Shalett’s Cleaners

My usual place was closed for the holidays so I decided to give this place a try. I brought three suits and I truly regret it.
They used large safety pins to attach my skirts to the hanger leaving noticeable holes in the material. (The other places I’ve used bought hangers with clips…) As if that wasn’t bad enough, they stapled my order number on each jacket and skirt to the material. The little tags indicating size and place made are now a deep orange color.
I’m not saying my suits are of the highest quality, but I still expect a dry cleaner to respect my clothing no matter its worth. I wouldn’t risk taking your clothing here.

Unfortunately, Shalett’s seems to have made a name for themselves by having 4 locations in the Groton, New London, Mystic area. What is disappointing is the fact that their service is so slow when you drop your dry cleaning off, two of their locations smell like a cigarettes and the quality of the dry cleaning is mediocre. Shalett’s prices are no bargain for their work and if you ask about a military discount it MUST be done before your order is placed. I always forget to ask and after picking up an $ 80 order I asked and the woman told me she could not change the price in the computer or take the 10% off unless I asked when I dropped my clothes off. Uh, with technology today and their fancy computer system I’m sure it can me done. Not a huge deal to me until I tried to drop off two shirts for dry cleaning last Friday at the New London location. One shirt had two tiny holes that I asked for the tailor to sew up before dry cleaning. The woman told me the alterations would show (which I knew already… I just wanted the tiny holes sewed up so they wouldn’t get larger) and after telling her I was fine with that she told me again several times that the alterations would show. Finally she wrote up the ticket for the alterations and dry cleaning. I asked for the military discount and she said, «We do not offer a military discount». I told her I had just picked up dry cleaning a few days before at the Mystic location where they had given me the 10% military discount and also had picked up dry cleaning several times at the Groton location where they gave me the discount. She looked at me like a deer in headlights and said well we don’t do that. I was so appalled at the customer service I asked for my shirts back and said I would take my business elsewhere.
The unfortunate thing is my husband and I spend about $ 60 to $ 150 a month on dry cleaning. We’ve had our clothes shrunk by the Tollgate dry cleaning and now the service at Shalett’s along with mediocre quality is moving our business elsewhere.

Best tailor I’ve had! My friend’s mother had to get a long, formal dress (with a train!) tailored within 3 days. They not only accommodated her, they also did a beautiful job. I’ve gone in with pants I hated and walked out with pants I love. I more frequently use their Mystic location for basic dry cleaning, however, since it’s more convenient for me. I give them 4 rather than 5 stars because the location of their parking lot makes it seriously annoying to get into, and the tailor only works until mid-​afternoon and only on weekdays.