Murray Hill Veterinary Associates

The two doctors/​owners are more concerned with their retirement, that is coming very soon. As opposed to properly managing their business. The emphasis is on the Almighty dollar, instead of an animals health and well being. When a recent incident where a very small dog was brought in, in an emergency situation, due to the fact the that the dog had ingested grapes, which in some cases can be fatal. The doctors were in appointments and the Vet Tech that had previously taken the initial call and booked the appointment immediately, was more concerned that the client did not come as scheduled. Not for the fact that the animal could have been in a life threatening situation, but because of the «missed appointment» ! When a father of the owner did come in later, as a result of his concern the animal could be in a serious situation. The staff at the front desk as well as two other Vet Techs, sought out that particular Vet Tech, being as she was the one that originally booked the appointment. She was no where to be found, as well as all the doctors in appointments, so they took the dog into the treatment area. Upon which they had proceeded to do the necessary steps in a case of this nature, which is to induce vomiting. The original Vet Tech burst into the treatment area, and started to berate the other two Vet Techs and the one receptionist staff. Not for the fact that they were doing the proper procedures for saving a dogs life in the situation at hand. She was screaming at them due to the fact they should never have taken the animal into the hospital for the reason that the owner had missed the appointment, and their should have been administrative protocol. When one of those Vet Techs explained that the dogs life was at risk, and the fact that the priority was to treat the animal, and prevent it from dying ! The original Vet Tech went ballistic ! Mean while she is not a supervisor, or in any way, shape or form a superior to these people. The Vet Tech that was attempting to explain saw it was a futile effort to explain anything to this person that was half her age, left the treatment area and went back out of the treatment area. The ballistic Vet Tech came out and continued to berate. In the area adjacent to the lobby where all the clients waiting for their appointment were, and obviously observed ! When the owner/​doctors were informed of what had taken place, the unprofessional and immature out of control Vet Tech, was neither reprimanded, not terminated (which, as a business owner, would have done on the spot). It was treated as if nothing had happened ! The Vet Tech that been berated, chose to leave a profession she had been involved in for a very long time. She as many of the other staff members was hard working, loyal and compassionate. She walked away from the sect of coworkers she considered family, the animals that she loved being able to help.
When it comes right down to it, the two owner/​doctors can clearly be viewed as less concerned about animals health and well being then their retirement. That all being said, I still do believe that Murray Hill Vet, is the best in the area. The staff excluding a few (that will learn life’s lessons the hard way), are the most hard working, compassionate and caring people, you will ever come in contact with. The doctors, again excluding a few that have their idiosyncrasies, like screaming and yelling at the staff members like a four year old throwing a temper tantrum, because they may or may not make a mistake, goes to show just plain immaturity. The majority of doctors are, as the staff, compassionate, hard working and caring !

Don’t know why, but I didn’t have much luck at MHVA. I took my puppy here twice hoping it’d be his regular vet, but both experiences were confusing at best. During our first visit, the doctor saw him and right away recommended to give him a couple of vaccines he didn’t yet need (bordetella). I’m a first time dog owner, so I took her word for it only to find out later on that he’s too young to get bordetella! Second, the doctor didn’t schedule my puppy for the 4^th DAPP when that’s what he needed sooner. The vet should have started with that instead of bordetella. I went there the second time and again, it was confusing. They were recommending all these shots, and I have to idea what’s really necessary or required for a puppy. I asked, and they couldn’t give me a schedule of vaccines required, so I didn’t have anything to track things by. Plus, the price is very expensive here. What’s more, when I finally took my puppy to another vet (2 weeks after I last saw MHVA), the new place right away saw how much hair he had in his ear, swabbed it, and found out that he actually has had an ear infection! Murray Hill Vet saw my puppy twice in one month and they didn’t see that at all. In any event, I’m just glad to have found a new reliable place that is also very reasonable!

The Vets were very knowledgeable & professional. They take the time to take to you and explain your animals illness. The staff is very helpful and pleasant to deal with. I have recommended they to many of my friends.

Well educated, compassionate and all around great veterinarians! I never get the sense that they are trying to push anything that they sell or trying to jack up their services like so many other veterinarians! Love all of them!

We took our cats here for ten years and were very pleased by our experience with the vets and their care of our girls. Dr. Flora has been wonderful to work with over the years, and Dr. Bourassa was there for one of the saddest moments of my life — when it was time to put down my cat that I had for 18 years.
My husband and I have recently moved our of state and I know it will be difficult to find a vet clinic that is this good.

I don’t usually write reviews, but I had a wonderful experience at Murray Hill Veterinary. My cat was very sick so I had to take him in multiple times in the past few weeks. I saw three different doctors and each doctor was very thorough and patient. They each explained the issue to me and I really trust them.
The office is clean and professional. I would agree with the comments below that the visit feels very personal. One of the doctor’s even called me to follow up on my cat’s condition.

I am so thankful for the vets and nurses here. I took my sick baby guinea pig to them, and although he didn’t make it, they cared for him and did their very best to make sure he was okay.
I trust the doctors here wholeheartedly and recommend them to any pet owners.

The movie, Must Love Dogs, could have easily been written by me. I’ve never had a dog before in my life yet found myself learning to raise a puppy while I was still in college. After moving back home I knew I had to find a vet and a good one. Puppies/​Dogs get into all kinds of things and having a vet close by is always a plus.
I think I’ve been coming here for around 6 years, maybe more. I’ve tried three of the Dr’s here at some point or another and to be honest, I really liked them all. I did however, pick one that I adore and have stuck with them consistently.
They are a well run, clean and friendly practice. They are patient with pets (and their anxious whimpers or tinkles of nerves) and are really great with reminding you of appointments or upcoming vaccinations by mail and phone.
I love knowing my Dr remembers my dog and me for that matter and each visit has felt very personal. Even the assistance that come in to calm and hold my dog during shots and nail cuttings are gently and kind.
I came once for an emergency visit and was accomodated immediately once I explained my situation on the phone.
Another thing I really love and appreciate about this practice and my dogs doctor is, they are never in a rush to perform any surgery or expensive procedure if they don’t feel it’s absolutely necessary.
Most of the doctors and staff have their own pet or pets and it just feels nice knowing they approach your visit with a bit of empathy and compassion because of it.

My poodle had Dr Flora as her main vet for a few years. She is a terrific vet. Followed up when my girl needed to go to a specialist and was very comforting when my dog passed away. We had also seen Dr Brody for a stomach ailment and he was very good too. Staff is friendly and helpful. Highly recommend Murray hill vet group. Will be back when a get another pup!

They take excellent care of my parents’ dogs. The vets really know what they’re doing and seem to recognize that pets become almost like family members. They’re also very flexible, you can call them on a moment’s notice.

Dr. Christensen just phoned me at 9:40pm to update us on our dog’s TAA ACL surgery. He has been following up after each visit through both the primary and specialist care needed over the last 3 – 6 months with our ridgeback mix, sometimes working past 11pm. Dedicated. Professional. Incredible. Highly recommended.