Decided to give them another try… BIG mistake… Ordered frosties and the girl making them made it a point to put her hand into every cup before she filled it with frosties… I will no longer even think about this place… disgusting
Miguel Z.
Classificação do local: 1 New River, AZ
Fries are old my frosty filled only ¾ of the cup. On top that I’d pay over $ 9.00 for a Md. Meal and small frosty.
Richard M.
Classificação do local: 1 New River, AZ
Very nice location and store… New… very poorly managed. It’s a shame to see really, somebody invested a lot of money and it could be a gold mine. Store is dirty, looks like they wipe things down with dirty water. Equipment is not maintained or stocked properly. Something is lost between the time an order is made and when it’s delivered. Poor teamwork.
Ty V.
Classificação do local: 2 Phoenix, AZ
Foods no good service is weird. Place was shut down temporarily cause a mouse was found in the chili
Olivia R.
Classificação do local: 1 Phoenix, AZ
Terrible management service!!! Junior I think his name was? Mean to customers, overall terrible terrible experience. I will never return as long as he works there
Carine N.
Classificação do local: 1 New River, AZ
shame on them. serving apples to kids that have obviously been frozen and thawed and then refusing to replace b/c «they have a good serve by date.»!
Traci D.
Classificação do local: 1 Phoenix, AZ
We keep hoping it will be better each time we go… just not happening. We always go through the drive through. The food is mediocre at best. We have had items excluded from our orders several times but the biggest concern is the service. Last night we went at 10:50. I thought all Wendy’s had«open late» drive-throughs. Nope. They close at 11. They took my order and didn’t mention they were closing but after I ordered a #6 they Said«oh my gosh…» And acted very annoyed. I wasn’t sure how to respond to that, so I asked if they were closed. They said they were closing in A few minutes. So I said never mind. We won’t go back.
Eric S.
Classificação do local: 5 Phoenix, AZ
Top-notch customer service. I have visited during the day and night and always enjoyed the service and food. Reading other reviews, I don’t discount that they may have had bad experiences, but this place deserved some fair perspective from people like me who have enjoyed it. Staff was always friendly and food was prompt and good.(Nope, I don’t work there or no anyone that does)
Mary B.
Classificação do local: 1 New River, AZ
long wait times forgot I had«pulled around» then got attitude and disrespectful behavior to customers, manager did not seem to care. Will not be going back!
Patrick B.
Classificação do local: 1 Phoenix, AZ
Don’t bother visiting this location. I keep hoping this place will get it together, is there even a manager at this location? This place is like a high school without a principal. The employees never seem to be trained and look lost, bored or are goofing off. Today, I tried ordering 2 different items & they were out. Then my order was prepared incorrectly, the same for the person in front of me, which is routine here. I will no longer be stopping here, they have used all 9 lives!
Justin S.
Classificação do local: 1 Phoenix, AZ
So bad. Service is always so slow inside. It’s like they only care about the drive through and they usually screw that up too. I know it’s Wendy’s so my expectations aren’t high but this place still manages to consistently disappoint. Seems like poor managers. Once I had a really nice cashier that was trying hard and even asked for help from other employees when she got backed up but she was told to stop complaining and just go slower. I looked around and saw two other employees flirting with a group of teenagers pretending to clean tables. I could go on with more stories like this but the general trend is slooow bad service with managers who are mean and don’t care about customers.
Stephen G.
Classificação do local: 1 Arlington, TX
Thanks this location, I will never visit a Wendy’s establishment again. In three visits, they have screwed up my order twice. The drive-thru is the slowest I have ever been through. Just today, at the Drive-Thru, I ordered two Crispy Chicken Sandwiches, with pickle. I was in the line for a total of 9.5 minutes, and I sat at the window for 7.5 minutes of this time. When my order arrived, I pulled up and checked the items as I thought there might be a problem… there was. Not only was my order incorrect, but the chicken was under-cooked. Due to this, I went inside and asked for my money back.
Howard A.
Classificação do local: 5 Phoenix, AZ
Service was excellent! They were super fast. They have one of those cool coke machines that has 100+ flavors. The food was as good as any other Wendy’s.
Charlie B. H.
Classificação do local: 1 Eureka, CA
Service is good. Food is gross, no wonder why its hidden…