Empire Harley-Davidson

I have been riding Harleys for over 20 years. Met all kinds of people. some I remember and some, well, lets just say I forget. Never even considered reviewing a motorcycle dealership until I came across Empire Harley Davidson and especially the G.M. Kyle Hildebrandt! This is not your cookie cutter, Harley dealership where everyone walks around with their tough guy attitude and leather whatever. Yeah, they all talk the talk & walk the walk, but they don’t ram it down your throat. Look, if you don’t run with the Banditos down south, or the Hell’s Angels on either coast, your a weekend biker who loves it! Well, this place is a place where you can be who you are and the staff makes you feel like its your home! You want to buy a bike, you WILL NOT find a better deal anywhere. PERIOD! You need parts or service? These people are the BEST at what they do and they take the time to explain everything to you. so now you know too! I’m no review specialist, but I am a hardworking individual with a wife, kids, mortgage and lots of bills. living the American Dream… my point is, every penny counts these days and you want to make dam sure that your getting the biggest bang for your buck! So, when your done with all the glam dealerships and the we are who we are dealerships, go to a REAL AMERICAN HARLEY dealership. a place where you feel at home, take care of business, or just chill out and relax in their lounge after a ride. go to Empire Harley Davidson in New Rochelle, NY! You will NEVER go anywhere else after you walk through those doors. Tell Kyle Pete the Greek sent you and welcome to the family. See you there and ride safe.

the service is terrible Went in for inspection and they failed my bike for marker lights that they sold me thief’s
Don’t go here rude and after I tell them my light were on my bike for 8 years and I have had my inspection done there in the past no ever gave me a hard time about my light they have new bikes in the show room with tinted markers the person tells me he’s new here I can’t help you charged me out side for inspection and I got no paper work what bull shit tying to make a dime
With this kind of customer service they won’t be there long I’ll be buying me new bike in queens.

I had an appointment this morning for 20K service. Sam got me in right away. Curtis serviced my bike and he did excellent job and in a timely manner. I knew I would have to wait a while, so I walked around… and shopped. I decided I needed sissy bar for my T-​bag for summer adventures and a cell phone holder and they didn’t mind adding them on while servicing the bike. Heather remembered me from previous service time and she asked how did I like the jacket and boots she recommended last time. The parts department was fully stocked and everyone was very polite and eager to answer my questions about pretty much anything. Angel took his time to show me a new bike, so we have an appointment for November… LOL. James was keeping me busy between his meetings with advice on long distance riding tricks.
I am extremely happy with Empire HD services.

What can I tell you about my EMPIRE HARLEY DAVIDSON experience with them has been truly a blessing from customer service to outright family they made my dream come true my first time was with my 2014 Ultra limited, to now my 2015 Ultra Classic limited these guys really made it happen they truly work with you in all aspects of the word. From the management team Chris, Kyle, Pete thank you. And a special thank you for the salesperson Mr angel Ortiz the best sales rep you want to deal with soft spoken, very patient and excellent knowledge of product. This was my personal experience from the heart. DRE LONG ISLAND NY… ⁸⁄₂₀₁₅

These guys are the sh**… After going to a bunch of different dealers and finding bikes I wanted/​liked the service wasn’t there, any one is willing to take my money and give a good deal on a bike but all lacked the service. The second I walked in the door it was nothing but help and service and pretty much everything you would want from a dealer but they don’t stop there. Everyone knows you before if not after you make a purchase. After I bought my bike I walked over to parts and met Charlie great help and service. Andrey Chris and Geoff all helped with my sale even the GM Kyle came over before the sale. I will always go here for bikes parts and gear.

I purchased my first Harley in 2011 an FXDWG when they were still New Roc Harley. I also purchased an 1100 Ducati Monster later in that year. When I returned to see what 2012 there had been a change of ownership, it was immediately noticeable, Kyle the GM came out to say hello and greeted all the customers walking in, and I met Kris who was a sales rep and now one of the sales managers. Kris is a great guy, helped get me the best deal possible for my trade in, and got me on a new VCRSDX. I enjoyed the hell out of that bike, Kris even went out of his way to pick up some cigars for me to enjoy while I waited for the bike paperwork and prep to get done! The staff here is great! You build a great relationship with everyone, it’s like a scene from cheers, when you walk in everyone know your name. John and Andy from parts are awesome people, I can’t even begin to tell you all the help they have been. Angel and Brett over in service always looking out for your ride making sure it’s all running up to par. I’ve bumped into Kyle in several places outside the dealership, he always comes over and says hello, asks how I’m doing. I encourage everyone to come and join the Empire Family.

I had a great experience with the sales team buying my preowned 2010 Road King. The price was right and the sales team are down to earth.
The parts department is very helpful and gave me a discount.
I also am getting some work done on my bike there and the service department have been great so far.

Got my first motorcycle here and I am not disappointed. As soon as the financing and papers were signed my fiancée and i had our pictures taken and were given alot of free clothes. Sales people and staff in general are awesome. Will not go to any other dealer.

