Nissan of New Rochelle

I recently just leased a Rogue from this dealership and they treated me really well, everyone from the salesperson that assisted me to the Finance manager were really helpful and guided me thru securing this lease. I highly recommend this dealership if youre looking to get a new Nissan!

So I have to admit the sales department here is amazing! The owner Anthony does a wonderful job at making you feel like family here. His entire staff is beyond friendly and knowledgable. Going forward I will refer everyone I know to this dealership!
I will say though that the service department is wonderful! The man to takes your initial information, Carlos, is always SO friendly! And the lady, Minnie, who checks you in is extremely pleasant and welcoming! I highly recommend using their service department. The mechanics are great too, they work very quickly to get the customer in and out.

Had a nail in my tire and last minute went back to Nissan of new Rochelle. Great service ! Handled promptly. Highly recommend.

Had a terrible experience with the place. They sold me a bad suv, even though the car fax came back positive. I had to take the car to get fixed so many times and each time they wanted me to pay for a loaner. Why? They couldn’t figure out what the problem was. This place is so shady! Please don’t waste your time and money. I regretted ever going here. I am now with Acura (on the same avenue) and never had a problem. Great customer service and repair service!

Thank you Anthony and Will for your amazing help and attention to my needs, by assisting me pick my new car. No one was pushy, and I didn’t get the used car salesman speech. In addition, I got the best deal ever. I couldn’t be any happier with my new Centra! I highly recommend this dealership to anyone and everyone. Furthermore, it doesn’t hurt when your sales rep is easy on the eye! In sum, if I can give more than 5 stars, I would.

I just wanted to share my experience at this dealership — bought a Nissan Maxima 2012 today and the whole experience was wonderful. The negotiation process worked in my favor, got a good deal for a very good car. The manager, Joseph, and the salesperson Laraya were great and didn’t try to nickel and dime us. Nothing bad to say. I would highly recommend this place to anyone looking to get a car without dealing with the usual dealership hassle.

I was original very happy with my purchase. Then I asked for a breakdown of my payment, because they never showed me how they calculated the total amount. I have been calling for two weeks, and no one seem to be responsible. Finally the guy who sold me the car picked up the phone today and promised me he would send me a copy by today, which I still haven’t received. I now suspect they ripped me off. Deeply disappointed. Be careful.

This was absolutely the worst dealership I have ever done business with. I sold my car to them about two weeks ago and the check has been «in the mail» ever since. Initially told it would be sent out on a Monday, called back on a Friday and was told it would go out then… It was still there. Called back again and was told that it was sent out on Monday and today my husband was told it was sent out on a Tuesday. I expected more from a Nissan dealer. Not only would I never go back I plan on telling everyone I know because this has been a horrible experience and others should be warned. Not a reputable dealer.

I must say being a long time Nissan customer in a different location which was good, I decided to try out this new location which is under new management and owner to return my 2013 murano for the newer version. I must admit after reading certain bias reviews I was afraid but still gave it a try. Upon entering I was warmly greeted and welcomed by Stephanie at the front desk which made me feel more at ease, once all my questions were answer I was then paired up with marcos Rojas for my car buying needs, marcos Rojas is unlike any other salesman I have encountered, he was very patient knowledgeable and understanding throughout the entire process, during my sit down with marcos I met the new owner anthony panarella, his presence felt welcoming like family which is something I always look for because I don’t feel comfortable or trust easily when I’m pressured and to get the owner to come to you means a lot, he cares about his customers and his business, I was told of the up and coming plans that will take place soon, making it a more than great Nissan establishment. Once we decided on everything I needed in the car I was introduced to my finance manager Bruce green. Bruce green was also patient and caring in the process, he made it quick and easy for me specially not having the best of credit, I was still able to comfortably afford my new vehicle and have all the «if’s and but’s» answered. Finally I was officially the new owner of a 2015 murano and sirens and bells started going off and during the commotion everyone on the floor huddled together surrounding me and shouting Nissan Nissan. which surprised me, I was not expecting anything like that. I was congratulated on my new vehicle by everyone one the floor, I even got the occasional congratulations from other customers, I am very happy with my experience and will be recommending others.

I want to start by saying that I originally went to Teddy Nissan had a not so great experience and walked out.
Then I gave Nissan of New Rochelle a try, WOW what a difference in Professionalism, Customer Service and genuine care for people who walk through their door! My Salesman was Khalil, this man was a pure gentleman but at the same time he gave me the facts and didn’t try to pull typical salesman routines. The Sales Manager, Marcos, is another pure gentleman, who did everything within reason to make the sale of my 2015 Sentra fit my situation and allowances! And not just make the «payments right» but the overall cost of the car. Marcos and Khalil together made this whole process seem like second nature to them while caring for me as an individual not just another «customer». Last but not least Stephanie — our Sale Rep. This woman is ridiculously awesome at what she does! She makes transition between departments and people move FAST! She calls you back when she says she will and wears all day! While me and my wife were mulling of details, Stephanie gladly entertained our 2 year old daughter for us! My daughter absolutely loved her!
This team of true professionals will not disappoint! I am happy to say to anyone the I got my 2015 Nissan at Nissan of New Rochelle where I felt like I was dealing with close friends and family not the typical sales team!

