Bi-State Appliance Service,LLC

Scott from Bi State Appliance came to fix my washing machine on a thursday and it was a disaster. He was nice enough when he came however asked me for a plumbers wrench cause his was rusted… you are the appliance repair man. Scott decided that the washing machine clamp fell off for no reason and had his nephew put it back on. Twenty minutes after he left my basement was covered in water again. I called right away and he states on the phone that I must need a new part. How this was decided I am not sure given that he never came back to look at them machine. I called and left message… and called. The parent company Ridgewood Appliance finally got through to him and he stated I need a new part and would come Tuesday between 1−5…This was Saturday. Very long story short and many many phone calls later I bought a plumbers wrench, took apart my washing machine to find a clog in the drain which was causing build up of pressure which is why the very secure clamp came off. I removed the material clogging the drain pipe, put it all back together and the machine has been working for the past month no problem. I clearly did not need a new part… I understand mistakes happen but to not call me back, return my money or ever apologize for not providing he service he did NOT provide is despicable customer service. I would never NEVER recommend.

I haven’t used them until now, but Scott is great and has my business going forward. They really went out of their way (literally!) to get my Viking oven back in shape. Viking is apparently not the easiest company to work with, but they were able to get the parts quickly, and even drove to another supply shop in South Jersey to get my repair down quickly when the hinges the local shop ordered turned out to be broken. Great communication the whole time also. I really can’t recommend them enough.

unfortunately I had a very bad experience with Bi-​State Appliance. After reading the reviews which I should have done before I hired Bi-​state to come to my house I see that Scott gets good reviews but he did not come to my house. I would guess that if you use them you should request Scott. Bi-​State sent someone to my house who had no idea what he was doing. I was told I needed a new condenser for my refrigerator because there was nothing else wrong with it. As it turns out the technician that they sent disconnected my icemaker and also after he left my refrigerator did not work. Before I called Bi-​State it was my freezer that I was having a problem with not my refrigerator. I’m writing this review because I don’t want anyone else to go thru the aggravation that I went thru. Please call someone else!!! They should never have sent the tech that they did. I own a Viking refrigerator.

Had a horrible experience fixing my dishwasher. He came for initial diagnosis and charged me for the visit. And then never heard back from him for 2 weeks about the part to be ordered or estimated cost. Got different answers from different people whenever i called. Lost my money and time. Its been horrible to be without a dishwasher in a house with small kids for that long. Never calling this company again.

Scott has come to my Bronx, NY home promptly twice to resolve issues with both my dryer and refrigerator. Both times he was able to immediately replace the part and at a reasonable price. I have recommended him to friends and will continue to do so.

Scott is wonderful. Very reliable with quality work. I have used him several times and he expedites the service quickly, while resolving my issue at a fair price.

Scott Schlesinger, the owner, was skilled, professional, and efficient when repairing my stove. Additionally, his rates are quite reasonable.

The Schlesinger’s are awesome! I highly recommend them.