They missed out on three sales in 24 months and I ended up going to Danbury. 2 missed sales were because they would not discuss pricing on the phone and the 3^rd sales was due to a Ducati trade in with less than 500 miles. they said they would call me the next day and never did. They said they didn’t know much about Ducati’s even though they sold them a year earlier when it was New Roc. Missed out on $ 55,000 of bikes. The only thing that makes me not give them zero is that I cannot and their parts and retail staff are strong, pleasant and helpful.

Home of the $ 20 tire change. I live fairly close to 3 Harley dealers and this one gets my vote. I usually live on my motorcycle and am a very busy person. With that being said, I don’t have a lot of time an money to waste. I called ahead and was able to schedule my appointment within 3 days of calling. All the other dealers were going to make me wait 3 weeks and were going to charge around $ 100 for the tire change.
I was greeted with a smile and quick check in. They have a very comfortable waiting area which offers a TV, couches and free coffee while you wait. They always have a clearance rack if your in need of shirts, jeans or jackets. The parts department is fully stocked. They even offer children’s clothing and novelty items. Ohhh yea, they sell motorcycles too!
Every employee that noticed me smiled and made me feel welcome. A few went out of their way to see if I needed assistance. This will be my go to place from now on, even though it about 40 ride. Sometimes, it’s not the distance, it’s what you get when you get there, which is AAA service.

Had a blast today… They had a demo riding which i took my boyfriend and he loved it. Everyone was friendly and gave us information on the bikes also coffee was free and AMAZING!!! We are so coming back to buy a bike or to even have another demo which i hope they have another soon!

I’ll be frank, for an individual to not have any intention of purchasing ANY of Empire Harley’s inventory, I was treated with some of the most exceptional customer service I’ve ever received. (believe me, I’m in the «service» industry) I was pleasantly surprised when Kris (Product Specialist) took the time out to not only walk me through the different choices of bike that would fit me and my style, but also walk me from department to department introducing each of the friendly Empire Harley staff members. Now that I have the budget set aside to make a smarter «financial decision» about which motorcycle I’d enjoy the most, I have no desire to search elsewhere or even allow another bike shop to win my business. The guys and gals at this store (now under new management) truly care about your customer experience — with or without making a purchase. That is simply how good business is practiced.

Regarding the closing of New Roc — it had Terrible Service Management, and in addition to my crappy inept experiences there, I found I had plenty of company.
In fact I went to Danbury to buy a new bike specifically because of my awful experience at New Roc (which is 6 miles from my house).
So when Empire appeared replacing New Roc — I figured I’d re-​evaluate.
To be fair I didn’t have an experience with Empire Service — but the important thing is WHY.
SAME SERVICE MANAGERS.
Forget it — I prefer to drive the 45 miles to Danbury HD in CT.
No thanks.

When I heard that New Roc HD had been sold and that the name had been changed to Empire Harley Davidson I thought why not go and update the T-​shirt collection and see what was what.
Although it looked essentially the same it was clear that there had been a definite change cosmetically as well as with the feel of the place. Everyone who approached us was nice and helpful. They had plenty of UBTs from which to choose including the bestest one of a King Kong like gorilla climbing the Empire State Building while holding a Harley in his hand. So clever! The L found some more jeans he wanted as well as the T and all was well.
I just think it is unfortunate that Empire’s listing has not been given a clean slate. New owners and a new name should constitute a new listing free of any old issues with New Roc HD with whom they are not affiliated. I did try to create a new one but it just got looped back in with the old. I hope that that will get straightened out as it seems this HD dealer deserves a chance to please as well as piss off people on their own accord, lolz. ;)))

Empire Harley Davidson is in the same space and location as formerly known New Roc Harley Davidson. It isn’t simply a name change. New owners, new attitude, some familiar faces from New Roc (the ones who were always great in addressing your needs under previous ownership) make Empire Harley Davidson one of the Tri-​State areas better Harley dealers to do business with.
From the moment you walk in, you are greeted warmly, by either the sales staff or the owner Cooper himself. Plenty of selection of bikes, parts and apparel, and if you don’t see it, they’ll get it for you. I recently went back not knowing the change of ownership to trade my Sporty for a new Softail Slim. Wound up privately selling my Sporty and did a straight up purchase for my Slim. Being a new model and not very available, they turned over every rock they could to get me a Slim asap all the while keeping me informed of the process and answering any questions and concerns I had. Once they received one, parts worked with me patiently to set it up the way I wanted, going through multiple scenarios as I couldn’t get financed for the ultimate wish list and finance did what they had to do with the bank to get me approved and at conditions that were favorable to me. I live nearby so I’m around often and every time I’m greeted by everyone very warmly, almost like I’m a part of their team. Brought my Slim in for my 1000 mile service and to install my parts upgrade and couldn’t be happier. My Slim looks and runs great as service did what we discussed and then some!
Don’t think this is the same dealer and ownership as previous New Roc. It isn’t. Empire should be checked out if you are looking to buy a new Harley or even just a tshirt for a friend.

I know that their showroom closed and they were able to open up another location right across the street… Came in here when my friends father was having a mid-​life crisis and wanted a Harley… SMH… Customer was lacking but… I really did not expect much from them… So we ended up taking our buisness to Brooklyn; where we should have gone first…