Carefree Lawn Sprinklers Inc

I have been using Carefree since we moved into our home 3 years ago. They are always super friendly and can always schedule me when I need them too. Very professional and helpful. I am quite satisfied with all the experiences I have had with them.

I have used Carefree for a few years and they have always been excellent to deal with. This is the 3^rd sprinkler company I have worked with, the other 2 went out of business and I am more than satisfied with their support. You do have to call them for service since they don’t do anything automatically. When you call, the more information and lead time you give them, the better chance you will have to get your issue dealt with. As with many small companies, their technology is not what you would see with Amazon and they don’t have a customer relationship department but they do a really good job if you work with them.

I am very disappointed I spent 4000 on my corner lot in new lenox. when I called several times for maintenance the office told me «they couldn’t help me any more» couldn’t give me a reason!!! I have sent them lot of business in past years… Not anymore they really upset me! Just because the system has a few years on it doesn’t mean that you turn your back on a paying CUSTOMER

1^st experience with Carefree didn’t go very well. The tech who came did great but their office staff has absolutely no follow up at all. My appt was for the afternoon and after waiting 5 hours he finally showed up 45 minutes late. By this time I had called the office multiple times with no response. He was apologetic and took care of his job well. You would think after I had called multiple times that someone might call me the next day to follow up or apologize or something? Never heard from anyone. Days later now and nothing. I hope this isn’t indicative of how they are or I’ll need to find someone else to take care of my system.

STAY AWAY! I spent over $ 3,000 with this incompetant people to repair my sprinkler system after I had a pool installed. After 4 count em four visits and my sprinklers STILL not working I called a manager. He assured me it would be fixed! Guess what happened on visit 5? DIDN’T WORK! At that point I spent 3 hours on a sunday and fixed it MYSELF! Then to top it off they had the nerve to try and bill me an additional $ 1000 when they DIDNT EVEN FINISH FIXING THE FIRST PART! I FIXED IT! After my lawn died from no watering in the summer heat they actually sent me to collections for THEIR incompetance and lack of skilI! I WOULD RATHER BURN THE $ 1000 than give it to these fools. NO business skills whatsover. RUN AWAY FROM THEM!!! Bob Politza, Lemont, Il

This company is old school and unprofessional. I had my system winterized in November 2011 and I was told I didn’t have to be home. I received a door hanger indicating my winterization was complete. When I called in June 2012 to turn my system on, the technician came out only to tell me that my RPZ was cracked and should’ve been removed in November 2011. I was also told I had to replace the part because it was my fault I winterized late. It took several days to hear from the owner. When I told him my complaint which included I was never given any postcards or phone calls to turn my sprinkler system winterize or turn the system on. I also told the owner their website did not feature a frequently asked questions section with the timeline for customers to turn a system on or off. This place does paper bills and it took them over 3 months clear my payment from November. I volunteered my email address for electronic invoices as I got the «final notice» invoice in the mail without getting the initial invoice. I was told all of what I missed as far as reminders and timelines are sent via email which confused me because no one ever asked me for my email address before I offered it to them before my June appointment. The owner looked into my case and admitted it was his technician’s fault because he didn’t document the crack on my RPZ in my winterization paperwork. The owner agreed to replace my part free of charge. He replaced my part and then weeks later I received an invoice showing the labor was free but I have to pay f$ 39 for the part. I called the company to have the invoice interpreted for me (not customer friendly) and was told the owner would be out all week. This company is a fraud and anyone should think twice before working with them. They are a small mom and pop rip off. Oh, the tech who replaced the part gave me his number so he could winterize and do my spring turn on outside of the company. That further showed me how shady this place is. They get a negative 10 from me. JERKS!!!