Orkin Pest & Termite Control

Quick and very helpful! Steve was very knowledgeable and really solved my problem! I would highly recommend him! Will use them for all my pest control problems!

I was seeing what I thought was flying ants in my house and I called these guys, It turns out that I had termites and what I was seeing were the male swarmers. These guys were very professional and very knowledgeable. They explained my treatment options and I decided to go with Sentricon termite baiting system. There was no drilling with the baiting system.

If I could give 0 stars I would. Terrible costumer service. Left me hanging for an appointment they never showed up to, not a phone call telling me he would not be there. After calling the main office they were still unhelpful, unable to reach the tech and I have still yet to revive any answer from them regarding a new tech. Will never again call this company! Zero stars!

Hired them for roaches. The guy did the job. Very knowledgeable tech. The customer service on the phone needs improvement though, they don’t always answer the phone, and they sometimes miss appointments.

Do not use this service — I would give negative stars if possible. This business is impossible to reach — you cannot reschedule appointments as it’s virtually impossible to reach anyone at the office. Often I leave vm’s that go unreturned and emails that are clearly disregarded. I’ve been charged for appointments I do not authorize or receive. I have complained directly to the office and filled out a survey detailing my frustrations — that was acknowledged but clearly no changes are made to improve service. Most recently, I complained about being billed for service that I did not receive and after 3 calls in 2 days I was told I would be refunded — instead I was charged AGAIN — yes, double charges for a service that was never performed. I called again and the charges were reversed, only to receive emails saying my account is in arrears. I called them and left a voice message that has not been replied to yet I continue to receive emails about MY failure to pay. I have alerted my credit cards fraud department and not authorized any further charges. At this point, their poor service and failure to conduct business properly edges on the border of fraud in my opinion since they continue to claim they are owed money for services not rendered.

Orkin has officially lost a customer. If this location is your service area, cancel your registration with Orkin. Awful awful awful customer service. The technicians are notorious for being no-​call-​no show.
I took a half-​day off from work to accommodate an appointment between 4−6pm and at 7 PM I was getting apologies from Orkin customer service because the technician never showed up. Right before the holidays, I was left scrambling to find a local exterminator to handle my pantry moth issue. The worst.

Worst Orkin office ever. 1^st guy came with no ladder. Then said he is afraid of heights. Then stated he will get someone else to come another day after I took a½ day off from work. Then he said okay let’s try it, do u have a ladder I can use. I’m the freaking homeowner. Do I have a ladder??? Fine I get my ladder. He then proceeds to go up ladder to spray the bees nest in the attic vent. While I am holding the ladder poison is dropping down on me. He leaves, my ladder is still on side of house, and I have white powder poison all over me. I call the branch he was sent from and advise I DO NOT want to be charged and will contact a different company. The person on the phone I believe to be Vincent Masi, branch manager Robert Alarco states I will not be charged. This was on 8÷26÷2014… I get my credit card bill and was charged over $ 433 on 9÷1÷2014.
IS THIS A JOKE.
Do not trust this company

While there have been some scheduling snafus with this branch, and a couple of instances where someone clearly was not entering the right information into their system, we are now three-​quarters of the way through our first year with Orkin and every single technician that has come to our place has been knowledgeable, kind, helpful, open, and honest.
Our pantry pest problem (cigarette beetles + pantry moths) has been a thing of the past for the last 6 months, after a solid previous 8 months of non-​stop bugs, no matter what we cleaned, packed away, or threw out. [Turns out the problem wasn’t even in our apartment, but that some neighbors must have had them and the critters were coming through old holes in the drywall.] A combination of us fixing up all holes and cracks, and Orkin doing what they do best, led to finally beating the buggers. We are now going into warmer weather, so we’ll see if anything shows up, but if we see any critters, we can call Orkin right away and they’ll send someone over in the following week or so to take care of it, no charge. Their service is almost never day-​of-​panicked-​phone-​call, but they do great work.
Major thanks to Jackie, Leon, and the rest of the crew, for doing such wonders and willingly helping You guys rock.