Honda of New Rochelle

My thanks to the outstanding sales and financial team of Paul Mecca and Tinu Thomas at New Rochelle Honda.
They made it easy and painless to lease my 2016 Accord and the price was excellent.
Thanks,
Bill Schulkin

My experience at the New car dealership was a horrible experience. I came in on a Wednesday January 20, 2016 with my mom and explain that I had a bad experience at the Honda dealership in the Bronx. My salesman Orial Joseph made me feel like I had a was family. Even though I explain that I had a low credit score. They assured me that they would help me get into a new car by any means even if it meant finance instead of lease or getting a different vehicle. I spoke with Tinu the finance person and he said that he would do anything to help me. I left feeling confident. They were suppose to call me back on Friday January 22, 2016. I received nothing. I called them on Sunday, January 23, 2016 and spoke to Orial Joseph. I explain my concern and he said that once the finance people have it I had to speak to him. He told me he would give me a call. I received no call so I called back Monday, January 25, 2016. I spoke to Tinu in finance. He said he would called me on Tuesday. I received no callback. I called them back on Wednesday January 27, 2016 and told them that I wanted my deposit back because I had become frustrated. They told me that someone would call me back on Thursday. On Thursday January 28, 2016 I decided to go to the Used Car section of Honda and received an amazing welcome and experience. My salesperson at the used cars Navrick Broady and the Finance guy Eric (I hope that’s his name) were amazing. They worked with me and my credit and got me into a car that made me happy with 24 hours. I got a call back Friday January 29^th from the New Car dealership. At this point I was on my way to the Honda’s certified used dealership to finalize the paperwork on my 2013 Honda CRV would absolutely recommend the certified used car dealership to anyone I know but would definitely tell them not to work with New Car. They were unprofessional and they treat people with poor credit like second hand citizens

The service department has to be the worst I’ve seen yet. They are not courtesy, professional and always have an attitude when you ask for help. The people that work in the express department are just as bad. It’s as if they do not want to be at work, honestly if folks have an attitude, they need to work in a back office because they are only making Honda of New Rochelle look bad. There is only one shuttle driver, there needs to be at least 2. I had to wait for an hour to get a ride home, when I asked if anyone can call him, they all said they do not have his number… Like who does that… Honda needs to provide the driver with a company phone.
The attitudes of the employees are a reflection of management and there seems to be no leadership

