Touch of Class II

Elena did my trial hair and hair for my engagement party! Absolutely loved the work she did along with the atmosphere and the other ladies! Great place — highly recommend! I got so many compliments on my hair the night of my party!

If you want all your hair to be CHOPPED off, then you’ve come to the right place. The woman did not even try to do want I wanted. She carelessly chopped whatever she wanted. If I could I would give this place zero stars. the one star goes to the Indian lady who does the eyebrows. She’s amazing.

Wish I could give it ZERO stars.
I had a keratin treatment done there recently, the treatment itself was ok. the service i received was not.
To make a long story short, very unfriendly and unprofessional. It took FOUR different stylists to do ONE keratin treatment. I was left under the dryer TWICE while the stylist (an owner) who was supposed to be doing my hair took other clients. They definitely forgot about me under there, and once someone realized i was getting frustrated it was always «two more minutes.»
There was very poor ventilation, my eyes were burning from the treatment and it wasn’t until they were physically tearing that they had at least opened the door to air it out.
The salon appeared fairly busy but it seems if you are not a friend of the owners/​stylists you can expect to get the crappiest customer service a salon has to offer. I will definitely never be coming back here. Save your money, spend a little more and you won’t be treated like crap.
And they do not take credit/​debit cards.

I am writing to express my utmost dissatisfaction with the service provided by your salon today. I called today at 3 o’clock to make a walk-​in appointment for 3:40. I am grateful for the availability to take my walk-​in appointment; however, I do not think service provided for walk-​in clients should be any different than those who book appointments well in advance.
After I got my hair washed, the hair washer directed me to sit in the chair down the aisle «to the left» so I sat in the chair I thought she was referring to. Throughout the course of my 20 + minute wait for my cut and blow dry, your entire staff walked around me, past me, and even sat two chairs away from me. They made eye contact with me and smiled at me to acknowledge my presence. I even got up from my chair to look around the salon to see what the hold up was and to see if I could figure out who would be doing my hair. I’m not one to bother staff if they may be busy with other work and I trusted that your staff would take care of me as a customer/​client/​guest.
I honestly couldn’t remember the face that had put my color in and wasn’t even sure it would be the same person so I sat and waited patiently for my hair dresser to approach me, as the customer/​client/​guest. At that point since it was clear to me that your entire staff acknowledged my presence and noticed that I was clearly waiting to continue my services, I didn’t feel it was necessary to speak up because I thought that in good faith they would make sure your customer was taken care of. Additionally, your entire staff passed me numerous times, so after seeing me waiting on the second or third glance you would think they would inquire with the rest of your staff. Lastly, the person who would have been doing my hair only seemed focused on organizing the merchandise at the front display, only a few feet from where I sat the entire time. I sat there and watched her and she never went searching for her client. Later, she claimed that she asked where I was and was told that I was getting my nails done; however, I never heard this conversation occur and had I heard that, I would have known better to speak up earlier. It’s possible this conversation exchange happened earlier when I was actually getting a pedicure, but that still means that conversation happened at least over 30 minutes prior to my walk-​out and shows that the hair dresser wasn’t tracking or monitoring her client.
It wasn’t until I got up the second time with my bag and approached the counter to check out that you noticed I was «ready» and informed the hair dresser. The poor customer service is disappointing and in no way would make anyone want to stay and finish the rest of their appointment, which is why I walked out of your salon without everything I wanted and with wet, unbrushed hair. So yes, I cut my nose to spite my face because I was unhappy and I had every right too. Yet, your response was that you «even took me as a walk-​in» as a way to hold that over my head. Of course you took my walk-​in appointment. Your salon was no where to fully booked and your entire staff seemed to have a lot of free time on their hands which is why it is even more irritating that this issue even occurred! I’ve been in your salon on the weekends when it’s packed and you all do a great job of trying to get your customers in and out, so why fall short of that when it’s not busy? I just booked a $ 50 service for a full color on long hair and you think you can convince me to spend another $ 45 for my cut and blow dry after poor customer service and turned it around to look like my fault? I was so ready to spend the $ 95 + tip and walk out feeling glamorous and I was, in fact, really excited to walk out feeling great. The reality is that it’s really no one person’s fault and it’s far from my fault for not speaking up. Your staff is your team who should be working together to make sure all guests are taken care of, yet no one seemed to care about me.
What you don’t know about me is that I work full time in social services (which is besides the point) but I also work part time as a waitress so I know a lot about customer service. You see, I understand that staff get busy and have multiple priorities which is why I feel that I’m fairly patient. That’s the biggest reason why I never bothered any of the hair dressers because I understood that they would get to me eventually but I also understood that they all acknowledged me and that I would be taken care of asap. What’s most disappointing is that no one helped me until I approached the counter; yet, all I was instructed to do was take a seat and wait to be approached by my hair dresser.
When you go out to eat, you have an expectation to receive good customer service. Good customer services means not having to ask your server for anything and great customer service is when your server anticipates your every need that you don’t even have to ask! Wouldn’t you be irritated if you server didn’t approach yo

Will never go here again. I left here with my hair brassy and the gray didn’t even cover. The owners are also very rude.

I found a place to get my hair done that makes you feel like you are family. The owners are beyond nice. The person who didn’t sign her name that could not have happen due to the fact that I have been coming here for years and Elana is far from a bitch! She goes beyond the call of duty!

ATTITUDES!!! Why would anyone want to get there hair done at a place where the owners are the rudest, unfriendly people. I am a customer and I don’t even get a hello when I come in like they are annoyed. I was going here for few months and the services were ok but not going to give my business to people like that. I found a way better please where I am appreciated as a customer.

A neighborhood treasure
It was late afternoon on a December Saturday in 2007. I was driving around my neighborhood looking for a hair salon. I needed fixing. I had roots and bad highlights and a strange cut. I felt bereft as my beloved long time stylist had relocated to another state. I had not been having any success with replacements. I had seen Touch of Class II on my daily ride home from work. The bench outside gave me a warm feeling every time we passed. I peeked in and I asked if anyone could help me. A lovely smiling young woman sat me down and began her work. She kept the shop open for me. Turns out it was Elena. She and Lisa are the owners. I am forever grateful for her kindness that day. I have been a regular ever since.
Elena and Lisa are a talented gracious team. All the stylists are professional and caring. The staff is up on the latest techniques and products. There is a friendly ambience and an easy camaraderie with fellow clients. I trust my hair to them and am never disappointed.

I’ve been coming to Touch of Class II (alert — there is another TOC on the Queens side. They are different.) for several years now. Elena is my hairdresser and is great. She worked for a big name salon before opening her own shop. The place is low key but I’d rather spend less money for great results than be in fancy surroundings. Bonus: Alpha does threading here and is amazing!

Everyone here is really nice, and I’ve always gotten great haircuts here.