Anzelone & Son

Not happy with there customer service I recommend going elsewhere I’ll never go back

I want to clarify that I’ve never had any work done at this shop, though after the phone conversation I had with the garage I feel qualified to leave a one star review.
On customer service for potential clients, this was abysmal. I spent five minutes on the phone with a combative man who seemingly got angrier with every question I asked. Maybe this guy needs to go to etiquette school or something, but I’ve never had someone (even in the harsh and matter-​of-​fact atmosphere of the auto repair garages I’ve used) been so rude.
When I asked about pricing, the man lost it. Not to mention the prices were SKY HIGH. I recall quotes along the lines of «Our price is our price. Their price is their price. If you can’t deal with it go back to them,» when I attempted to negotiate pricing.
I don’t understand all of these good reviews. Maybe these people are okay paying high prices for work done by extremely rude employees. I also don’t understand why someone would be so abrasive toward a prospective client. Avoid this shop at all costs.

Stay away from this place and do not trust the reviews here, they seem to be family and friends writing these reviews. I called here after seeing the great reviews and was told to come by for the service I requested. Upon arrival an elderly gentleman advised that there’s no one at the shop, it was absolutely empty no mechanics and no other workers around besides him. I waited for a while to no luck. This was day time on a weekday. Poor service, strange place, I would never go there.

The family has been going to Anzelone for many years and I have recommended them many times. I never have to worry when I speak to Billy or Tommy. They are very honest and I value their opinion. They’ve saved me over and over again. I’m so glad they are in my neighborhood.

These guys are awesome… I think I finally found my mechanics… tommy was very nice. I will be definitely going back there and referring friends and families

Battery light came on in my vehicle a few miles away from the shop. Used Unilocal to try and find a good repair shop as I’m from Connecticut. Saw the great reviews on Unilocal.Showed up around 2pm on a Saturday and spoke with Tommy, he took a look at my vehicle and showed me in the shop that my alternator had died. Also apparently they were closed at that time! But he took the time to talk to me and take a look anyway.
Tommy let me drop off my vehicle and they fixed it first thing monday because I was out of town had to get back home to work. Even though they were busy and I wasn’t on the schedule. He told me about a few other things that I should have looked at with my vehicle. Didn’t try to push me to get anything else fixed. Explained everything thoroughly. Even went through my options for what type of part (rebilt, aftermarket, brand name, ect.)
If I lived in the area I would take my vehicle here all the time. I have a little bit of knowledge of car repair and parts prices and they didn’t kill me on mark up or labor time.
I would recommend them 100%, and wish I had a place near my house that I could trust as much as I do them.

This is a family run operation with more integrity than I’ve ever seen in my life. My parents came here, and my husband and I have used Anzelone for years. The owner, Billy, is a superb mechanic who treats everyone with respect and kindness. He went out of his way for my mother, who is 78-​years old, many times, and he has done an excellent job on every car that we have had serviced at this shop.

I have been having my car serviced at this station for the past 40 years! I have dealt with 3 generations of Anzelones. They are the most honest, trustworthy car repair people on the planet! As others have said, they are very knowledgeable about cars and won’t do anything you don’t need done. I can always trust that I am getting a fair price for quality service and only what is necessary. They are very accomodating and I would highly recommend them to anyone.

I’m super pleased with my repair experience from Anzelone & Sons. Billy answered my call and was very thorough and knowledgeable; he quoted me ballpark minimum and maximum for the battery I needed and my oil change. I brought it in and they had it done in 4 hours. They even gave me a ride home so I could relax there. I got a new battery, oil change, filter change all for about $ 250 — great price, great service, very happy customer. Just as a warning though, they only accept cash or check, so if you’re in a bind you may need to consider elsewhere. I love their friendly, familiar feel & the bookcase full of car manuals — very cool. Can’t wait to recommend them to my family & friends.

Great and Honest service, if they tell you something needs to be fixed you can trust in what they say. They will also tell you the truth if parts don’t have to be fixed or if it’s not cost effective for you. Great Guys /​Great Service

Friendly and seems honest! I went in for an oil change and tire rotation and they were able to do it fairly quickly. They also advised on how long my rotors & brake pad will last as they saw that it was a little worn out. The address also needs to be updated. Cost was ok, charged me $ 39 for oil change and $ 20 for tire rotation.

My father swears by this place. He knows everyone there and my car gets serviced there annually. It’s a great family business and the service is very good. You will be comforted that these guys take the time to really get to the problem and fix it or if they can’t, they won’t give you the run-​around.
You know what they say about knowing a good mechanic? These are the guys to know.
I just had my car overhauled and it runs like a new car. It’s amazing. I love these guys!

I had a friend recommend me to this service so I have taken my new car there for an oil change. I would definitely go back. The service was a little slow when I stopped by, but once someone came over, you could tell he knew his cars and his no-​frills, quick service I didn’t mind at all. From the pictures up on the wall, you could tell it’s all in the family with this business, and they sponsor local teams and events which I like. I would trust these guys not to start up a great conversation, but to be fair and honest and take care of my car, so which is more important?