Madison Pointe Rehabilitation & Nursing Center

Maybe the people who feel they had a bad experience are the only ones who take the time to write. My in law has been here for a while and my wife is very happy. The staff is always helpful and kind when she speaks to them. I feel my in law is getting proper care and he seems happy.
I don’t think any level of care can be good enough for a loved one and there are a lot of places out there that are truly horrible. I don’t think Madison Point comes anywhere near them. We never announce our visits and have never walked into a bad situation. If your thinking of putting a family member here check the place out and stay in the lobby and talk to people visiting their loved ones. I don’t doubt the people who left the bad reviews truly feel that way, but in my experience we never observed anything close to that

Our experience was horrifying .Not enough staff, no RN. The state should do a surprise inspection and the place would be closed down.
My husband was there for would 5 long days, then I transferred him back to the hospital
Upon arrival at the ER, the doctors told me I made the right choice .
Madison Pointe did not monitor is oxygen, levels did not listen to his lungs, he had lung cancer .
Very unprofessional staff .
Don’t bring your loved one to this terrible place !
My husband would call me at 3AM because no on would answer the call button and he needed his pain meds.
Our experience was terrible.

Our recent AHCA survey neutrally reflects our true quality.

Run… do not walk, grandma to a different facility.
I have no other words for this facility than disgusting. Don’t be lured into a false sense of security here. The lobby is quite nice. The recreation area is quite nice (though I didn’t see a single resident using it). But, that’s where it ends. Once you move deeper into the facility, the truth becomes evident.
I had a friend on the acute ward, after they were recovering from a broken hip and receiving therapy. The therapy center is very small and not very well equipped. They can only have about four patients in there at a time, which means that it is a long wait for someone to receive their physical therapy. During the time of my friends convalescence, he did not get the daily therapy that he was supposed to receive. We went for a stroll around the facility and wow, as you get to the back area, where the long term care is given, the smell of urine is absolutely overpowering.
Full disclosure, I am a retired nurse and DO know how a facility should be kept. I did work in long term care for many years and this had to be the foulest, most filthy rehab center I ever had the misfortune to enter.
My friend is a smoker so he asked me to help him outside to smoke. I rang for the nurse to get permission to take him off the floor. 20 minutes later, she is STILL no where to be found. So, I hoisted him into his wheelchair myself and took him to the charge nurse desk to let them know I was taking him outside.
Not a question asked. No one had even stopped me from coming in when I first entered the facility. Now, here I am just wandering the halls, looking for the smoking area. Not once did any one stop me and ask me for a visitor pass, see what I was doing there, wanting to know my relationship to the patient. They house patients who have dementia and alzheimers here. I could have walked out the door with ANY patient and no one would be the wiser.
Their smoking area consisted of where the nurses go for their break, a small patio with a torn screened in area. The nurses had their work out there with them and were openly talking about other patients and their families while we sat outside. Um, hello? HIPAA, anyone? I have never seen a group of more obnoxious nurses in my entire life. They spoke so ill of the facility and the management there. As a nurse, I DO understand the frustrations of having to deal with a management who doesn’t have a clue, but NEVER would I have those conversations in front of patients or their families!
The patients that I saw there who were in the long term area were disheveled. Most looked dirty and unhappy. Many of them who obviously needed assistance with eating were not getting it and just sat there with their food in front of them, getting cold, while a group of CNA’s stood off to the side talking about their plans for the night after they got off work.
I had my friend move his facility to Life Care Center on Troublecreek and 54, a place that I worked for for a year and knew that it was clean, nice and he would get his daily therapy. It was a hassle to get him moved because Madison Pointe took forever to get his paperwork together. They were terribly rude to my friend when he told them that he wanted to go elsewhere and made the process to get his paperwork sent there drag on much longer than it should have. I finally brought his paperwork over to the new facility myself AND drove him there on my own as their transport procedures were ridiculous.
MP has a very notorious reputation in the nursing field as well as being one of the most undesirable places to work and it was very clear to me why that was.
If you love granny, take her somewhere else the next time she needs to recover after surgery. And definitely do NOT consider putting her here for long term care.