Gerard’s Waters Edge Marina

I rented a boat last minute for my boyfriends surprise birthday outing. I was referred to them by another boat rental company in that same area since they were booked the day I wanted.
I booked the event and saw later that they had horrific reviews! But the plans were in motion and I wasn’t going to cancel just make the best of it.
We were greeted by an older woman who was so sweet! They had our paper work ready and told us to head out to the dock! There we were greeted by Allen! He was great at giving us direction on driving the boat, where was the best place to go along the lake, what to look out for when driving!
The boat was actually really nice, clean, and had a radio with blue tooth connection which was awesome!
We were out on the water all day, went to Chicken Rock where we did the rope jump!
We got back around 4 to the dock and gas was about 22 dollars! The pricing for the boat and the gas estimates was exactly what they had told us it would be!
The place deserves a good rating! We had an amazing time and will be booking another event very soon!

If I could give no stars I would. This place has no management, intelligence and is just plain bad business. Rented a premium boat with 5 of my friends. You pay more than $ 100 more for a premium, compared to a regular ski boat. So we would expect to get what we paid for. NO WAY! There was garbage in the boats, beer in the cup holders and the stereo didn’t work. The staff took over an hour trying to get it to work, after an hour went by we just said screw it, time is money. We tried to talk to the owner and see if she would give us some kind of break considering the trouble and lack of quality and time lost. She completely lost it. Starting yelling at us and said if you don’t want the boat go home!!. I mean, is she serious??? Worst owners I’ve ever dealt with and business. Never going back. Go to echo bay. Much better marina. This place is horrible.

We had 10 people chartering a pontoon boat, they do not accommodate parking for more than 1 car which does not make sense since cars usually don’t carry more than 5 passengers. They made us park over a mile away and did not provide a shuttle. It the little things

We rented 3 times from Gerard’s and this is the last!
I agree with the last person who wrote saying they rent from 9 to 5 but you can never get the boat at 9 it’s always more like 10, we had the same problem and they don’t seem to care.
Now that’s only one reason we are not going back. This week we rented on a Tue so it was slow. It threatened rain in the early afternoon but we figured if it did rain we would go back and they would credit us for the unused hours and come back later in the week. That is what they told us when we called two weeks prior to our rental. Well we had a great lunch at Down the Hatch and it began to rain. So we got on the boat and headed back, wet. On the way back about half way before reaching the marina it poured again and then stopped. We were wet and unhappy. We had 2.5hrs. left and the owner said, «no one else came back». That didn’t matter to us, we were soaked! We tried to negotiate saying we’ll come back later in the week just give us a small credit for the unused hours. The response was, «the owner said we are not giving anyone credit today».
The one thing that kills business is when owners and managers don’t care. Unfortunately this is the case with Gerard’s. It will catch up with them. If they are tired of dealing with the public they should sell out. There are some really nice employees there but the manager or owner definitely has an attitude!

Rented a pontoon boat on a Sunday. They say rental is from 9am-​5pm. Their doors don’t open until 9am and with their unsystematic method of checking you in I didn’t get out on boat until close to 10am. I was 4^th person in line when they opened their doors but staff let the first person in line have their 5 friends cut line even though they were separate rentals on separate credit cards. When they have a line they should have a better method of checking people in by the order in which they are in line – just a basic societal guideline. Their idea of parking is to have renters park in small lot for Pikes Peak, a recreation area open to public. When it filled up at 9:15am they have you park nearly half mile away with no shuttle. This is something they should let customers be aware of prior to renting.
Pontoon boat had garbage under seats that was not cleaned out from previous rental. Less than 30 minutes into ride across lake boat began to shake. Since we were about to anchor for the day and already behind schedule due to check in, we enjoyed the rest of the day and didn’t bother to call marina. (Learned that even if I had called when noticed the shaking, I’d still have to pay for whatever needed to be fixed, so at least I didn’t lose more time on my rental by calling them).
Driving back to marina was slow going, definitely something wrong with boat. Upon inspection while returning it was missing one blade of propeller and the welded fin at front was missing. These pieces were there upon inspection leaving marina, but mysteriously gone although boat did not hit anything.
One blade gone with no damage to other two on prop, and a welded piece of metal ripped off from simply driving the pontoon. I’d be very curious to see their repair log on that boat.
They were very friendly considering they were thinking I damaged their boat. Will I rent there again – probably not. Other reviews I found online reported some prop issues. What should have been a $ 515 day (after gas and tax) turned into over $ 850.

