H&R Block

DO NOT USE THIS OFFICE. Had my taxes done by Patricia Fellows. She was knowledgeable but talked way way too much and nearly missed a few things. She told me if I ever had future tax problems to call her and she will handle it –
«We are here for you – this is part of our service.“‘ Two weeks later I received a letter from the government. and I wasn’t sure what it entailed so I called and talked to Ms. Fellows who said to fax the letter and she would get back to me, After I faxed the letter the next day I waited two days and decided to call the office because she didn’t call me. I was told by the office manager that she was on vacation (in the middle of tax season??) and she wouldn’t be back until next week (the manager subsequently gave me an answer to my tax problem). Unbelievable! I paid top dollar and this is how I’m treated. I complained but it got me nowhere. I will never go back to this company EVER.

I did my own taxes for the first time last year. Big mistake! As soon as Eileen looked at it. She noticed that Turbo crap didn’t except my home taxes. I left them for her to review and went on to my current year. Incredibly satisfied with the time it took as well as her explanation of all the services and what she has done and will do. She saved me money by not filing Indiana taxes as it would have cost more then they owed me. Aces on the leaving it up to the experts!