Auto Enterprise

Daniel is always helpful and looking for what’s best for people. Ana is very resourceful and helped me to figure out insurances and documents. They helped me going from an unexpected car break down into a new car. Stressful time turned into happy time. Highly recommend them. Their service department does a great job at detailing and servicing the car as well. Thanks for everything.

Absolute unprofessionalism. They sold us a Silver Yukon with a blown up motor (this wasn’t discovered until a month later). They also convinced us to get the extended warranty, but in the end the warranty did not cover the blown motor. They told us to get our money back from the warranty company and trade in for another SUV on their lot using a portion of that money back as cash down. Auto Enterprise managed to recieve that check back from the company and stole our portion. THEY EVEN HAVE OUR OLD BLOWN UP YUKON FOR SALE AGAIN!!!
Our salesman was on his cell phone the entire time on the day of pick up of the Suburban we were getting. He only provided ONE key for the new truck and tried to give me an old key fab with the pads too worn to tell which button was which. I then made him go back in to program my old Yukon key fab I had given him the previous day. Suburban was clean however they didn’t even so much as take the stupid paper and stickers off the wind shield.
We have attempted to contact and get our $ 613 back, so here is another attempt! Call (727)919−4989 to make this right–

Sean at auto enterprise sold me a car with bad cats.
This dealership resets check engine lights just
to sell the vehicle then when the light comes
back on you are one your own. We paid $ 15,000
for a used car that still wont pass inspection.
Sean will not return call and auto enterprises
is dodging the repairs. Have any car you
purchased from them checked by your own
certified mechanic. Do not trust what the
tell you verbally. Its a shame dealerships
like this exist. A claim is pending with
the Attorney General.

I was interested in a car that was advertised on their website. I called about it one day and talked to Dean. I called back the very next day and talked to Dean again to verify the car was still available and inquired if the car actually looked as good in person as it did in the posted pictures. He said it did and invited me to come take it for a test drive. I told him we were in Wesley Chapel and it would take my wife and I at least an hour to get there as we would be leaving within the next few minutes.
Grabbed my checkbook and the tag we would be transferring and headed to New Port Richey.
When we arrived to take a look at the car Dean was on the phone talking with what we could tell was a very unhappy customer. During this time we found out from the sales manager they had sold the car we were interested in the previous week.
When Dean got off the phone, I told him my wife and I were the ones that called a little over an hour ago from Wesley Chapel about the Mercury Sable. He greeted us and proceeded to lead us outside when the sales manager informed him the car we had drove all this way to see was not on the lot as it had been sold last week.
This means both days I called to inquire about the car, and was assured both times by Dean they still had it on the lot, it had actually been sold and was long gone. All we got for our trouble was a feeble apology.
Bait and Switch or just a case of lazy unprofessionalism? Either way, I would not recommend buying a car from these people. A good salesman, knowing we were making a two hour round trip to see the car, would have verified the car we called on twice in two days was actually on the lot before inviting us to come take it for a test drive.
A good sales manager knowing the inconvenience we endured was 100% their fault, and 100% avoidable if Dean the salesman had simply got up from his desk and walked outside to make sure they still had the car either of the two times I called… could have offered us a token gift card to compensate us for our gas and time. Instead we got nothing more than a shrug of the shoulders, and told «sorry». We were not made to feel their apology was sincere. It seemed to me to be mundane and quite routine.
Before posting this review, I checked to see if the car still appears for sale on their website, and it is. If the car was sold last week… it shows they make no effort to keep their website current. If they did, then I would not have called about a car that had been sold and would not have been told they still had it and I would not have had my time wasted by a car lot that could care less about inconveniencing their customers.