I am not sure what the other reviewers are talking about… we had a great experience. We rented a pontoon for a full day. Our day out consisted of my husband and I as well as our two daughters (18 months and 3 years). We had a GREAT day! We drove up, a nice young man greeted us, we went in, we got a map, etc, got on the boat, another nice young man went over everything we needed to know and then we shoved off. The boat was clean and enclosed so we didn’t have to worry about our little ones. We found great places to anchor and swim.
At the end of the day, we allowed enough time to get back to the Marina and turn in the boat. We waited in line to get gas, but it wasn’t bad. We filled up the boat, the staff did a quick review of the boat and propeller (to make sure there wasn’t damage)… we paid the gas and went home. GREAT DAY!
We have rented from Echo Bay 3 times prior to this and the experience was great as well. They were booked so they referred us to Gerard’s. I have to say, based on the other reviews, I was nervous to rent from Gerard’s. It was fine. We followed their very explicit cancellation as well as return policy and all went well.
We will definitely rent from Gerard’s again.

Been using them for years, both for docking in the past and now rentals. Their owners are rude and dismissive, and their staff of young guys stand around often doing little to nothing. On our most recent rental experience we arrived at 9:30am to pick up the boat but did not get on one until close to 11:00am as they had only 1 – 2 staff members doing paperwork for at least 6 different rental parties. When they finally did give us a boat, the dockhand off handedly mentioned it had just been used that morning. We asked that it be topped up with fuel, which they never offered to do. $ 15+ later… Bottom line, you got to be firm with the people at this place, and know that they will try and squeeze every penny out of you. I recommend going to Pochono Point, Echo Bay, Candlewood East or any of the other marinas on the lake rather than have to deal with the incredible incompetence and rudeness these people show their customers.

I made a reservation for a Premium Pontoon boat on June 9^th with Nicole. She explained to me that if I cancelled or moved the reservation 3 days prior to the reservation date I was responsible for the $ 50, If i Cancelled or moved the reservation 3 days within the reservation date I was responsible for the full amount. I asked that if I called before the 3 days I would not be charged the full amount. She said yes. This is where things get tricky and quite honestly confusing because their written policy and knowledge of it does not coincide.
NOTE: My reservation date was for Sunday, June 15^th
I had a major family emergency on Wednesday night June 11^th. It was late and the Marina was closed. I set to call them 1^st thing Thursday Morning (4 days within my reservation date, 3 days prior to my reservation date). My first call was at 10:10am to let them know I had an emergency and wanted to make sure that my penalty was only the $ 50. Nicole proceeds to let me know that I am responsible for the full $ 450. I cried. A lot. Because I did not have that money now that I had an unexpected Family emergency. She did not care and the conversation ended in me telling her that I was going to call her back.
I tried to get others to go on the boat and reimburse me so that I would not loose that money. All of this mind you, before I realized that I had cancelled with MORE THAN ENOUGH TIME TO NOT GET CHARGED! I called at 10:36 am to let her know I was going to try and find some folks to get on the boat. Anyway, the weekend comes along and no one can get on the boat.
I start going through their site and the email confirmation and realize: «wait a minute I cancelled with in the time they allow for me to NOT GET CHARGED!»
They do not voice and or understand heir policy at all!
This is the Policy copied and pasted from their site:
«From the moment the boat is reserved to three days prior to the reservation date if the rental, for any reason, is cancelled or rescheduled for another date, $ 50.00 will be charged to the credit card of the renter. If the rental is cancelled or rescheduled within three days of the reservation date, the FULL price for the rental will be charged.»
3 Days Prior:
Sunday
Saturday (Day 1 Prior to Reservation Date)
Friday (Day 2 Prior to Reservation Date))
Thursday (Day 3 Prior to Reservation Date) THIS IS WHEN I WANTED TO CANCEL $ 50 apply here
3 Days Within:
Sunday (DAY 1 with in reservation)
Saturday (DAY 2 with in reservation)
Friday (DAY 3 with in reservation)
Thursday (NOT WITHIN THE RESERVATION DATE POLICY TIME)
THIS WAS BEFORE THE POLICY TIME FRAME TO CANCEL. I was told) had to play the full amount… not true.
Please do not rent from this place. ECO BAY is so much nicer! The boats and the people are much much nicer.
I was shocked that they did not even sympathize with the family emergency and that they till the very end, argued that I was the one in the wrong. I wanted to come to an agreement to pay less because we couldnt make it Sunday. But Nicole kept saying that it was policy and this is how they have practiced business for years… I suggested they revisit their contract language and attitude! I cancelled my debit card to not get charged and am proceeding with legal action in case they do.
This is not good business practice.

I’ve been going here for boat/​tube rentals for a while now with my family and we really liked it. However on my last visit we ended up getting lost on the lake (its quite big) and arrived 44 min
late. They charged us $ 250 extra for being late for getting lost! So basically using their boat for a few hours cost us close to $ 700! They were tremendous sticklers! They kept saying ‘well its in the contract we should’ve charged you more’. Really? Is that how you want to run your business. They gave us no grace period and we left very very unhappy. VERY BIG WARNING: if you go here bring the boat back on time unless you like spending $ 700 – 800 to use their boat. They warned us about being responsible for anything that breaks but failed to mention to us if we are late well pay through the nose.