The worst experience ever in my whole life, and this is my first car purchase. This review will be about my whole visit, and whoever decided to read this, it will make your experience better. My brother and I went there a little late on 12÷3÷15 to purchase a new 2016 Honda CRV-​EXL and told them that we do not want to process anything until we know our interest rate. My brother will co sign for the paperwork and there shouldn’t be any approval problem with our excellent credit. So it was around 7:30p.m and the finance manager Phillip say the bank was closed, so he won’t be able to tell us the rate. So he say to come back tomorrow at 4 p. m, but we both have work and can’t make it, we had to reschedule to Saturday at 12 p.m. The next day my credit report pop up with three hard inquires from Honda Finance, Chase Auto Finance and Capital one Finance. We call to check our interested rate, but they say they can not discussed over the phone due to policy. We understand that and my brother try to come in the day before schedule after work around 6:30 p. m to see the interested rate but they say the finance manager already left and the sketchy thing is before our schedule they already processed DMV and registration for the car. Then come Saturday 12÷5÷15 we sat down with Phil and he show us our paper with bundled warranty and a 4% interest rate. We told him why the hell would we pay 4% interest rate with excellent credit and he say that is the market rate everywhere, and then try to sell us warranty to bring down the rate to 3.5%. We told him there no way we are paying that rate, and then he discounted the economy warranty from 3,395 $ to 2,300 $ for us to lower our rate. Then after a hour argument end come with a number that my brother both agreed with and buy the warranty, then we saw the contract paper with 2.99% rate with 32 $ a month warranty installment, we both got pissed and told Phil we do not want the warranty anymore and just pay the 2.99% interest rate payment for the car. He got upsets and say there is nothing he could do if we don’t buy the warranty. So we told him we are not going sign he paper and buy the car. Then he went to get his superior Sal Igbal, so we sat down in his him. The guy was more nice and say he understand our frustration, and that he wouldn’t want us leave so he agree to seal the paper with 2.99% interest rate and no warranty. Then he say that he wouldn’t want us to leave with a brand new car without warranty so he offer us the economy warranty 8 years/​100k miles at dealer discount for 1615 $ and could canceled anytime within 90 days for a full refund. We still didn’t want to take the warranty, then he come with another offer if we put 500 $ more down payment he will lowered the warranty payment by 10 $ but it is actually to the finance contract. So we came to agreement with the contract and was in a rush to go home after a day of disappointment from lying and hungry businessman. Then we had to wait in the waiting area to sign the paperwork and was tired. So we didn’t need to worry because Sal seem like a better person. Signed everything and took the car home. Then the next day we decided to cancel the warranty because there is a 100 $ deductible fee and we saw the contract of 30 $ a month payment for the warranty. I call the next day and ask Sal if the 100 $ deductible are true and he say it should be zero deductible and probably forgot to change it. Still seem expensive for the warranty when there are better prices outside and told him my budget is tight so please cancel, then he say I have to wait for the first bill statement with the account number to cancel the warranty. Then I call the warranty company to confirm if it’s true, they say it’s not true and they willing to help cancel the warranty once the paper arrived at their office for a full refund. Another issue is when I did cancel the warranty I couldn’t get the refund on the taxes that Sal charge on my contract paper because the warranty company say I only got charge 1615 without taxes. But my contract are 143 $ more than it should be with all the calculation. There shouldn’t be lies to customer about their interest rate just to sell warranty, that is hard earn money people have to work for to pay off the loan. To everyone that come in to buy a car, do your research and don’t fall for the trap they are going to put up to take your hard earn money away from you. Last story of the review, 12÷14÷15 I received a call from the office that the contract got send back and need to redo the signature and thought I got lucky so they can redo the contract to take off the warranty and taxes, I told Sal since the contract got send back he need to redo a new one without the warranty, and told him, my brother and I will come in the next day to sign it, he say ok, but suddenly near 8 p. m I received a call and say we don’t need you guys to come in anymore because the bank approved it. I don’t know what they did but now I’m stuck with high payment!

This review is about the service department.
I made an appointment with the department to replace my airbag, as Honda had put a recall out on the airbags of certain models due to injuries they were causing. I made my appointment a month in advance. When I called the day of the appointment to confirm, I was told that there was no record of the appointment and they would not be able to replace the airbag for at least a month. Mind you, Honda themselves put out the recall due to faulty manufacturing– I was not looking to replace the airbag for kicks and giggles. Anyways, I called the Honda corporate office, who informed me that the dealer is not allowed to refuse recalls and that I should bring my car to them, which I did.
I picked the car up following the replacement of the airbag, and drove it home. THE NEXT DAY, the car wouldn’t start. Assuming it was the battery, I jumped it. After jumping it, I noticed that the driver door ajar light was coming on (even when it was closed), and that the power locks weren’t working either. I learned that the issue was likely an electrical one, and the battery failure was due to this electrical issue as well. I called the service dept about this, and they informed me that they could not have caused the issue, but I was free to pay $ 150 to diagnose it correctly if I wanted. Unbelievable. I have since discovered that it was definitely possible they caused this issue, and I think it’s absurd that they would make me pay for something that may have been their doing. It goes without saying that you should not bring your car here unless you want it damaged.

Good service! Hassan Khan did a great job explaining the features of the Honda civic I purchased. In addition, he took the time to show me other cars and explain options that were within my budget. They have a good variety of used cars.

Abysmal customer service. Unbelievably snarky, ill-​tempered, rude staff unable to answer basic questions.
Call the main number, a barely intelligible person answers the phone. You then spend five minutes attempting to make yourself understood in monosyllables, only to be put on hold for a further five minutes, and then disconnected.
Ask to speak to a «manager,» they’re always in «meetings.»

