way across town to see our regular pediatrician. also, I thought EXPRESS meant it would be a short wait. Big mistake! I even called in for an appointment, scheduled for earliest available which was 10am. Got there at exactly 9:55am and waited for nearly 45 min just so the Dr can tell me she’s fine, it’s just a viral infection (common cold). No need for antibiotics, no meds or prescription given.
So we waited almost an hour for literally 5 min of the dr’s time. Luckily, we weren’t dying. This was our first visit and guaranteed to be our last. I thought the price listed on their website was fairly reasonable and when we signed in, the receptionist (asian girl) confirmed the cost would be $ 115 as stated on their website, but upon chk out, the other receptionist (mexican/​latina girl) raised it to $ 165 so I questioned why and she pretty much said the doctor can charge whatever he wants, serious??? what kind of practice is this? so unethical! I wouldn’t have minded paying that extra $ 50 if they had told me up front, but to just change the cost afterwards with no valid explanation is utterly ridiculous and the wait was totally unnecessary as we were the only patients there at 10am. Another couple came in shortly after us, but based on the amount of time the doctor spent with us, I can’t imagine what justified the 45 min wait.
I could have saved myself $ 80 bucks if I weren’t so lazy to go see our reg Dr. I’m pretty sure they decided to charge the extra $ 50 after they found out I had insurance, but really, who does that??? make sure you take care of the bill up front before going to the back, cause they will take advantage. I’m just glad we didn’t go in for anything serious or needed any lab work. I absolutely DO NOT recommend this place unless you have no other option.

I went in to Doctors Express for the first time this past Saturday. I got stung by a bee on my foot and my foot wasn’t getting any better. So I found the nearest open urgent care center and it was Doctors Express.
The front desk staff was very friendly. I had to fill out some paper work, provide my insurance, and identification. Unfortunately, my deductible was too high for this visit to be covered, so I had to pay $ 115 up front. But, it’s definitely better than not getting my foot seen! Within 20 minutes, I was being seen by the PA. He was very friendly, nice, and funny! He prescribed me antibiotics for my infected foot and two days later, it’s already looking better!
Overall great experience!

Came here for a TB test, and the process was inexpensive, efficient, and no strings attached. I would definitely come back for other needs.

This is a great place to walk in if you have difficulties finding a place without health insurance. I was in between jobs and I didnt have insurance and my daughter got sick. We went there on a friday night and we were out within 1 hr and paying less than $ 150.
The most important part is that the doc was super friendly and gave excellent tips and suggestions to help my daughter recover fast. Great job with the follow up as well. overall 5 stars

I called about 2 hours prior to their closing for an emergency eye issue and was told they are fully booked for the next 2 hours. I asked if there was any way they can squeeze me in and I would be willing to wait but they said no and hung up on me. Really?!? What kind of customer service is that? My understanding is that people come here for emergencies and as a place who deals with distressed patients, they should be polite and understanding. I was calm, nice and at their mercy but the receptions spoke with attitude. It is not that hard to say, I am so sorry that you are in pain, we really can’t see you today, but you can call _​_​_​_​and see if they can see you. That should be the first skill you need to have as an receptionist! I’ll drive to another city before I step foot in this place.

I’ll make it short. I came here after a severe allergic reaction. Dr. Zonner and Dr. Bukov told me I wasn’t allergic to prednisone, it must have been something else.
I felt that I knew better.
I bullied my way through to a specialist who told me in blunt english: «They were exactly right and I would have done the same thing» So kudos to the both of them. It was a trial-​and-​error scenario which is scary and stresfull, but they were right all along.

Dr. zonner was great! I didn’t come in for anything major but I did have a Shoulder injury that was bugging me for a while. I went in only because my girlfriend needed to so I decided to get checked out too.
The wait time was a little long but it was tolerable and after I was attended it was fast I got answers and I got good treatment, i have been back twice since then.
I will keep returning.

I had a number of things to see the doctor about (havent been in 4 years)
Ive had a groin injury off and on that other doctor’s have told me“let it rest” about. Steven pulled a couple times on my leg then put me into a stretch and asked if he found the spot. He did. He then taught me a stretch that targets the muscle. Genius!
Steven was wonderful and a pleasure to be around. I will be coming back!
Also it took 50min including wait to run through everything: pee test, blood draw, and physical.

Two stars for the awesome staff at the front. You guys alone deserve a 5. The Dr. on the other hand wasn’t very professional. Waited in a room for close to an hour and he came in for a pen and said «I’m busy with someone»… those were the only words spoken to me.
Not only is that not professional, but it made me feel a lack of comfort knowing that he would be the one to come look after me. Busy or not, for a business deals with people… a «Hello, I’ll be with you shortly» could have made a HUGE difference.
The gentleman at the front was very apologetic and voided my copay. I appreciated his sincerity and attention to wanting the situation to be a positive one as I was leaving. Unfortunately, that only does so much. I would have gladly stayed if I had a positive interaction with the person who would be looking after me.

This place is a shady business that looks to rip off the system which comes back in the long run to hurt the business owner. And when you have a small business and you send one of your employees here it hurts even more. They tried to tell my employee that she needed surgery before they even took her in to see her arm. Avoid this place!!!
Btw this is what was said because he dialed the wrong number to get a hold of me and ends up calling my employee
«called me now all huffy and puffy that u didn’t answer ur phone and that «People needed to be paid.»
My employee told him send me and invoice and then we can proceed. These people are all about the money only

It sucks to have some form of insurance and attempt to see a doctor here when they don’t accept the type of insurance you possess.
Then what’s the point of being an urgent care facility if they make exceptions on who they can treat?