Synergy Laser

Brittany is terribly unprofessional!!! She shows up late for appointments and sometimes does not even show up she did not bother to return my calls or anything. She texted me a few days later to reschedule as if nothing happened. I had to hunt her down calling for days to get rescheduled at times. This girl is a liar, she says that she needed to do something for her boss, they pull her in different directions and that’s why she missed the appointment, then I find out that she is the owner!!! She says that she has numerous people working for her in her Greenwich and Yonkers locations but it’s just her. She recently hired a friend to help her out that has no experience whatsoever. Brittany must have forgotten to fill this girl in on her lies and nothing that her friend told me matched anything that was told to me in the past about this business. Oh and The groupon/​living social coupon is a scam, it’s for 1 section. Well guess what your stomach is divided up into 4 sections so you have to pay for more sessions if you want your stomach worked on.

I’m not surprised by the other reviews about this so called «establishment». I also had a terrible experience with them.

I think if you’re wise you will stay away from this place. Britney who is the owner comes of as knowledgeable and professional. Don’t be fooled be aware!!! She is apparently a professional scam artist. If you choose to ignore these reviews all, I can say is good luck!

If I could have given it 0 stars, I would have. Awful does not even fully describe their customer care and dusty, run down space. I purchased a Groupon for 3 sessions of VelaSculpt at $ 125 but was told when I arrived that your thighs are split into different areas and that it only covered «one area». Huh??? Brittany then informed me that I would need six in order to get results and that I could purchase a full area (thigh/​butt) for $ 500. I charged the difference, reluctantly, because cellulite is such a huge burden on a lady’s self esteem!!! The first 3 sessions went well, although for one I arrived to find the doors closed because they have mistakenly given me the wrong time…
I received a text message on the morning of the 4^th session from Brittany letting me know that she had to cancel. I called several times that week trying to reschedule and left messages on both voicemail and texts. I tried this same game for 3 more weeks and never heard a word back. I wrote a message to their gmail account and now, here I am, one month later and feeling foolish. I am reporting this fraudulent company to the better business bureau!!! BEWARE!!!

Awful, awful, awful — dingy, unprofessional, uncaring, disorganized. It was like two litle girls playing at having a business but having absolutely no idea what the heck they are doing. I am thrilled that I didn’t end up having any treatments done (they were too disorganized to pull that off) as I fear what the results would have been after they were such a mess.

I went today after I bought a Groupon. I showed up on time and was brought to a really dingy room. I was asked to remove my clothing and the girl took my measurements, explained the treatment and then said it was time for «before» pictures. She only had her cell phone in the room. There was no way I was letting her take my picture with a cell phone. ARE YOU KIDDING ME? As I continued to stand there undressed (how about offering a robe while you do your intake and sales pitch?) she tells me my first session was over. WHAT? So your first session you actually don’t get worked on. You just give information but it counts as one of the sessions you bought. No way. I called Groupon and asked for a full refund which they gave me right away.