No pressure to buy. Anthony was very patient and transparent. He took the time to go over the details of the deal. He took care of all the paperwork.

Seemed OK, went to look at a car, car wasn’t as it looked online and engine check light was on. Looked at some others, nothing fitted the bill. Informed the salesman of the strict deadline I had for finding a vehicle and was assured it wouldn’t be a problem and I’d hear back over the next day or so.
Thankfully I don’t put much trust in people and bought elsewhere as I never received the call.
You win some, you lose some.

Took my son there to buy a car. The salesman had us to come back about four times to look at the car and to speak with the manager giving my son the impression that his dream car was just a signature away. From the onset I made it clear that I would not be a cosigner and that my son would be getting or not getting the car based on his own salary and credit score. They were cool with that and ran his credit report and said it wouldn’t be a problem. Then after running his credit report they wanted us to put a $ 900 deposit on the car to hold it. I told them not until I was able to see that he was financed would I do that because I have seen and heard about too many horror stories where folks money is lost or messed around with by car dealers and they end up either losing their money or not getting the vehicle they came in to get. The salesman promised me that would not happen. I told him I knew it would not happen because I was not going to release my money until I saw and my son signed for financing of his car. That’s when the games started. The salesman went and got his hot shot young Latino manager who tried to sweet talk and assure me that he was trustworthy and that I had nothing to worry about if I gave the deposit and that nothing could proceed without the deposit. I told him that’s fine because I have three vehicles and didn’t need another one and informed them both I would be leaving. They kept trying to keep me but I wouldn’t stay. A few days later they called my son and told him to come back in to see what they could do for him. Needless to say they tried to bamboozle us by taking my son and me into the finance managers office to see some of the banks that were bidding on my son’s request for financing. After a few hits, they informed us that we had a match, but would need to up our down payment from $ 900 to $ 1200 but that the money would have to be paid within three days or the loan would have to go out to bid again which would hurt his credit score. When asked why the amount went up we were told because my son doesn’t have a credit history and he hasn’t been on his job long enough. So, we said we would get the money and come back as long as we were assured that he could get the car. When we got back we were told that I would have to be a cosigner on the loan in order for it to go through. I reminded them that at the onset of this transaction I informed them upfront that my being a cosigner was not an option. At that time they told me they didn’t think it would be necessary for me to cosign as long as my son had a decent enough down payment. Now everything has changed. I was so ticked off I told my son to get his things so we could get out of that place. We left without my ever having released a dime to them. That dealership is a sham and they need to stop playing tricks with people because it’s not nice. I am a smart consumer and though I am a woman, I told the little dick head men at that dealership that I have worked in finance for twenty five years so don’t think that I am blonde because I am woman. The two are mutually exclusive in my case! Ha! So the joke was on them because the game they played, well they got played because I left with ALL my money in my pocket. The only thing they wasted was my time, which is a commodity in and of itself. Oh well, you win some and you loose some, but in the end make sure you are on the winning end! I did.

They will use every cliched trick in the book to pump money out of you. They provided me with an artificially high interest rate until I reminded them that I had already provided details of my private financing, which had a substantially lower interest rate. They put a price on my financing that was higher than had been negotiated. When I pointed that out, they first made a ton of excuses and then finally changed it. They calculated the interest rate higher than what it was supposed to be. I sat there 8 hours to buy a car– in the hopes that I would be too worn out to question the numbers. I can’t wait for the day this outdated, cheating-​centric mode of car buying goes the way of the dodo bird.

What a horrible experience. I went there to look at a truck. It was nothing as advertised. The truck had a huge dent in it, and rust on the front bumper. They already lost my business once due to the fact they have cars on their website that are not even in their inventory. They undervalued my car and gave me 3 different quotes on kelly blue book. The dealer told us to wait, and we had our 7 week old with us, and she went and ate a hotdog. Then we dealt with the manager who said he was going to speak with his manager and never came back. I honestly cannot believe this place is in business. Buyer beware !

