Physicians Immediate Care-- New Lenox

The doctors are very good, but unfortunately the front desk person needs to work on her customer service skills. If that doesn’t bother you, then it’s conveniently located, clean, and the care is good. I won’t be back though.

This place is awful. Starting with them asking for a credit card, to have on file, so that they can bill you for the remainder of what your insurance doesn’t pay. What?! (I was originally seen here before this whole thing started with the credit card) It would be a cold day in hell that I’d give my cc number to a stranger to hold onto. LOL. Not to mention the charges here are outrageous! Save yourself some money (and self-​respect) and go to either the Walk In Minute Clinic at Walgreens, or CVS.
(Update-​Reply to Megan from care center, you totally missed the point, but why does that not surprise me? LOL)

I was impressed by this place. Initial sign-​up and check-​in was a breeze. I did not take advantage of it, but there is an online check-​in option to avoid waiting around at the clinic. Upon initial sign-​up, the clinic takes your driver’s license, insurance card, and credit card. The credit card is only charged if the insurance does not cover the treatment, or the full cost. Although I did not encounter major out-​of-​pocket expenses, I will admit that I was nervous that I would face a huge fee.
I was initially seen by a nurse named Denis. He was hilarious. We bantered about Lincoln-​Way vs Providence Catholic and how his wife is a Packers fan. I then had Dr. Clarence A. He is a humble man. With the help of a Physicians Assistant (PA-​C), we took care of the problem.
I am a PT Student nearly done with school, so I have a fair amount of experience with various health systems. Based on my experience, I was pleased with this urgent care center. Moreover, I was really impressed with the quality of service. A few days after my visit, the doctor gave me a call at home and told me to call him if I have any questions. I was very impressed by the at-​home follow-​up.
Overall, this is a pretty solid urgent care clinic. I only knew these medical professionals for a few minutes, but they treated me like one of their regular patients. I’d come back here again for all my urgent care needs.

Great staff, knowledgable doctor, got in and out very quickly, very friendly enviroment. I highly recommend their services.

THE BLONDE LADY (Cathy?) AT THE FRONT DESK IS PROBABLY THE RUDEST PERSON I HAVE EVER MET! Very short tempered and condescending! She doesn’t even know how to enter insurance cards in correctly! She said my insurance was not active BUT the insurance said there’s a paid claim! She’s probably charging the sick $ 150 and then pocketing it and still charging the insurance! This is the third time she has been rude to me when i came in VERY SICK! I would rather go to silver cross and sit with the homeless than go to this place and be treated like an inconvenience!!!

I stopped in on my way home from work because I was so sick. Not sure what I would find, I expected the typical waiting room zoo. Not so. They were so nice and got me right in. Saw the doctor in a matter of minutes, she sent my prescription electronically to my pharmacy. Could not have had a better experience!

I’m with Tim S. and his comments. I stopped going there after they began asking for my credit card. They have NO business asking for a credit card. Don’t they understand how many ways that this information can be compromised? This is extremely inappropriate as far as collecting on an outstanding balance.
Please — unsuspecting public — NEVER give your credit card to medical facilities, most especially with all of the security issues. SO many people have access to your information — people from the front desk all the way down to low-​down collection company personnel.

Not pleased at all with this place! I couldn’t get to my normal doctor so I came here thinking it would be quick and easy. First thing I was asked for was for my issuance and my credit card. I came in for your average cold. I was in there in 5 minutes I was there for a total of maybe 10 minutes talking to a physician. I get a bill in the mail a week later for 400 after my issuance has paid. Two weeks after this I receive a lovely email telling me they are going to charge my credit card an additional 180.00 dollars. Wait to see your family doctor before going here. Not worth it it!

Something was wrong, thought maybe the flu. Stopped here just to make sure it was nothing more serious. They are right around the corner and I really didn’t feel like going to the ER. They took me in right away and quickly diagnosed me. I ended up having pneumonia. Eeek. The staff and doctors were great. Hoepfully I won’t need to, but in the case I do, I will definitely go back.

Are you serious ?! $ 150 for the doctor to see me for literally 60 seconds, flat ?! What the ! And the girl at the front desk, yeah she has no clue what she is talking about, nor does she know how to act professional. Ugh. AND he didn’t seem to know what he’s talking about ?! Never. Again. I rather go to Silver.

I have been fighting a upper respiratory congestion for about a week and decided to stop in there about 6pm on a Friday. Nobody was in the waiting room. I didn’t have to fill out too much paper work. They called me in very fast. The doctor named Jim checked me out and gave me a Z Pak. I only paid my copay but we will see how the insurance billing process goes. A good experience.

Deceptive billing practices!!! I agree that the staff is professional and the service is quick, but the charges are bogus. My daughter received 4 stitches in her foot and they billed my insurance over $ 1,100! Among the fraudulent charges is a $ 75 upcharge for evening/​weekend hours which I wasn’t made aware of (isn’t the bulk of their business evening and weekends?) and a $ 30 «access fee» (basically a charge just because they exist). Also, they specifically told us that the visit for stitches removal would be free but of course they charged us (twice). When we returned for removal they said the wound was not ready and to return 4 or 5 days later. Of course, they charged for BOTH of those visits when they were supposed to be gratis. Besides fraudulent upcharges, we were charged for 3 different visits at 3 different prices ranging from $ 148 to $ 247 each. If I had been made aware of all of these charges, I probably would have sucked it up and taken her to the ER at Silver Cross or investigated the other Immediate Care provider that has just opened in the area.

I was fighting a respiratory infection and my asthma was kicking in. I was in the area and stopped in. Very courteous and quick, I filled out paperwork since I have never been there. I turned it in and got called right away. Nurse took my stats and said I will let Jim know. I was like okay. Well the doctor came in and it was Jim. That is how he introduced himself to me. It was all good he checked me out gave me a scrip for z-​pak and I was on my way. I was there on a Friday, on Sunday i received a call from the clinic and they just wanted to know how I was feeling and if I needed anything to call or come in. Very professional, friendly and great follow up. If your looking too get fixed up stop in.

Got right in with no appointment needed. Very professional staff and fully equipped.
The doctor even called me the following day to check up on my well being!

The medical care was great. The PA I saw was very knowledgeable and friendly. However, the woman working at the front desk was not knowledgeable or helpful. They would not help me until I had a physical copy of my insurance card and when I brought them one, they filed the insurance wrong and sent me a bill for 400 dollars.

I burned my leg on my motorcycle, and I went there, I have never been to one of these type of places before, I was very surprised ,
Minimal paperwork, no wait, less then ten minutes, after what I thought was great service by the doctor, I had to come back in a couple of days, no appointment needed just walk in, it’s a great place if your hurt and want to be taken care of quickly.