I recently bought a new 2015 Nissan Altima type S. The sales department and the finance office was very professional in handling my process. They were able to provide a great deal and made the process extra smooth. I am very satisfied by the endless team work between all departments. They found the car I was looking for, and transferred all my paper work into my new vehicle. i definitley recommend every one to visit Nissan of New Rochelle when they are ready to purchase a vehicle.

Came here this morning when another Nissan in the Bronx gave me terrible service. Not only did they service my vehicle without an appointment but also fixed my wipers & programmed my spare key fob in under 3 hours! All this was done in a friendly & professional fashion. I’ll be bringing my car here for service from now on. Thank you!

Why doest Unilocal allow negative stars?!
This is theeeee WORST dealership ive ever been to in life!!! The «new» management is horrible
I purchased a car from Niss of New Roch in 2010 & i had no issuses at all from the staff. So of course when it came time to upgrade i didnt think twice about returning here. SURPRISE to me when i got there the new management is on & now they’re «premium nissan». But i figured there wouldn’t be any problems, boy was i wrong the staff is rude, i dont know who trained them, but their customer service skills are below standards. They lie & tell you one thing, then when you follow up they pretend they dont speak English & suddenly forget every conversation you’ve ever had with them. If annyyyyy one of you are foolish enough to shop there after reading this please. please, please take a witnes, tape recorder, or any other device that can capture the entire process because you will need it as proof of the things they say.
Other wise it just comes down to your word against their’s and you would think «the customer is always right» …but not here. Nope not here

I want to thanks first stephanie for great costumer services. She answered all my question on the chat. And then she called to see if everything is going good as I expected. Also I want to thanks Bryant the saleperson for his attention and courtesy. I had great deal. I Highly recommend to buy on nissan of new rochelle. The manager on duty help me a lot to get the deal that I wanted. you guys are 5 star. Thanks.

Your deposit is NOT safe. Don’t trust them! It took seconds for them to take my money. Weeks now I still don’t have my money!!!

I love this dealership! I never thought I would actually say that. At the start of my car buying search I realized why most people dread the process. BUT, Premium Nissan is great. The staff is very helpful and friendly, they genuinely care about you and want to make sure you are happy. The prices are absolutely fair and I paid significantly less than any other dealership was offering and BELOW KBB. They don’t try to tack on thousands of dollars of unnecessary fees like other places. I’m surprised by the negative reviews, but based off my experience and what I witnessed with other customers I truly believe you will have a good experience as well.

I didn’t buy my Nissan here because their reputation is that bad.
After the Yonkers Nissan had performed basic maintenance so badly, I turned away their free oil changes and decided to try others. I came here twice, including a late night tow from a flat tire. I live in New Rochelle so this was convenient.
They suck here. Every Nissan in the area is INCAPABLE of filling tires properly. I mean that. Every time they touched my tires my tire pressure indicator went off within 48 hours. Low or high, but never right and usually varied from tire to tire. The last time my pressure was in the low 30s instead of 26 – 28. I asked for a tire pressure gauge before leaving and checked them right on site to prove how bad they were. A stout guy coming from the offices above checked if I needed help and I explained the recurring problem. He tossed me off to someone else who clearly didn’t want to be involved in a yet another customer complaint. I drove off and corrected the tire pressure myself.
Odd thing about bad tire pressure. It causes uneven wear and forces premature replacement of tires. Hmmmmm, business advantage?
Sadly, a friend in Queens bought a Nissan and after their first 100-​point checkup their tire alarm came on. She immediately knew the problem because it had happened to me so many times. Clearly this is something they do. Filling correct tire pressure is NOT one of the 100 checks they do. They check it, but they don’t correct it. LOL
They as well as Yonkers didn’t spot that my rear sway bar was broken for about 18 months. I had spotted the bar hanging down on the passenger rear and meant to have it checked. Many months later after giving up on any Nissan server Hackers & Sons immediately spotted the damage. It took me a while to remember but about 18 months before that the car was run up on a concrete pillar and dropped 8 inches. That was when I believed the bar was broken. The car had been bottoming out with rear passengers for so long, I chalked it up to the low ride. Nope, just crappy Nissan service.

Stay away from these lying cheats. They tried to sell me $ 1100. Of repairs on my sentra. Went to another nissan dealer in yonkers who did repairs for $ 379. My car runs great now, never going back to Premium nissan.