Great team, very pleasent experience, I really appreciate how patient and helpful Billy, Alex and Alexis were with my first leasing. They know about the business in other level and will give you a really nice deal either you want to buy or lease. So happy to find them.

I bought a Honda Fit from them in 2013 and believe I was a victim of «jamming» I see on the news they are now being investigated by the attorney general. I was sold a $ 17,000 car for $ 19,000 and they told me it was because they were security etching my windows and putting a security system in the car which were options I did not want. I was under stress at the time and did not do my do diligence in shopping for this car. After going in to complain on a busy Saturday they agreed to add options to my car in lieu of the security system but still charged me a grand for «window etching» and never provided me with any info on how to make a claim in case the car was stolen. I gave up and chalked it up to my fault for rushing into buying a car. I am now going to pull out my paperwork from 2 yrs ago and give it to the attorney generals office.
I would give them 0 stars

I am now onto my 8^th Honda!!! Salesman Ben Thomas is the best!!! I have referred him to my family and friends and will continue to do so.
Go see Ben Thomas I promise you will thank me!!!
Service Dept. is not so great sad to say

Always the best customer service and the nicest people.

I’ve taken my 2013 accord here for service for about 2 years now and haven’t had any complaints or bad service experiences. I have dealt with a lady service advisor, forgot her name unfortunately and recently dealt with Robert, He was very pleasant and polite. I have also dealt with Mike from express service in the past and he is great too. I didn’t buy my car from this dealer ship but, the way my service experience has been i would definitely consider doing business with their sales once my lease is up. One thing I have noticed is that some people have come out with a voucher for a free car wash but I have yet to receive one.

Greatest dealership, 5 cars purchased over the years wouldn’t go anywhere else always a great experience

DO NOT DO BUSINESS WITH THESE «people». They will take your phone number off caller ID and harass you!
The people at Honda of New Rochelle are a prime example of why car salespeople have a bad reputation.
1. Called Honda of New Rochelle to verify that a particular car was available. It was, so being that I live 50min away, I made an appointment to see the car after work. Upon arrival, the salesperson I spoke to was gone… now the time wasting begins!
2. Now I’m pawned off to whoever was «next up». Sitting at this desk where everything is glued down to the desk like some cheap motel; I have to go over everything I already went through with the first sales person. BTW this salesperson did not know how to search their own inventory, use the internet, and blatantly lied for a good 20min (as to be expected). At one point, he pulled up
looking for similar cars! I’m at a Honda dealership; why are you wasting my time with AutoTrader?!
HERE’S WHERE IT GETS WORSE…
3. The car was listed at $ 17,8000. Prior to driving up I asked about prices since I didn’t want to waste time driving up after work, if they wouldn’t play ball. I wasn’t asking for much off… so I offered $ 17,500 CASH ON HAND! (-$ 300 off). Reasonable considering everything involved with used car sales and all the markups/​BS involved? The salesperson goes and talks to the manager for a good 10min (more waiting/​stalling). Then the salesperson comes out and says they can’t do anything. I said ok, and left. They were rude & unprofessional, so I was fine with walking.
4. The next day I bought a backup car I found elsewhere… ok, done with Honda of New Rochelle, right? NOPE!
5. New Rochelle Honda calls me late at night two days later asking if I’m interested in the car or another car! *** I NEVER GAVE THEM MY NUMBER! *** They asked for my number the first day, but as to avoid these spam calls, I chose not to give it to them. So now they used callerID to obtain my number against my will and spam call me. All this after I drove up with cash-​in-​hand, and they wouldn’t budge over $ 300.

The employees here really go out of their way to help you. They changed a lot since the last time i’ve been here. I went to look at their inventory and they have a wide variety of models available. Definitely recommend coming here to purchase a vehicle. Their prices are some of the best ive seen compared to other car dealers (major world, paragon honda LIC, Jamaica, etc)
**FYI– If you can, ask for Debbie! She was the rep that helped me out when I went in last week. Very friendly and gave me some really good deals/​prices for cars. Not to knock down the other reps, but Debbie definitely will take care of you when you go in.